MLGW

Name: MLGW
Rating: 4.6 (7298 reviews)
Author: Memphis Light, Gas & Water

A utility bill payment and service management app.

by Memphis Light, Gas & Water

iPhone · iPad

Active Last checked 31 Jul 2026

App Store ↗

Quick verdict

What it is: The MLGW app allows customers to pay their bills, stop and transfer utility service, make payment arrangements, and go paperless.
Best for: someone who needs to pay bills
someone who needs to manage utility service
At a glance: Free to download

Categories and search queries

Official categories

Utilities
Business

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

No screenshots collected yet.

Pricing & paywalls

App Store

Free

Last verified 31 Jul 2026

Ratings & reviews

App Store

4.6 7298 ratings · App Store

1/5Loading . . . Loading . . . Still Loading
Simply put this app does not work. When you open the app it reponds that it is “Loading.” Minutes later when it has loaded a pretty picture, you can finally choose an option like checking your account to which it responds, “Loading.” It will still be “Loading” after you open a web browser on your computer and pay your bill from the website. When your done on the website and go back to check the app, it will still be “Loading.” You can even delete the app, go to the App Store, install the app again, and when you open the latest version of the app, it will still be “Loading.” This is your tax dollar at work—still “Loading.”

Company Shark · 31 Jul 2026
5/5MLGW
I like the convenience of paying on line. I do not like the online chat. It seems as if I never get my questions answered. I feel that it’s ( the chat ) on the weekends. I feel that the system is set for some type of a catch all response. If it isn’t someone that truly answers the questions just say services M -F

The Wisher !!! · 31 Jul 2026
5/5🤦🏾‍♂️
I was told payment for certain account was due on a certain date. When I checked online the payment for opposite account was due. That really confused me and it was after hours so I couldn’t talk to anyone. I had a similar incident not long ago making payment arrangements with a trust date to pay and my services was disconnected. I was told everything was fine and you’ll appreciate the way I was paying (recording) when I called to check on account, and then boom my services was disconnected the next day. I got a phone call and immediately posted $1,100 payment to MLGW. All that could /would have been avoided and my credit would have remained excellent with MLGW with any disruptions to my services. So to avoid all the confusion this time I went ahead and paid both accounts, but I really needed to stretch those few bucks today during the (pandemic). All is well and thanks for letting me vent. Have a great day! Sincerely, Kevin Askew

Kevin Askew · 31 Jul 2026
4/5Good, but one big flaw
I have had no issues with the app except that the outrage map isn’t as useful as it could be, especially when there’s widespread outages. The outage squares have no opacity which means you have to see surrounding areas to figure out where the outage is. But the more squares there are, the more useless the map becomes. Please give users the ability to adjust the opacity so we can see the map below the squares.

Theboz777 · 31 Jul 2026
1/5Outdated electrical sources
Something has got to be done about these power outages! We were out of power in February for over a week and for some of us, even longer. Now we’re in 80 degree temperature nights and we are now experiencing power outage scares. I am originally from the east coast where there are hurricanes and tropical storms. I have never experienced something as ridiculous as an ice storm knocking the power out for over a week or more. It seems that the power lines would be able to withstand more, but who am I… I’m just using my common sense

07312010 · 31 Jul 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Contact Info — Other User Contact Info Developer declared
Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
Data Linked to You — App Functionality — Contact Info — Physical Address Developer declared
Data Linked to You — App Functionality — Financial Info — Payment Info Developer declared
Data Linked to You — App Functionality — Identifiers — Device ID Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Financial Info Developer declared
Data Linked to You — Identifiers Developer declared
Data Not Linked to You — Analytics — Diagnostics — Crash Data Developer declared
Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Not Linked to You — App Functionality — Location — Precise Location Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — Location Developer declared
Data Not Linked to You — Usage Data Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store

3.0
- The app has been rebuilt from the ground up with an improved layout and navigation. - Fully optimized for iOS 7.
3.1
Added Plus1 and Share the Pennies. Made Text Alerts and Payment Arrangements Native to the application
3.11
Added functionality that will allow MLGW customers to view account information and pay MLGW utility bill.
3.11.1
Added Terms and Conditions to Text Alert
3.3
Fixed Outage Phone Number in Dialer
3.4
Users can now switch between English and Spanish via Settings in side navigation panels. Fixed bugs in Text Alert
3.9
Added functionality that will allow MLGW customers to Opt-in or Opt-out of Share the Pennies.
4.0.0
This update provides an all-new interface that will give users the ability to view the MLGW outage map, nearby payment locations, and allow access to the MLGW My Account portal for customers to manage their MLGW account.
4.0.5
We are frequently updating the app in order to give you the best user experience. This update includes minor bug fixes and improvements to the Explore Usage option.
4.4.1
We are frequently updating the app in order to give you the best user experience. This update contains an enhancement to the My Account page that will allow the use of biometrics (if applicable). This release also contains minor bug fixes and updates to the outage map as well as new ways to reach out to you as our customer to provide important information.
4.4.2
This update gives you easier access to give a Gift of Comfort, color coded payment locations by fee/no fee/barcode, along with some minor maintenance to provide you the best mobile experience!
4.5.0
Minor updates and performance improvements
4.5.1
This release includes some minor bug fixes and performance improvements to help make your app experience better. Please allow notifications to stay up to date on the latest from MLGW.
4.5.2
Minor bug fixes and performance enhancements
5.0.0
Memphis Light, Gas and Water is updating its mobile app with a fresh look and additional features. Customers with more than one utility account can nickname the accounts (i.e. “Mom’s House” or “My Rental House”) for easy organization.
5.0.1
Stability and performance improvements.
5.1.1
MLGW customers can now apply online for Plus-1 utility assistance through the MLGW mobile app!
5.1.2
Stability and performance improvements.
5.1.3
Stability and performance improvements.
5.1.4
Stability and performance improvements.
5.1.5
Stability and performance improvements.
5.1.6
Stability and performance improvements.
5.1.7
Stability and performance improvements.
5.1.8
Stability and performance improvements.
5.1.9 · 8 Jul 2026
Stability and performance improvements.

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Availability by market

Data quality & evidence

Page completeness: Independent summary published
Last verified: 31 Jul 2026
Sources: App Store

Screenshots: not yet collected

Report a correction

Use this page with an AI agent

AppCorpus MCP gives your agent current app data, prices, screens, features and sources.

Example prompt

Compare this app with its closest alternatives.

View JSON

GET /api/v3/apps/431692613

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          "rating": 1,
          "title": "Loading . . . Loading . . . Still Loading",
          "body": "Simply put this app does not work. When you open the app it reponds that it is “Loading.” Minutes later when it has loaded a pretty picture, you can finally choose an option like checking your account to which it responds, “Loading.” It will still be “Loading” after you open a web browser on your computer and pay your bill from the website. When your done on the website and go back to check the app, it will still be “Loading.” You can even delete the app, go to the App Store, install the app again, and when you open the latest version of the app, it will still be “Loading.” This is your tax dollar at work—still “Loading.”",
          "author": "Company Shark",
          "date": "31 Jul 2026"
        },
        {
          "rating": 5,
          "title": "MLGW",
          "body": "I like the convenience of paying on line. I do not like the online chat. It seems as if I never get my questions answered. I feel that it’s ( the chat ) on the weekends. I feel that the system is set for some type of a catch all response. If it isn’t someone that truly answers the questions just say services M -F",
          "author": "The Wisher !!!",
          "date": "31 Jul 2026"
        },
        {
          "rating": 5,
          "title": "🤦🏾‍♂️",
          "body": "I was told payment for certain account was due on a certain date. When I checked online the payment for opposite account was due. That really confused me and it was after hours so I couldn’t talk to anyone. I had a similar incident not long ago making payment arrangements with a trust date to pay and my services was disconnected. I was told everything was fine and you’ll appreciate the way I was paying (recording) when I called to check on account, and then boom my services was disconnected the next day. I got a phone call and immediately posted $1,100 payment to MLGW. All that could /would have been avoided and my credit would have remained excellent with MLGW with any disruptions to my services. So to avoid all the confusion this time I went ahead and paid both accounts, but I really needed to stretch those few bucks today during the (pandemic). All is well and thanks for letting me vent. Have a great day! Sincerely, Kevin Askew",
          "author": "Kevin Askew",
          "date": "31 Jul 2026"
        },
        {
          "rating": 4,
          "title": "Good, but one big flaw",
          "body": "I have had no issues with the app except that the outrage map isn’t as useful as it could be, especially when there’s widespread outages. The outage squares have no opacity which means you have to see surrounding areas to figure out where the outage is. But the more squares there are, the more useless the map becomes. Please give users the ability to adjust the opacity so we can see the map below the squares.",
          "author": "Theboz777",
          "date": "31 Jul 2026"
        },
        {
          "rating": 1,
          "title": "Outdated electrical sources",
          "body": "Something has got to be done about these power outages! We were out of power in February for over a week and for some of us, even longer. Now we’re in 80 degree temperature nights and we are now experiencing power outage scares. I am originally from the east coast where there are hurricanes and tropical storms. I have never experienced something as ridiculous as an ice storm knocking the power out for over a week or more. It seems that the power lines would be able to withstand more, but who am I… I’m just using my common sense",
          "author": "07312010",
          "date": "31 Jul 2026"
        }
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    },
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      "version": "3.11",
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    },
    {
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      "version": "3.11.1",
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      "notes": "Added Terms and Conditions to Text Alert"
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      "version": "3.3",
      "released_at": null,
      "notes": "Fixed Outage Phone Number in Dialer"
    },
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      "version": "3.4",
      "released_at": null,
      "notes": "Users can now switch between English and Spanish via Settings in side navigation panels. Fixed bugs in Text Alert"
    },
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      "version": "3.9",
      "released_at": null,
      "notes": "Added functionality that will allow MLGW customers to Opt-in or Opt-out of Share the Pennies."
    },
    {
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      "version": "4.0.0",
      "released_at": null,
      "notes": "This update provides an all-new interface that will give users the ability to view the MLGW outage map, nearby payment locations, and allow access to the MLGW My Account portal for customers to manage their MLGW account."
    },
    {
      "store": "apple",
      "version": "4.0.5",
      "released_at": null,
      "notes": "We are frequently updating the app in order to give you the best user experience. This update includes minor bug fixes and improvements to the Explore Usage option."
    },
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      "released_at": null,
      "notes": "We are frequently updating the app in order to give you the best user experience. This update contains an enhancement to the My Account page that will allow the use of biometrics (if applicable). This release also contains minor bug fixes and updates to the outage map as well as new ways to reach out to you as our customer to provide important information."
    },
    {
      "store": "apple",
      "version": "4.4.2",
      "released_at": null,
      "notes": "This update gives you easier access to give a Gift of Comfort, color coded payment locations by fee/no fee/barcode, along with some minor maintenance to provide you the best mobile experience!"
    },
    {
      "store": "apple",
      "version": "4.5.0",
      "released_at": null,
      "notes": "Minor updates and performance improvements"
    },
    {
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      "version": "4.5.1",
      "released_at": null,
      "notes": "This release includes some minor bug fixes and performance improvements to help make your app experience better. Please allow notifications to stay up to date on the latest from MLGW."
    },
    {
      "store": "apple",
      "version": "4.5.2",
      "released_at": null,
      "notes": "Minor bug fixes and performance enhancements"
    },
    {
      "store": "apple",
      "version": "5.0.0",
      "released_at": null,
      "notes": "Memphis Light, Gas and Water is updating its mobile app with a fresh look and additional features. Customers with more than one utility account can nickname the accounts (i.e. “Mom’s House” or “My Rental House”) for easy organization."
    },
    {
      "store": "apple",
      "version": "5.0.1",
      "released_at": null,
      "notes": "Stability and performance improvements."
    },
    {
      "store": "apple",
      "version": "5.1.1",
      "released_at": null,
      "notes": "MLGW customers can now apply online for Plus-1 utility assistance through the MLGW mobile app!"
    },
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      "store": "apple",
      "version": "5.1.2",
      "released_at": null,
      "notes": "Stability and performance improvements."
    },
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