Magisto Video Editor & Maker

• Monthly Premium Subscription — $4.99/month
• Monthly Premium Subscription — $6.99/month
• Monthly Premium Subscription — $19.99/year ($1.66/mo)
• Magisto Premium — $6.99
• Magisto Professional — $19.99
• Magisto Professional — $29.99
• Premium Magisto — $6.99
• Professional Magisto — $29.99
• Single Movie Download — $0.99

Last verified 30 Aug 2026

4.6 123388 ratings · App Store

1. 1/5CANNOT LOG INTO MY ACCOUNT

   TODAY IS MAY 14, 2024. Same story. I cannot access my account with 724 videos I made. I need someone to reply! I am paying for nothing. TODAY IS JANUARY 26, 2024. I am permanently locked out of my Magisto account where I have created 700 videos over the years. The error message says that there are multiple providers on my email. It is because you have not combined my accounts. I am a paying customer and cannot use Magisto. Please help. I have been reaching out to customer service for help since last summer 2023. Please help Today is Jan 20. Been trying for four months to get into my account that I pay $6.99 monthly. I cannot log in to access contact support. Someone please help me so I can use what I am paying for. The following review is from Sept 22. I have trouble logging into my account every time! I am paying $84 per year and have not been able to make one movie this year. I have made 724 movies with Magisto before they sold out to Vimeo. That speaks for itself! Magisto was my #1 of all my apps. Worth every penny for the subscription. HOWEVER. I just tried to make a video and they said to contact support on the app. I tried to contact support, and I can’t even get the link for support to open up. I cannot find Customer Service. I can no longer make videos and have not made one video this year paying $84 for no results. Vimeo has not worked for me. The old Magisto worked like a dream. I could also use my own music, but that option is gone as well. What in the world is going on? There were 1 million users on Magisto when Vimeo bought it. Who is using it now when you can use Reels with copyrighted music for free. Please help. I made a video and it says I have to contact support. It won’t upload. Magisto had a really good thing going. What happened?

   Bev Brandon · 30 Aug 2026

2. 1/5Filthy tactics

   Do not download this app. They make it extremely difficult to cancel your “subscription”. Here’s my story: Looking to get into video editing so I go look for some apps on the App Store and see magisto. I read the description of their app and see that the download is just a free trial and I would need a subscription. I think to myself ok too easy I will just get in the app and cancel the auto renew as soon as I download. I don’t like paying subscriptions and I wasnt too devoted to editing anything yet for a price ( and if I was i definitely would not use this app , the video it produced was horrible). anyway I get into the app and immediately go to “cancel subscription”. I hit the cancel button and go through the process several times and I never seem to get a solid confirmation. So I decide to close the app and reopen it. When I returned to the settings screen I see the option to “return to subscription “ so i think ok it must have been cancelled. Apparently not the case because I had a$30 charge on my card today. And apparently the developer support is telling people on here that if they set up a subscription through their Apple ID they need to cancel the subscription through their Apple ID. However seems a bit misleading to have a “cancel subscription” button that doesn’t actually work. I will get my money refunded.

   habarsamian · 30 Aug 2026

3. 2/5Can I at least see if it works first??

   So far- 15 minutes in- I’m not a fan—BUT, gimme a minute more and let’s see what this thang can do... In response to staff inquiry: First, thank You for your response, it’s good to know that the developers ARE listening. Second, I apologize for the untimely follow-up and upon your notification I immediately searched my inventory for your app to refresh my overall review. After realizing I’d deleted it from my downloads, I went back to figure out why. Instantly I recalled the experience I had, and simultaneously experienced it again. From the gate, I’m bombarded with in-app purchases— ones that actually require the app to work well at all. The selections I’m left with WITHOUT coming straight from my pocket, do not compare to the apps I have used for several years- and that DO NOT hinder my video process by constantly soliciting up-sales. I understand everybody has to make money- I understand technology is not free nor is ANYTHING, however if I DO download a FREE app (and they all have in-app purchases) I want to be able to use it WITHOUT a salesman at every turn. In fairness regarding what your app actually does— for the Novice, unexperienced, super-busy, or just unimaginative person- my opinion is that it DOES make the process easier. For those people, this is probably a good start- for ‘not’ those people, i would believe it’s not much use. Again, thank you for taking time to listen to your public. Z.

   Zanesworld1 · 30 Aug 2026

4. 2/5Want to cancel the subscription? Mwa-ha-ha

   I faced the same issue as some reviewers below: signed for a trial to check the full functionality of the app for the further occasional use when I need it with no intention to pay for Professional version (as I don’t need it). Before signing for the trial I checked the Terms to make sure on the way to unsubscribe, and it was stated to be done over My Account right in the app. So in a few days I cancelled the subscription the way it was requested in their Terms, however have been billed anyway, when the trial expired! After some emails back and forth with Magisto support I’ve been told that the process of cancellation is different from what they requested in their Terms and refund is also the authority of Apple. I don’t get it, why to have this misleading “Cancel your subscription” button in My Account, if it does nothing?? And why have describe the procedure of cancellation differently in the Terms visible upon signing up? All together it looks very filthy to me. Kudos for the support team replying and doing it fast. Nice and fun app in general, even the outcome quality of the video is horrible. But this billing filthy thing - baaaad, too bad, guys.

   Big Giant Octopus · 30 Aug 2026

5. 1/5intentionally misleading & greedy

   i recently downloaded this app, looking for a free, easy to use video editor. but, after reading the reviews, i had to delete it immediately. i find it extremely shady and suspicious that most reviews are one star, but the “average” is 4.6 stars. almost all of the positive reviews are clearly fake. most negative reviews are completely valid concerns about low quality content, misleading billing information, and poor customer service. yet, each negative review is met with a copy & paste response that blames the user for their awful app and deceptive fees. there is misinformation in the terms of service about how to cancel a subscription, which is clearly intended in order to scam users out of their money, then they refuse to offer refunds. it’s shameful and unacceptable. the developers of this app are greedy, and charge unreasonably high amounts for the same features that are FREE on other apps. the developers claim these fees are “reasonable”, but how can they justify a higher price for their low quality, practically unusable app when a video editor like adobe after affects has about 20 times more effects, high quality, better compatibility & sharing, all at a lower price! imovie is free and has more features than this app. read the reviews before getting any app, and certainly don’t download this one.

   mynamejaz · 30 Aug 2026

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