Lyca Mobile US

• Free

Last verified 5 Aug 2026

2.0 667 ratings · App Store

1. 5/5Was apprehensive

   At first was having issues porting my number as I didn’t understand the instructions since they weren’t clear on the site. I called the customer service number and spoke to a woman who helped me and was very patient. We ported my number and I used the service. I went through my 1gb rather quickly. I wanted to see how easy it was to port my number out as well. I emailed customer service requesting my account number and pin. They did ask why I was leaving and what carrier I was porting to which I didn’t feel was important and really shouldn’t have mattered since it isn’t required with other services like Verizon. I gave them that information with my full name and 2 most frequent numbers I called and within a few days I was emailed back and given my account number as well as pin. Simple to port in and out for me. I would recommend this service and appreciate the customer service I was provided.

   HadassahSil · 5 Aug 2026

2. 5/5Scamming pple with fake eSIMs??

   ONLY giving 5 stars so it’s seen but really they deserve less than one star. It seriously seems at this point that they’re scamming pple out of their money by giving fake eSIM cards that do not work, after reading all these reviews with pple saying their eSIM didn’t work!! In the process of the ONE live agent they have, who’d I spent hours and hours and hours trying to get to, telling me that she couldn’t issue a new eSIM due to “current system integrations”, me telling her I wanted a refund, and her disconnecting the chat at that point- I’d already gone online and bought a new plan $10 unlimited everything plan with TELLO (whom I’ve had in the past and are phenomenal with the best service ever!) AND activated my eSIM card on my own within 3minutes! Lyca wasted TWO FULL DAYS, was extremely frustrating, and I never even got successfully activated on the plan I paid for, nor have I been refunded! DONT WASTE YOUR ENERGY!!

   Krystahhhh · 5 Aug 2026

3. 1/5Worst Customer Service

   Lyca has the worst customer service. One Friday night, I was traveling away from home and my internet stops working. I thought I may be out of data so I bought extra 2 gb data but it was still not working. I was indeed need of data for navigation but it didn’t help me out. The following day I went to retail shop and tell them the issue that I had. They told me it was because of the recent upgrade that Lyca mobile had. There is no need of extra data for my internet, as long as I keep my sim updated it will work. And I did the upgrade and it works. As I don’t need that 2 GB data, I dispute the transaction with bank. The data pack I bought will be activated after 2 weeks which is after the expiration of my current plan. Now after my plan is expired and now I want to recharge it but they already block my sim now I can’t receive/send messages, can’t call or receive call, can’t use the internet. I already approached to them, they told me I need to send them email and it will take 5-7 business days to get back to me…. 😢😢😢😢

   Daniel77@7 · 5 Aug 2026

4. 1/5Total scam

   I had the new costumer deal set for 3 months, $12 per month. The only condition was to auto renew every month. First off, activating the SIM took HOURS. LITERALLY 4 HOURS! The service still sucked on my phone when I did have it. And low and behold, after one month they canceled the deal for $12 a month because they couldn’t auto renew it. I was on the phone for about 3 hrs a day for 4 days and they told me that the auto renewal was an issue on their end but I was still no longer eligible. So I decided to switch providers. They made me buy a $15 plan because they said they couldn’t give me the info of transferring without me having a plan, and once I transferred, I requested a refund since I only used the plan for 20 MINUTES. Their site says their team will respond via Email in 48hrs. It’s been 2 weeks, and 4 Emails later and I am still to receive my refund. If I don’t get my refund by the end of next week I’m seriously reporting this company to the Federal communications agency because the stuff their doing is definitely illegal

   gustavo0968 · 5 Aug 2026

5. 1/5WORST SERVICE PROVIDER.

   Lyca customer care support is such a worst service. When you call you need to wait for more than 30 to an hour to get a person to answer (so far I called more than 6 times and each call is not less than an hour, wait more than 6 hours in total) still they won’t resolve the issue they will transfer the call to other departments and the wait time will go for more than an hour . They won’t help to fix the issue they will give suggestions and cut the call. They won’t even bother to fix the issue. Such a worst customer service. App is another worst thing, each menu click will take more than a minute or two to load . By the time you reach the right menu the session will expire. Worst app experience. Regret for being a customer. In the name of upgrading they messed up no proper details/steps poorly planned and executed. I got the instructions to update in email followed all the steps still it didn’t go through, it was almost a week without resolution. WORST SERVICE.

   Satsan001 · 5 Aug 2026

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