Lyca Mobile US

• Free

Last verified 5 Aug 2026

2.0 667 ratings · App Store

1. 1/5Total scam

   I had the new costumer deal set for 3 months, $12 per month. The only condition was to auto renew every month. First off, activating the SIM took HOURS. LITERALLY 4 HOURS! The service still sucked on my phone when I did have it. And low and behold, after one month they canceled the deal for $12 a month because they couldn’t auto renew it. I was on the phone for about 3 hrs a day for 4 days and they told me that the auto renewal was an issue on their end but I was still no longer eligible. So I decided to switch providers. They made me buy a $15 plan because they said they couldn’t give me the info of transferring without me having a plan, and once I transferred, I requested a refund since I only used the plan for 20 MINUTES. Their site says their team will respond via Email in 48hrs. It’s been 2 weeks, and 4 Emails later and I am still to receive my refund. If I don’t get my refund by the end of next week I’m seriously reporting this company to the Federal communications agency because the stuff their doing is definitely illegal

   gustavo0968 · 5 Aug 2026

2. 1/5They’re customers service needs an upgrade

   They have one of the worst customer service I have ever experienced, I wanted to just swap my physical sim to an esim and I already paid and I was waiting for an agent for almost 2 hours. Not only that but the agent I was with kept talking over me and not hearing me properly when I was talking. From our conversation I would assume that she was not an english speaker which doesn’t make sense to hire someone that have a hard time speaking english, but beside the point; I then was told to wait 2 hrs before calling them back and confirming that I can actually activate my esim. I then tried to call but there was no service, so I couldn’t call nor use data which honestly made me stressful. I had to email them, chat with the agent that wasn’t really helpful and kept telling me to the same things over and over again. Further, when I’m still asking questions I’m suddenly switched to a robot instead of a live person in chat. Overall, my experience with their customer service was not good, if I could give a no star I would. Thank you!

   supermonk21xx · 5 Aug 2026

3. 5/5Was apprehensive

   At first was having issues porting my number as I didn’t understand the instructions since they weren’t clear on the site. I called the customer service number and spoke to a woman who helped me and was very patient. We ported my number and I used the service. I went through my 1gb rather quickly. I wanted to see how easy it was to port my number out as well. I emailed customer service requesting my account number and pin. They did ask why I was leaving and what carrier I was porting to which I didn’t feel was important and really shouldn’t have mattered since it isn’t required with other services like Verizon. I gave them that information with my full name and 2 most frequent numbers I called and within a few days I was emailed back and given my account number as well as pin. Simple to port in and out for me. I would recommend this service and appreciate the customer service I was provided.

   HadassahSil · 5 Aug 2026

4. 1/5Fake Promotion Offers

   I’m really disappointed with Lyca Mobile’s customer service. I purchased the $49 Unlimited Plus Plan under a “Buy 1 Get 1 Month Free” offer, but now I’m left totally confused about how the plan works for the second month. I was charged for second. I’ve tried to get clarity on whether I’ll be charged again automatically or if I need to turn off auto-renewal, but getting a straight answer is nearly impossible. They are not even replying on the calls they keep us on hold and they don’t even respond to emails Their support has been vague and unhelpful, and. For a mobile provider, I expected much better transparency and customer care. If this is how they treat paying customers, I’ll definitely consider switching to a more reliable provider. I want my refund otherwise definitely i will be reporting to federal communication agency because the stuff they are doing is illegal.

   Mark.patel20 · 5 Aug 2026

5. 1/5史上唯一👎公司

   The service of this company is the worst in the world. My new phone was robbed. It also included the lost puk and 19 digits. I appealed for my needs and help. But they always change different customer service staff. They repeat the same topic like robots every day. Even if you upload very complete content information, they will not read it seriously. There are always various reasons and excuses. There is no next step. They will wear down your patience. After that, they will sell it in commercial outlets. My phone number is a five-digit number. They don't solve my problem. It's like I have encountered the pain of robbery again. Is this company harming the interests of the people like this? Is there no one to regulate it? God is watching what people do, and one day they will be punished by God. I have used this phone number for 9 years. It is very inconvenient and a big blow to me. I was so angry that I had a heart attack. I will continue to pay attention. If customers choose this company, please be cautious.

   希望有一天上帝睁开眼睛严厉惩罚他们 · 5 Aug 2026

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