Lively Health & Safety Service

Name: Lively Health & Safety Service
Rating: 4.5 (395 reviews)
Author: Best Buy Health, Inc.

by Best Buy Health, Inc.

iPhone

Active Last checked 31 Jul 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Medical
Health & Fitness

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

App Store

3 store screenshots

Pricing & paywalls

App Store

Free

Last verified 31 Jul 2026

Ratings & reviews

App Store

4.5 395 ratings · App Store

5/5Amazing Service!
This app is very easy to use and very helpful to give myself and my loved ones a peace at mind. I really thought these apps are only for old people however having a seizure disorder, this app and service has been very helpful.

aww2020 · 31 Jul 2026
1/5Customer Service Lacking
This is an utter disappointment. Based on the website and reviews, I purchased an Apple Watch for my grandmother. I tried to create an account…it asks you the standard questions to creat an account…when you click “create account” it shows an error that says “No email associated with this account.” Duh. That’s why I’m trying to create one. The website touts the ability to access the app (clearly available from the Apple App Store) on your phone, your Apple Watch, and Alexa devices. I called customer service and was disconnected the first time; the second woman was extremely dismissive and rude; the third was trying to be helpful but clearly had no idea what is on the website. Both reps informed me that they could not assist me with creating an account and I needed to call Apple. I explained what I was trying to do to no avail. Please be warned that the website is not accurate. Apparently you need to have a Lively device to create an account…in order to have the app, etc (which you still pay for). As soon as you say the word Apple, the rep will clam up like you just said Voldemort. If their urgent response team is anything like dealing with customer service, I wouldn’t rely on it to save someone’s life.

lady.justice.2017 · 31 Jul 2026
2/5Multiple times offline for multiple days.
This system goes offline for several days. With no notice or status updates. If you’re relying on this app to locate your family member you will have long periods of blackout. Very concerning when it’s advertised as a caregiver application. I was able to get through the contact number and the service rep had no further information on why the system was not functioning.

sitsitskgzkgxkg · 31 Jul 2026
4/5Wearable2
A few times I didn’t remember to put on my lively necklace. Because I didn’t want to forget it again, I ordered the Wearable2 watch. This watch is a lot more convenient for me and in a close range location. When I’m putting on my jewelry, it’s readily present vs. the necklace which is on a charger in another location.

Yahobahne · 31 Jul 2026
5/5Excellent services
I feel safer and more confident. I live alone and have several health issues. I can be at peace knowing that I have someone looking out for me 24/7. Zaina

BlondeLocs · 31 Jul 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Contact Info — Other User Contact Info Developer declared
Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
Data Linked to You — App Functionality — Contact Info — Physical Address Developer declared
Data Linked to You — App Functionality — Location — Precise Location Developer declared
Data Linked to You — App Functionality — Sensitive Info Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Location Developer declared
Data Linked to You — Sensitive Info Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Performance Data Developer declared
Data Not Linked to You — App Functionality — Other Data — Other Data Types Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — Other Data Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store

3.6
Instructions on how to replace battery Bug Fixes
3.6.1
Minor improvements
4.10.0
Bug fixes to improve reliability and accessibility.
4.11.1
New to Lively? You can now learn about our Health and Safety services including Urgent Response, Urgent Care, and Lively Link prior to signing up. We've also included bug fixes, reliability, and performance improvements.
4.13.0
Bug fixes and performance improvements
4.16.0
Bug fixes and performance improvements.
4.18.0
In this release we've included updates to calling Urgent Response via Apple Watch. Now when calling Urgent Response from your Apple Watch, your watch will provide haptic and audio feedback.
4.19.0
In this release we've included updates to calling Urgent Response via Apple Watch. Now when calling Urgent Response from your Apple Watch, your watch will provide haptic and audio feedback.
4.20.0
Bug fixes and performance improvements.
4.21.0
Bug fixes and performance improvements.
4.23.0
Minor bug fixes
4.26.0
NEW! Lively Meds now available for Preferred and Ultimate subscribers. Easily keep track of your medications, all in one place.
4.27.3
In this release, a bug has been fixed for the Lively XL Apple Watch face, plus it’s now easier to add Lively branded watch faces to your Apple Watch. Additionally, Urgent Care service is now called Nurse On-Call. With Nurse On-Call you can access registered nurses and board-certified doctors, 24/7, from the comfort of home. New to Lively? Our Healthy & Safety Packages offer two great plans to choose from, Basic and Premium. Tap ‘Learn More’ on the log in screen to see which option is right for you.
4.28.1
We’ve updated the Nurse On-Call (formerly Urgent Care) phone number. Premium and Ultimate subscribers can speak to registered nurses from the comfort of home with no appointment or co-pays needed.
4.3.0
Ability to call Urgent Response from an Apple Watch Ability to provide user feedback within the app Redesigned user experience Improved app set up experience Bug fixes and other improvements
4.30.0
In this release we updated our customer support information to Ask Lively. Have a question? With Ask Lively call us anytime you have a question, day or night. Whether you want to learn more about your new device, need help looking up a number or getting directions, we’re here for you. Our kind and knowledgeable team takes pride in going above and beyond in answering all your questions.
4.31.0
Same Lively now with a different look! We’ve updated our branding to more closely align with the Best Buy and Best Buy Health brands. This is strictly a cosmetic change with no changes to existing functionality.
4.33.0
In this release, we are removing support for contacting Urgent Response from Apple Watch. In an emergency, you can continue to use Lively app on your iPhone to contact Urgent Response.
4.34.1 · 25 Oct 2024
We’ve updated the app to support subscribers who use their own phone on the Lively network using our SIM Starter Kit, providing access to Lively Services.
4.4.0
App improvements and bug fixes.
4.4.1
Bug fixes
4.5.0
Watch Face Sharing Improved In-App Feedback Experience Bug fixes
4.6.0
Live Agent Assist: Get an extra layer of support if you fall. With Live Agent Assist, Urgent Response Agents will provide an additional layer of protection. If a hard fall is detected by the Fall detection feature on your Apple Watch, an Agent will give you a follow-up call and even inform loved ones. Minor bug fixes GreatCall will soon be called Lively. Fore more info: www.greatcall.com/newname
4.7.0
We've got a new name and a new look. To make sure you don’t miss a thing, just keep your Updates turned on. This release includes many improvements and bug fixes.
4.9.1
1. Notification Permission setting is made optional, so that user can complete onboarding even if notification permission in not enabled. 2. Contact permission is not requested during initial onboarding flow. Users can decide to provide permission from main screen after onboarding is completed 3. Label was modified from “Enable” to “Next” for permission setting screen during on boarding to avoid confusion that button will actually commit to enable permission. Clicking on “Next” button will bring up iOS permission screen.

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Availability by market

Data quality & evidence

Page completeness: Live store listing
Last verified: 31 Jul 2026
Sources: App Store

Independent summary has not been published yet.

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Compare this app with its closest alternatives.

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          "author": "aww2020",
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          "body": "This is an utter disappointment. Based on the website and reviews, I purchased an Apple Watch for my grandmother. I tried to create an account…it asks you the standard questions to creat an account…when you click “create account” it shows an error that says “No email associated with this account.” Duh. That’s why I’m trying to create one. The website touts the ability to access the app (clearly available from the Apple App Store) on your phone, your Apple Watch, and Alexa devices. I called customer service and was disconnected the first time; the second woman was extremely dismissive and rude; the third was trying to be helpful but clearly had no idea what is on the website. Both reps informed me that they could not assist me with creating an account and I needed to call Apple. I explained what I was trying to do to no avail. Please be warned that the website is not accurate. Apparently you need to have a Lively device to create an account…in order to have the app, etc (which you still pay for). As soon as you say the word Apple, the rep will clam up like you just said Voldemort. If their urgent response team is anything like dealing with customer service, I wouldn’t rely on it to save someone’s life.",
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      "version": "3.6",
      "released_at": null,
      "notes": "Instructions on how to replace battery Bug Fixes"
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      "version": "4.19.0",
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      "version": "4.26.0",
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    },
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      "version": "4.27.3",
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    },
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      "version": "4.28.1",
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      "version": "4.30.0",
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