LAX FlyAway

• Free

Last verified 6 Aug 2026

2.1 66 ratings · App Store

1. 3/5Need ticket accessibility

   I am a frequent traveler and never really had a negative experience on Flyaway. Unfortunately, July 2024 trip was my first. The new scanning ticket procedure is horribly delaying, unclear for many, leading to confusion even for young adults. Traveling LAX, the majority of their adult lives, my now 70 yr old parents, would be lost and unable to access the new Flyaway’s system to travel. The pay-at-arrival option is a required need for our aging or tech-hindered population, who STILL PAY into this city’s economy.

   sylee · 6 Aug 2026

2. 1/5Don’t use the app — double charged me and they make it impossible to get the money back

   The bus itself is great. But this app, and the company that handle billing, are bad news. I tried to buy one ticket, but the app showed that the ticket sale did not go through. So I tried again and suddenly it shows I’ve bought 2 tickets. The app does not offer a way to cancel the 2nd ticket. I emailed the address provided and got no answer. A follow up phone call was an exercise in frustration and futility. Clearly they do everything they can to make it tough or impossible to get a refund. Too bad they are willing to burn bridges with customers over such small spoils (keeping money for a ticket that I did not want and that will never be used because it expires too soon!)

   Belliphant · 6 Aug 2026

3. 5/5Clean and comfortable.

   Clean and comfortable. Service could be a lot quicker if the drivers had an extra person helping with luggage when loading at LAX. Perhaps a person or two that joined the bus and driver at first stop and rode with driver to 7th stop- helping passengers put luggage under bus while the driver monitored scanning in -and then walked back to stop 1 and did it again. 2 buses yesterday were full by stop 5 so all the people at 6/7 had to wait til next bus. Hopefully they did not fill up before their stop again.

   AllDwyane · 6 Aug 2026

4. 1/5ASK for where the bus is going

   You won’t be able to see the signs on the bus necessarily and the drivers won’t ask you where you’re going. I used this app to buy a ticket for Union station and then a bus pulled up as I got to the pick up. I didn’t see any indication of where it was going and didn’t know it would go elsewhere, I scanned my ticket and it accepted it. Didn’t think about it until we got to destination, nope, I’m in Van Nuys and now have to go all the way back to LAX and get on another bus to Union station or pay another $60 for an uber/lyft. MAYBE YOUR VAN NUYS BUS SHOULDNT ACCEPT UNION STATION TICKETS AND VICE VERSA. Maybe put a sign on the side of the bus? Maybe have your drivers ask where you’re going? Maybe a million things.

   Aazzssfkcdksk · 6 Aug 2026

5. 1/5Simply doesn’t work

   Alright so let me start by saying I don’t travel often and when I do, I usually just do the economy parking. So I thought this was a nice option. the app itself works fine but when it came time to scan the active ticket, the scanner wouldn’t accept it. I moved it away from the scanner and hovered it and even had the driver help me until he gave up as well and just let me on. This exact process proceeded for the next 5 people until the driver gave up on the scanner entirely. Don’t know if this is an app or scanner problem but if there’s this bad a problem for the apps MAIN feature, maybe it needs reworking

   tyedye51 · 6 Aug 2026

Privacy

Accessibility

No accessibility labels collected yet.