Kmart – Shop & Save

• Free

Last verified 31 Jul 2026

4.1 3867 ratings · App Store

1. 4/5Good App

   The Kmart app crashes a lot, prices and availability of items tends to change in just minutes, and it’s hard to find store pickup on a lot of items when you’ve already filtered searches for store pickup. It’s design, layout and access is great. It flows very nicely and is appealing. It’s easy to access what you’re looking for and if the filters worked correctly, there are great options. 4/5 stars for crashing. They seem to be improving on letting you know before purchase when things are not readily available for store pickup, which wasn’t always the case. I had four canceled orders after checkout that were cancelled due to availability issues in the stores. No big worry when you’re using FreeCash, but I have still yet to find it returned to account. Another no so big deal when so many offers are reloaded quickly, just something to be mindful of.

   SjoG89 · 31 Jul 2026

2. 3/5Susan Vaughan

   Everything was great until check out! Your system had an expired card in it’s system and it would not let me delete it or upgrade the information. Every time I tried to place my order it kept switching back to the expired card. After 3 times I called customer service and of course they were closed. Well that meant I would have to wait for morning and then my things could possibly not going to be in my cart. So I tried one more time, and I went back to place my order and I went back up to see if it had changed back to my old card and it had so I changed it again and I was able to finally able to place my order. I would like someone to call me about my order. You should be able to get my number from the name on my rewards card. If no one calls me in a few days I will call customer service about cleaning up my information, which being a customer I should be allowed to change or delete a card number. Your system will not let you pay by credit card unless you save your information, not everyone wants their information saved by any store because of the breaches that have happened. I being one of them. I wasn’t worried about the card you had because it was deleted by the bank for a breach they had in their system. The BANK!! If it can happen to them it can happen to anybody! We should have the option not to save our information on your website! Can you help me with that? Thank you for your time, Susan

   Sudedoo · 31 Jul 2026

3. 1/5Redeeming rewards points

   I got an email saying I had more than $15 in rewards points and I had one day left to use them or they would expire so my daughter went to the store and purchased two items put rewards on there the clerk could not get it to work the manager came over Shrugged his shoulders and said there’s a glitch in the system right now and they weren’t able to apply the points and instead of walking away from the counter she made the purchase I called -the first guy hung up on me the second girl transferred me the third guy gave me this big long song and dance that if I want to use the points I could probably buy something online And then use the points we already made the purchase. There is nothing on that email that says there is a maximum purchase that you need to make do use the points or that you have to use them online so buyer beware. I know Sears and Kmart are in trouble. we’re down to one Kmart here with some Sears appliances shoved in the back this is not a good experience and honestly probably not worth your time anymore. As far as the star rating zero it’s gone downhill so bad I am mazed they’re even open. The third customer service person kept saying that there was a different name on the account well that’s not true the second customer service person found me easily as did the first customer service person that hung up on me. I just tried to hit send and it won’t let me unless I give it a rating on the stars so I’ll give it one star just so I can send the stupid email. I don’t really mean a star but if that’s what it takes to get this information across so be it

   sbcderg · 31 Jul 2026

4. 5/5Beautiful app, just like Kmart itself

   I gotta hand it to whoever came up with Kmart and Sears's Shop Your Way Rewards program, it's made me a VERY loyal shopper. I don't know of any other free loyalty program where you can so quickly rack up points and buy stuff with them (I mean, half the time it's 100% back in points!)... Anyway, since I now go to Kmart for almost everything, I use the app constantly, and can confidently say it's perfectly functional as of the latest update. It's straightforward and has almost no issues that I've seen. The app is fast and intuitive, and has lots of helpful features for finding what you want, getting any available discounts, and if you go into a physical store improving that experience in various ways. If you're one of the minority of people that are aware of the fact that Kmart offers better deals and quality than the other discount chains, then downloading this app is a no-brainer. And if you're skeptical of Kmart, then downloading this app (and creating a free Shop Your Way Rewards account) should make a believer out of you.

   That smart guy · 31 Jul 2026

5. 2/5Frustrated beyond words!

   There have been several times that this site isn’t working and I loose my rewards. Tonight it happened again. I tried for an hour to get my purchase to go through. Luckily it did before my points were taken again. I lost $40 dollars in May because the site wasn’t working, $10 before that, $14, before that, and about a total of $20 more prior to that! When calling SYW to see about getting it replaced they won’t. Their “reason” is I had $150 but back on my account already and they only allow 2 a year. Well the $150 was put back due to an error of an employee doing a return versus an exchange. The item I ordered online wasn’t the item received. It had to be exchanged and it was over a $200 dollar item. Since the employee processed it in the system wrong my points of $150 were taken back since it looked like a refund versus an exchange. That took me 3 weeks of arguing and proving to SYW that I was telling the truth! Then all of the above have happened! Why bother offering something to customers when the system always seems to fail right at check out and then you give up, come back the next day or try for hours to only have your reward taken because “you failed” to use it in a timely manner. I have been patient and asked. Made many calls and now I’m just angry that no matter what or who I talk to I get told “sorry” can’t help you. I spend quit a bit of money at Sears and Kmart. This is poor customer service and pathetic that the customer can’t use the reward promised. I should have to drive 40 miles to the closest store to shop. I hope you work I’m fixing this issue. I’m sure I’m not the only one. I also know that the SYW customer service reps have a way of making things right, yet not a single person will. Disgusted at how far down customer service has gotten with both retailers.

   Tabathastarr · 31 Jul 2026

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