Just Eat: Food and Shops

• Free

Last verified 31 Jul 2026

• Free to download

Last verified 28 Aug 2026

4.7 9546 ratings · App Store

1. 1/5The worst delivery service in existence

   Incorrect delivery time estimates, lack of customer service, and clearly poor policy for drivers. While i understand that there is going to be some variance based on the driver, the restaurant, traffic, etc. there is no excuse for how poor this service is. I have issues with my orders more often than not. For example today i ordered from a restaurant and the app gave me an estimated delivery time. As it got closer i got a message saying “your driver is one the way”. After that time came and went i opened the app again to see a message saying “enjoy your meal” even though it had not been delivered. I went to the “issue with my order” option to try to get assistance and after saying my food was not delivered i got an automated message saying they will get back to me in 7 business days. SEVEN. As i said, i have issues more often than not with this app and i would recommend you use a different service if you can (i unfortunately cannot at my location). Their business model seems to be just hoping people won’t follow up on reports of late or missing items after waiting 9 plus calendar days. Do yourself a favor and use a different service or go pick up food yourself. It’ll be less of a hassle

   Jake 3785 · 31 Jul 2026

2. 1/5Culture Switch or Just Bad Service?

   Fully admitting at the beginning of this review that I put my number in wrong, so when the delivery person tried to contact me I didn’t respond. They apparently emailed and used the building intercom system as well. I’m an abroad student staying as a guest in a house so I don’t use the intercom system and I wasn’t checking my email. Here’s why: Maybe this is a culture difference, but now I’m wondering if it’s just bad service. I assumed that it wasn’t necessary for me to be waiting for the food, and they would just leave it at the given address. That’s how all delivery systems in America work. Heck, they’ll leave your food in the wrong place, but they’ll leave it somewhere. But apparently the driver gets here and can’t contact me so they leave? They didn’t even leave it at the gate with a message on where to find it? I never got my food and I didn’t get a refund because I missed the couriers attempts to contact me. I didn’t even get app credits. Im a college student with very low funds who payed for the food and delivery fee to not even get her food. I thought it was my fault at first, but after looking at some other reviews, I think it’s the result of a poorly organized app and delivery system.

   Grm100 · 31 Jul 2026

3. 1/5Food Scam

   Placed my order for food, and paid in full. Waited for the order to be delivered and when it said the driver was two minutes away from my hotel, I went outside. I waited outside the front door of the lobby for 25 minutes, with additional tip for the driver in hand. Suddenly, I received an alert saying my order had been delivered. The maps said the driver was two miles from my hotel. I tried to reach out to customer service for a solution, and received an automated response saying that it could be four days before I get a response and/or a refund. I responded to the email saying that I wanted the food that was ordered not a refund please. I spent another hour checking my inbox for a response for my request of redelivery, and nothing. So, I got back into the same customer service message box and sent them another response with what has happened so far. Never got my food or my money back. This app is very deceptively made to like the US company Grub Hub to trick people visiting the UK in to thinking that they are using the same quality service. It’s not the same quality and there is no customer service.

   Mekeep · 31 Jul 2026

4. 1/5Horrendous

   Save yourself time and do not use this app,customer service is practically inexistent,I got robbed of my money because of the incompetence of one of the stores they have on the app and all customer service can do is tell me to open claim,when you open the claim they send you a email saying that you should try to contact the store first and get back to them,if the store happens to be closed or don’t answer your call then you are screwed cuz when you try to contact customer service again they will out you on a loop where it keeps asking you to open a claim and when you do you will get the same email you already got asking you to contact the store first,is useless,no real customer support just some cheap generic ai giving robotic responses that give no solution to your problem,DO NOT USE THIS APP

   Alejandro2512 · 31 Jul 2026

5. 1/5Americans Beware! (avoid at all costs)

   App appears to work well in English at first. Once you ask for help or report a problem, it’s all Italian and the app doesn’t allow translations. You can’t “copy” the text on the screen or interact with it. There is no support number to reach and no one answers their emails. The worst part is their delivery partners know this and will take orders and never deliver them. Lastly, because you can’t get ahold of anyone to confirm your complaint, they tell you after a couple days of trying “Please review our Terms of Service. All issues must have be reported within 48 hours of your order. Because it has now been over 48 hours, we cannot help you. Goodbye.” It’s just a tool for many of their “partners” on the app to scam you.

   f00000000000 · 31 Jul 2026

4.7 1141275 ratings · Google Play

1. 1/5

   Shady customer service. Had half an order missing. Submitted photo evidence of the food and receipt. They completely turned down my refund request. As if I am supposed to pay for a full order when I only received half. Thieves. Avoid them.

   Bobby · 29 Jul 2026

2. 1/5

   Removed the ability to read reviews. and their star system is now misleading. a restraint with 55 5stat and 22 1 star reviews shows as a 5 star!!... absolute sh**e. uninstalled and will not used again unless they are more consumer friendly. their current approach pushes actually bad resteraunts as 5 star. and hides reviews, how can I make informed choices when their review system lies to me.

   Stuart Crawshaw · 29 Jul 2026

3. 1/5

   absolutely abysmal customer support there is no contact available the emails they provide are not active and the numbers don't work sticky paper on the back of voucher rips off the code then they just straight up refuse to help you, they've essentially nicked £50 from me and claim there's nothing that can be done while the help on there site is windup giving rhetorical suggestions. use deliveroo not these dirt bags

   Andrew · 29 Jul 2026

4. 1/5

   only added as it said £10 off first 3 orders, bs

   Jason Collett · 29 Jul 2026

5. 1/5

   I ordered four meals from a local restaurant but only two arrived. Justeat completely reject our claim for a refund then rejected appeals. Make sure you check on the doorstep that your order is complete because you will not get a refund for any missing items.

   Roger M · 29 Jul 2026

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