Intermountain Health

• Free

Last verified 31 Jul 2026

3.8 2924 ratings · App Store

1. 1/5Hard to use but forced to use it

   The navigation is a bit complicated to find what you need. The homepage has a bunch of notifications with dismiss buttons that don’t work. You have to open the notification and review it to get it to go away, but they added all my old health records for like the last three years so now I have to open them review them to clear them out, but each review takes a few seconds to load and then a few seconds to reload the next homepage so it’s gonna take me a long time clear all these notifications. Which means I kinda don’t know that I’ll see the new ones that actually matter. Rollout has been a nightmare (I’m on a med for a neurological condition. Ihc will only let me get it from their specialty pharmacy, but the pharmacie is rolling to the app so they sent me instructions - which don’t work the way app actually works. I can’t set up my prescription and I won’t be able to get it until they fix the app I guess.) As frustrating as this is for me, I worry about patients whose med disruption will be more severe for them, and who have less ability to navigate through the tech. I’ve had generally good experience experiences with IHC, but I can’t believe they’re just telling patients they have to deal with this app. Can’t get human help. And oh well if it doesn’t work and they can’t get the healthcare they need.

   eMomUtah · 31 Jul 2026

2. 1/5Awful

   This new app is an absolute nightmare. I don’t understand why they switched at all, as the old app worked perfectly fine and was much easier to navigate on the patient side of things. First of all, the medical records this new app does successfully show are incomplete. Currently it doesn’t have all my medications (that I have taken for years mind you) listed. Secondly, the scheduling is confusing, and some providers don’t even show up as an option. Lastly, the app didn’t even successfully contact my provider when I sent a message through their system. With the old app something simple like requesting a refill for a medication used to be so easy, but now it’s a confusing, time consuming mess that is causing me more frustration than is necessary. Because of the delay caused by this new app, I am not going to have my meds for a few days, which are crucial to living a functional life. It’s absolutely ridiculous. Bring the old app back.

   AnonymousParrot · 31 Jul 2026

3. 1/5Why?

   I hate this. I can no longer message my doctor to ask questions or to request a refill. The app says we need to request refills from the pharmacy! But guess what? The pharmacy says I need to ask you to send my refills. I'm supposed to be sending my Dr pictures of my blood pressure readings from home. Please tell me how I'm supposed to be doing that now? Also, how wildly inconvenient does it need to be to pay past bills? I have to click so many links! Not to mention, your sign on screen is absolutely obnoxious!!! Why do I need to click login, just to log in??? Bring back the other one! Bring back the ability to view past vitals. That should be a tile along with medications. You guys should've sent out surveys to your patients to seek out their app needs before you even changed anything. The login is absolutely redundant. You've made it too complicated for us to be able to look at the graph of our vitals. I'm assuming many people want vitals history more accessible. And your past bills is just stupid. I don't understand how any of you, thought that was acceptable. This app is too complicated compared to the last one. Messaging your Dr should be able to be done using the messaging tile, but you can't. Do you have any idea how aggravating that is??? It doesn't make sense! Nothing about this is smooth!

   melonlipgloss · 31 Jul 2026

4. 1/5Horrible customer service

   I had an emergency I needed to be seeing for. I called to sep up appointment with my family doctor, she wasn’t available. A few minutes later a nurse called me to set up an appointment and I accidentally hung up on her right before setting up a same day appointment. I mowed my change to be seeing! :( Called back right away but someone else responded the phone. This person tried to send a message to the nurse that tried to help me to set up the appointment and she didn’t respond because she was busy helping other patient. Drove anyways all the way from Saratoga Springs to Provo anyway in case she called and the appointment was still available. She didn’t call, but it was right at the time of the appointment, so I said I am here in the area but I still need to drive to get to the hospital. She said 10 minutes is the ti e the wait otherwise the appointment is cancel. Went any way and got there at 4, so 9-10 after I had talked to the nurse the second time . I asked the front desk lady to please make an exception after I explained everything and she said no to exceptions. Then the front lady desk said that she could send a message to her manager. The manager never arrived. I left and went to the insta care in same building (2nd) floor and ask if they had a female provider and they responded that they couldn’t say answer that question, that only they can say they just have providers and that the wait was 40 minutes. It is SOOO DISAPPOINTING THAT I AM PAYING FOR ACCESS TO GOOD HEALTHCARE THAT ACTUALLY DOESN’T WORK WHEN YOU NEED IT THE MOST! NOT HAPPY WITH THE WAY I WAS TREATED JUST LIKE ONE MORE NUMBER! SÚPER UNPROFESSIONAL. HORRIBLE COSTUMER SERVICE!

   Chilechilena · 31 Jul 2026

5. 1/5Frustrating - Where’s my data, my health history, the basic details??

   Another year, another new IHC MVP app with less parity than the last. It’s frustrating to migrate apps so often, and even more frustrating to see how little of my health history has just vanished from my access due to a new app migration. From the basic account info and emergency contacts, to historical procedures and recent visits. It’s just gone. Even the stuff from the beginning of the year is missing content. No doctor notes on visits and labs, no procedure images and results, no original result documents, not even the details from a simple vaccination booster follow up to know which brand of a vaccine I got. I can find some things if I seriously dig and export documents, but it shouldn’t be that hidden, and the exported documents are largely the same UI summary in a different format, still lacking details. (Not to mention exposing those as public files on my device.) It’s frustrating overall and frustrating that the doctors I like have to use a painfully MVP system. I’m even less empowered to fill in the details that their new system didn’t populate if I change doctors or have an unexpected visit to another network.

   Kole42069 · 31 Jul 2026

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