I Prefer

Shown for US

• Free

Last verified 28 Jul 2026

Shown for US

4.7 3773 ratings · App Store

1. 5/5Beautiful view

   My Husband and I have visited Half Moon for our Anniversary for several years. Each time time they have exceeded our expectations. The Resort is relaxing and the views are absolutely stunning. The service is top notch. You won’t be disappointed.

   Mrs. Flowers 421 · 28 Jul 2026

2. 1/5Not User Friendly

   I have emailed several times regarding the app and the website both. Neither are super user-friendly when you’re trying to check points availability and comparing different hotels. You have to start over and start searching the same parameters that you started with over and over again. Additionally, I was told certain hotels were still accepting points yet you they never allow you to search using points. I’m not talking about showing dates where points are blacked out. I’m talking about where there is an option to search using points. It’s very frustrating at times because it feels like groundhog’s day when you are searching multiple dates and properties especially. This came up as a saved review but I have written several since I started this one. It’s still the least user friendly app for hotel programs. And what’s worse is there are hotels that make you think that they honor points and I’ve been checking for a year at Balboa Bay club and there are no points available any day anytime for the past solid year so do not put it in that category if they are not honoring something with the point system. Also the points are a terrible redemption amount for the hotel choices you get. We spent over $30,000 at the Montage in Kapalua Bay and barely have enough to get a week or two in hotel redemption. And the hotels that you can redeem your points at…

   Lexiev23 · 28 Jul 2026

3. 3/5Love the hotels, the reservation system, not so much

   The hotel selection is great within the Iprefer realm that I’ve stayed at. The technology, not so much. The site often takes forever to cycle through to each pages. Doesn’t keep you consistently logged in through the process so you have to log in several times. When you try to book through iPrefer be sure that it doesn’t redirect you to the hotels main page. Customer service through iPrefer is helpful. Hotel staff at NOMO are not. Called twice and got hung up on. The customer service at iPrefer could not get through to them either.

   Alijade02 · 28 Jul 2026

4. 1/5Misleading term

   The app uses misleading terminology when referring to country names. The island was known as Taiwan, not Taiwan China. Taiwan is a country, and Taiwanese people have their own passport, currency, and government. China has no right or authority to interfere in Taiwan’s elections. Thus, it has never been a part of Chinese territory. According to the Oxford Dictionary, a country is defined as “an area of land with its own government and laws, or a specific region with particular features.” Using misleading terms in the app is inappropriate because it affects users’ understanding and worldview, including that of future generations. I respectfully ask that the app use more accurate and politically appropriate language.

   Jeffery Jonathan _Smith · 28 Jul 2026

5. 2/5Good Luck Getting Points

   I stay with Preferred close to once a month for a week at a time. Every time upon check in, I’ve asked them to confirm that my iPrefer account is listed on my reservation. Every time it’s been confirmed, only to find out that it was in fact not. After following up with customer service, I was told that it was not possible to add my previous stats to my profile and that I should start confirming my account upon check-in. I’ve had this circular discussion over 5 times in 2019. I’m most likely going to stop staying with them.

   jiwalls · 28 Jul 2026

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