HSBC HK Mobile Banking

Name: HSBC HK Mobile Banking
Rating: 4.7 (11963 reviews)
Author: HSBC Global Services (UK) Limited

by HSBC Global Services (UK) Limited

iPhone · iPad · Android

Active Last checked 31 Aug 2026

App Store ↗ Google Play ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Finance
Lifestyle

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

App Store Google Play

18 store screenshots

6 store screenshots

HSBC HK Mobile Banking android screenshot 1

HSBC HK Mobile Banking android screenshot 2

HSBC HK Mobile Banking android screenshot 3

HSBC HK Mobile Banking android screenshot 4

Pricing & paywalls

App Store Google Play

Free

Last verified 30 Aug 2026

Free to download

Last verified 31 Aug 2026

Ratings & reviews

App Store Google Play

4.7 11963 ratings · App Store

5/5Excellent app; could improve the chat function
I have been using this app since the beginning and it is powerful and it has improved in many ways over the years. The customer chat function is a bit difficult to use. It would be better if this chatting did not require constant re-logging on.

Yip Tak Wah · 30 Aug 2026
1/5The worst banking app ever!
HSBC has the worst app and online service. I don’t understand how its rating is 4.7 while most of the ratings given by users were 1 or 2 stars. When you login your account online or on their mobile app, there are only two things you can do - either transfer or make a deposit. I believe most people login to their account would want to see their account balance and transaction details first, even they make transfers, they would still want to know their account balance first, but HSBC just hide these information. It always takes me some time to find out my account detail. Also, even you get to the transaction details, it only shows you the transaction from the last statement. How stupid it is!!! Why does HSBC think their clients have no need to check their account details, only transfer or deposit money when they login?

xmsong02 · 30 Aug 2026
1/5Garbage app, & security like Fort Knox just to access YOUR OWN money
Advice for expats/people who live/moving overseas, do yourselves a favor...close your account, and jump ship to CitiBank...HSBC HK app, website, banking is straight up garbage when compared to other banks/banking app. First is the log-in process, which always require you to answer your question, fine. Then on to your password...what is the 4th/6th, and last letter of your password? Or 1st/5th/second to the last...it’s like pulling hair just to access your own money. Second thing is the the process to reactivate a dormant account. HSBC in Hong Kong requires little calculator looking device to sign-in...I understand you can switch it to a mobile device security, BUT you need the physical device to switch over to the mobile phone security device. Once your account is dormant, you can’t even update your phone number/email without that calculator...okay, only you can snail mail a form from overseas...it’s been over a month since I mailed my form, and still haven’t heard anything back yet. Yeah, do yourself a favor go to a different bank. Last time I was in HK, I wasted 3 hours in the Yuen Long branch just to reactivate account/get cash out.

KenSuen106 · 30 Aug 2026
5/5Possible bugs
Very often, when I try to re-login after I logged out of the apps properly, the apps page will say that I had been logged out. It sounds like I forgot to log out and the apps had to log out for me.

5343Cloverly · 30 Aug 2026
1/5Weird login failure and u don’t ask for a review mid transaction!
So one fine day the app suddenly told me that I was entering an incorrect password and I know I wasn’t. The helpline guys suggested I try going the forgot password route. Long process ensued (the helpline guys were most helpful), which involved changing of passwords and a trip to the branch. When we were ready to restart, helpline asked me to delete the app and download again. Except this reload let me use my old password! No more messages of incorrect password! Some glitch in the app lead to all the fuss 🤯. Still waiting for HSBC to get back to me about why this was happening. Hoping this will catch their attention.

Anaya1506 · 30 Aug 2026

4.7 163654 ratings · Google Play

5/5
why i cannot open my HSBC ?

Mary Ann Acopiado · 1 Aug 2026
5/5
Excellent. I can move around this planet and manage my money easily.

Jay Hayward · 1 Aug 2026
5/5
yes ok it was easy.

Yvonne Yarwood Laurence · 1 Aug 2026
1/5
Cannot use and no support after the newest update

Dawn Lo · 1 Aug 2026
5/5
so good

Kelvin Wo · 1 Aug 2026

Privacy & accessibility

App Store Google Play

Privacy

Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Contact Info — Other User Contact Info Developer declared
Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
Data Linked to You — App Functionality — Contact Info — Physical Address Developer declared
Data Linked to You — App Functionality — Contacts Developer declared
Data Linked to You — App Functionality — Financial Info — Credit Info Developer declared
Data Linked to You — App Functionality — Financial Info — Other Financial Info Developer declared
Data Linked to You — App Functionality — Financial Info — Payment Info Developer declared
Data Linked to You — App Functionality — Health & Fitness — Fitness Developer declared
Data Linked to You — App Functionality — Identifiers — Device ID Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — App Functionality — Location — Coarse Location Developer declared
Data Linked to You — App Functionality — Other Data — Other Data Types Developer declared
Data Linked to You — App Functionality — User Content — Customer Support Developer declared
Data Linked to You — App Functionality — User Content — Other User Content Developer declared
Data Linked to You — App Functionality — User Content — Photos or Videos Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Contacts Developer declared
Data Linked to You — Financial Info Developer declared
Data Linked to You — Health & Fitness Developer declared
Data Linked to You — Identifiers Developer declared
Data Linked to You — Location Developer declared
Data Linked to You — Other Data Developer declared
Data Linked to You — User Content Developer declared
Data Not Linked to You — Analytics — Diagnostics — Crash Data Developer declared
Data Not Linked to You — Analytics — Diagnostics — Other Diagnostic Data Developer declared
Data Not Linked to You — Analytics — Diagnostics — Performance Data Developer declared
Data Not Linked to You — App Functionality — Location — Precise Location Developer declared
Data Not Linked to You — App Functionality — Usage Data — Advertising Data Developer declared
Data Not Linked to You — App Functionality — Usage Data — Other Usage Data Developer declared
Data Not Linked to You — App Functionality — Usage Data — Product Interaction Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — Location Developer declared
Data Not Linked to You — Usage Data Developer declared
Data Used to Track You — Usage Data — Other Usage Data Developer declared
Data Used to Track You — Usage Data — Product Interaction Developer declared
Data Used to Track You — Usage Data Developer declared

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Accessibility

No accessibility labels collected yet.

Privacy

Data collected — Analytics — App activity — App interactions Developer declared
Data collected — Analytics — App info and performance — Crash logs Developer declared
Data collected — Analytics — App info and performance — Other app performance data Developer declared
Data collected — App functionality — Files and docs Developer declared
Data collected — App functionality — Location — Approximate location Developer declared
Data collected — App functionality — Photos and videos — Photos Developer declared
Data collected — App functionality, Account management — Contacts Developer declared
Data collected — App functionality, Analytics — App activity — In-app search history Developer declared
Data collected — App functionality, Analytics — Device or other IDs Developer declared
Data collected — App functionality, Analytics, Account management — Health and fitness — Fitness info Developer declared
Data collected — App functionality, Analytics, Account management — Health and fitness — Health info Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Financial info — Other financial info Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Financial info — Purchase history Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Financial info — User payment info Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — Address Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — Email address Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — Other info Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — Phone number Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — User IDs Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Name Developer declared
Data collected — App functionality, Fraud prevention, security, and compliance — Messages — Other in-app messages Developer declared
Data collected — Fraud prevention, security, and compliance — App activity — Installed apps Developer declared
Data shared — Fraud prevention, security, and compliance — App activity — Installed apps Developer declared
Security practices — Your data is transferred over a secure connection — Data is encrypted in transit Developer declared
Security practices — The developer provides a way for you to request that your data be deleted — You can request that data be deleted Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store Google Play

3.58.1
Enjoy a smoother mobile banking experience now that we've fixed some more bugs. Need help? Chat with us 24/7 in the app.
3.59.0
We're rolling out a refreshed design gradually and you'll be notified when it's available to you. If you need any help, chat with us 24/7 in the app. Enjoy the more intuitive mobile banking experience!
3.59.1
We're rolling out a refreshed design gradually and you'll be notified when it's available to you. Enjoy the more intuitive mobile banking experience! If you need any help, chat with us 24/7 in the app.
3.60.0
We’ve been working hard to improve the HSBC HK App. Update now to: • Set up our app on a new phone easily by scanning a QR code from your old phone • Manage your account security all within the 'Security and fraud' tab • Manage all your transfer limits in the app If you need any help, chat with us 24/7 in the app.
3.60.3
We’ve been working hard to improve the HSBC HK App. Update now to: • Set up our app on a new phone easily by scanning a QR code from your old phone • Manage your account security all within the 'Security and fraud' tab • Manage all your transfer limits in the app Chat with us 24/7 in the app if you need any help.
3.61.0
We’ve been working hard to improve the HSBC HK App. Update now to: • Access up to 24 months of transaction history • Explore our range of credit cards more easily using our new comparison tool in ‘Products’ If you need any help, chat with us 24/7 in the app. To borrow or not to borrow? Borrow only if you can repay! T&Cs apply.
3.62.4
We’ve been working hard to improve the HSBC HK App. Update now to: • Apply coupons to enjoy discounts on your FX transactions • Select 'Trade stocks' and 'View stock order status' as quick actions you see on your homepage • Review total cost needed for retirement and get personalised next steps on Future Planner If you need any help, chat with us 24/7 in the app. Investment involves risk.
3.63.0
Enjoy a smoother mobile banking experience now that we've fixed some more bugs. Getting a new phone? Don’t let go of your old one yet. Set up the HSBC HK App on your new device by scanning a QR code on your old phone. Need help? Chat with us 24/7 in the app.
3.64.0
We’ve been working hard to improve the HSBC HK App. Update now to: • Discover the new ‘Budget’ tab. Master your cash flow, find ways to save, and bank smarter • View and trade with your leveraged limit • Turn eligible purchase and bill payments into instalments directly from your credit card transaction history • Check your maximum Cash Instalment Plan amount from the Cards tab If you need any help, chat with us 24/7 in the app. Investment involves risk. To borrow or not to borrow? Borrow only if you can repay! T&Cs apply.
3.64.1
We’ve been working hard to improve the HSBC HK App. Update now to: • Discover the new ‘Budget’ tab. Master your cash flow, find ways to save, and bank smarter • View and trade with your leveraged limit • Turn eligible purchase and bill payments into instalments directly from your credit card transaction history • Check your maximum Cash Instalment Plan amount from the Cards tab Investment involves risk. To borrow or not to borrow? Borrow only if you can repay! T&Cs apply.
3.65.0
We’ve been working hard to improve the HSBC HK App. Update now to: • Link your other bank accounts to see all your transactions in real time, without ever leaving our app • Use the HSBC HK App to verify your identity when calling us at phone banking • See the latest exchange rates for different currency pairs with FX watchlist and monitor the market highs and lows with FX chart • View time deposit offers at a glance and place time deposit in just a few taps If you need any help, chat with us 24/7 in the app. Currency conversion risk involved.
3.65.12
We’ve been working hard to improve the HSBC HK App. Update now to: • Link your other bank accounts to see all your transactions in real time • Use the HSBC HK App to verify your identity when calling us at phone banking • See the latest exchange rates with FX watchlist and monitor market highs and lows with FX chart • View time deposit offers at a glance and place time deposit in just a few taps • Experience a new way to switch devices if you are a Chinese Mainland resident Currency conversion risk involved.
3.66.0
In the new year, we've been busy making the HSBC HK App even better to get you ready for the Year of the Horse. Wishing you a fantastic and prosperous year ahead! • Send up to 10 FPS Laisee in one-go with the same custom greeting • Verify your identity using HSBC HK App instead of entering your phone banking PIN • Open an HSBC Money Safe account and lock your money away from fraudsters If you need any help, chat with us 24/7 in the app. Investment involves risk. T&Cs apply.
3.66.30
In the new year, we've been busy making the HSBC HK App even better to get you ready for the Year of the Horse. Wishing you a fantastic and prosperous year ahead! • Minor bug fixes and improvements • Send up to 10 FPS Laisee in one-go with the same custom greeting • Verify your identity using HSBC HK App instead of entering your phone banking PIN • Open an HSBC Money Safe account and lock your money away from fraudsters If you need any help, chat with us 24/7 in the app. Investment involves risk. T&Cs apply.
3.67.3
We’ve been working hard to improve the HSBC HK App. Update now to: • Consolidate your Passbook Account balances, standing instructions, and related services to your Integrated Account. If you need any help, chat with us 24/7 in the app.
3.67.6
We’ve been working hard to improve the HSBC HK App. Update now to: • Consolidate your Passbook Account balances, standing instructions, and related services to your Integrated Account. Need help? Chat with us 24/7 in the app.
3.68.31
We’ve been working hard to improve the HSBC HK App. Update now to: • Open HSBC Teens account with your teens between 11 to 17.
3.68.5
We’ve been working hard to improve the HSBC HK App. Update now to: • Open HSBC Teens account with your teens between 11 to 17. Need help? Chat with us 24/7 in the app.
3.69.0
We’ve been working hard to improve the HSBC HK App. Update now to: • Open an HSBC Money Safe account and lock your money away from fraudsters. • Use Future Planner to forecast your retirement needs, highlight any shortfall, and get tailored next steps. Need help? Chat with us 24/7 in the app.
3.69.12
We’ve been working hard to improve the HSBC HK App. Update now to: • Open an HSBC Money Safe account and lock your money away from fraudsters. • Use Future Planner to forecast your retirement needs, highlight any shortfall, and get tailored next steps. If you need any help, chat with us 24/7 in the app.
3.70.0
We’ve been working hard to improve the HSBC HK App. Update now to: • Open an HSBC Money Safe account and simply lock your money away from fraudsters via ‘Transfer to your HSBC accounts’. Need help? Chat with us 24/7 in the app.
3.71.0
We’ve been working hard to improve the HSBC HK App. Update now to: • Earn RewardCash instantly with new fund time deposit and use it your way. • View balances and up to 120 days of transactions from 8 other banks, now including Mox. • Explore our discounted stock brokerage fees programmes at ’Stock trading rewards’. • View our latest HIBOR-linked rates now in the Wealth Portfolio Lending service. Need help? Chat with us 24/7 in the app.
3.71.13
We’ve been working hard to improve the HSBC HK App. Update now to: • Earn RewardCash instantly with new fund time deposit and use it your way. • View balances and up to 120 days of transactions from 8 other banks, now including Mox. • Explore our discounted stock brokerage fees programmes at ’Stock trading rewards’. • View our latest HIBOR-linked rates now in the Wealth Portfolio Lending service. If you need any help, “Chat with us” 24/7 in the app.
3.72.0
We’ve been working hard to improve the HSBC HK App. Update now to: • Enjoy a smoother mobile banking experience now that we've fixed some more bugs. If you need any help, “Chat with us” 24/7 in the app.
3.72.10 · 18 Jul 2026
We’ve been working hard to improve the HSBC HK App. Update now to: • Enjoy a smoother mobile banking experience now that we've fixed some more bugs.
3.72.11
We’ve been working hard to improve the HSBC HK App. Update now to: • Enjoy a smoother mobile banking experience now that we've fixed some more bugs. If you need any help, “Chat with us” 24/7 in the app.
3.73.5 · 12 Aug 2026
We’ve been working hard to improve the HSBC HK App. Update now to: • You can now view statements for any deactivated credit cards in eStatements and eAdvice. • Future Planner projects future wealth from your finances to help you plan for goals. Investment involves risk. Need help? Chat with us 24/7 in the app.

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3.72.11 · 27 Jul 2026
3.73.5 · 12 Aug 2026

Alternatives

Longbridge — Same category + similar ratings

Availability by market

Data quality & evidence

Page completeness: Live store listing
Last verified: 31 Aug 2026
Sources: App Store, Google Play

Independent summary has not been published yet.

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GET /api/v3/apps/1164066737

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      "url": "https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/40/14/27/40142776-32c1-7020-642a-0fabddee235e/2_APP_IPHONE_65_2.png/1242x1600bb.jpg",
      "store": "apple",
      "platform": "iphone",
      "alt": "HSBC HK Mobile Banking iphone screenshot 15"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/06/ba/ef/06baef7d-9c68-ae1f-0395-e5636fee12cd/3_APP_IPHONE_65_3.png/1242x1600bb.jpg",
      "store": "apple",
      "platform": "iphone",
      "alt": "HSBC HK Mobile Banking iphone screenshot 16"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/31/ef/cb/31efcb3c-0b9a-5d88-97cc-f40e1b5d3e71/4_APP_IPHONE_65_4.png/1242x1600bb.jpg",
      "store": "apple",
      "platform": "iphone",
      "alt": "HSBC HK Mobile Banking iphone screenshot 17"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/eb/bd/63/ebbd635b-424a-fdb2-871b-186386b15e0c/5_APP_IPHONE_65_5.png/1242x1600bb.jpg",
      "store": "apple",
      "platform": "iphone",
      "alt": "HSBC HK Mobile Banking iphone screenshot 18"
    },
    {
      "url": "https://play-lh.googleusercontent.com/HFRpJ7Zpnc5LyUZlxi73QAXdspmjnv2pm2vofmnFsA-YZMST98qxnXQktMjqQHBHPD2zgXoxuneBPl6kdrrLng",
      "store": "gplay",
      "platform": "android",
      "alt": "HSBC HK Mobile Banking android screenshot 1"
    },
    {
      "url": "https://play-lh.googleusercontent.com/oZb_nd2hcDl_oD6HUn7ebvFDn_sDj_U_Qvfji4JT4mj4RmX5NrjahC5Vdu6xUOhCxf_aei0FsJkfZMn3ImDKm1k",
      "store": "gplay",
      "platform": "android",
      "alt": "HSBC HK Mobile Banking android screenshot 2"
    },
    {
      "url": "https://play-lh.googleusercontent.com/ttOgWoOtH7KjmG_eZn-pMQpJsPS9LPgzXnpjkl-kP7AXZ-50DyTHVP4kfh2qGdgbeR3li2TJaGEzHr1XBHSo",
      "store": "gplay",
      "platform": "android",
      "alt": "HSBC HK Mobile Banking android screenshot 3"
    },
    {
      "url": "https://play-lh.googleusercontent.com/Pw3kLuLtDGxHAhiWdNXuCXZlIKRK8KFw9pyJhSr3gWn4Yrvekn5ZYii2K_aWdPOdOgLRktWjIT-kBeaMg8W3vw",
      "store": "gplay",
      "platform": "android",
      "alt": "HSBC HK Mobile Banking android screenshot 4"
    },
    {
      "url": "https://play-lh.googleusercontent.com/J2yz1e4_JhD1Oemve9Vf_A3quS8Szpeb400-mjQ1qJLUcZ9oA8CxO9AvPayz8VUG6VA8TiBaGQcQiJX8jVAG",
      "store": "gplay",
      "platform": "android",
      "alt": "HSBC HK Mobile Banking android screenshot 5"
    },
    {
      "url": "https://play-lh.googleusercontent.com/_19j_ukXuhuTZDZcKeBVjz8lhwMb_w8JxMD5ybX8BobMz9rTgAg4Jxir5b6kC91x3XGsxb_3mo5BYHMluKkc",
      "store": "gplay",
      "platform": "android",
      "alt": "HSBC HK Mobile Banking android screenshot 6"
    }
  ],
  "ratings": [
    {
      "store": "apple",
      "average": 4.7,
      "count": 11963,
      "market": "us",
      "observed_at": "2026-08-30",
      "reviews": [
        {
          "rating": 5,
          "title": "Excellent app; could improve the chat function",
          "body": "I have been using this app since the beginning and it is powerful and it has improved in many ways over the years. The customer chat function is a bit difficult to use. It would be better if this chatting did not require constant re-logging on.",
          "author": "Yip Tak Wah",
          "date": "30 Aug 2026"
        },
        {
          "rating": 1,
          "title": "The worst banking app ever!",
          "body": "HSBC has the worst app and online service. I don’t understand how its rating is 4.7 while most of the ratings given by users were 1 or 2 stars. When you login your account online or on their mobile app, there are only two things you can do - either transfer or make a deposit. I believe most people login to their account would want to see their account balance and transaction details first, even they make transfers, they would still want to know their account balance first, but HSBC just hide these information. It always takes me some time to find out my account detail. Also, even you get to the transaction details, it only shows you the transaction from the last statement. How stupid it is!!! Why does HSBC think their clients have no need to check their account details, only transfer or deposit money when they login?",
          "author": "xmsong02",
          "date": "30 Aug 2026"
        },
        {
          "rating": 1,
          "title": "Garbage app, & security like Fort Knox just to access YOUR OWN money",
          "body": "Advice for expats/people who live/moving overseas, do yourselves a favor...close your account, and jump ship to CitiBank...HSBC HK app, website, banking is straight up garbage when compared to other banks/banking app. First is the log-in process, which always require you to answer your question, fine. Then on to your password...what is the 4th/6th, and last letter of your password? Or 1st/5th/second to the last...it’s like pulling hair just to access your own money. Second thing is the the process to reactivate a dormant account. HSBC in Hong Kong requires little calculator looking device to sign-in...I understand you can switch it to a mobile device security, BUT you need the physical device to switch over to the mobile phone security device. Once your account is dormant, you can’t even update your phone number/email without that calculator...okay, only you can snail mail a form from overseas...it’s been over a month since I mailed my form, and still haven’t heard anything back yet. Yeah, do yourself a favor go to a different bank. Last time I was in HK, I wasted 3 hours in the Yuen Long branch just to reactivate account/get cash out.",
          "author": "KenSuen106",
          "date": "30 Aug 2026"
        },
        {
          "rating": 5,
          "title": "Possible bugs",
          "body": "Very often, when I try to re-login after I logged out of the apps properly, the apps page will say that I had been logged out. It sounds like I forgot to log out and the apps had to log out for me.",
          "author": "5343Cloverly",
          "date": "30 Aug 2026"
        },
        {
          "rating": 1,
          "title": "Weird login failure and u don’t ask for a review mid transaction!",
          "body": "So one fine day the app suddenly told me that I was entering an incorrect password and I know I wasn’t. The helpline guys suggested I try going the forgot password route. Long process ensued (the helpline guys were most helpful), which involved changing of passwords and a trip to the branch. When we were ready to restart, helpline asked me to delete the app and download again. Except this reload let me use my old password! No more messages of incorrect password! Some glitch in the app lead to all the fuss 🤯. Still waiting for HSBC to get back to me about why this was happening. Hoping this will catch their attention.",
          "author": "Anaya1506",
          "date": "30 Aug 2026"
        }
      ]
    },
    {
      "store": "gplay",
      "average": 4.6687117,
      "count": 163654,
      "market": "us",
      "observed_at": "2026-08-30",
      "reviews": [
        {
          "rating": 5,
          "title": "",
          "body": "why i cannot open my HSBC ?",
          "author": "Mary Ann Acopiado",
          "date": "1 Aug 2026"
        },
        {
          "rating": 5,
          "title": "",
          "body": "Excellent. I can move around this planet and manage my money easily.",
          "author": "Jay Hayward",
          "date": "1 Aug 2026"
        },
        {
          "rating": 5,
          "title": "",
          "body": "yes ok it was easy.",
          "author": "Yvonne Yarwood Laurence",
          "date": "1 Aug 2026"
        },
        {
          "rating": 1,
          "title": "",
          "body": "Cannot use and no support after the newest update",
          "author": "Dawn Lo",
          "date": "1 Aug 2026"
        },
        {
          "rating": 5,
          "title": "",
          "body": "so good",
          "author": "Kelvin Wo",
          "date": "1 Aug 2026"
        }
      ]
    }
  ],
  "privacy": [
    {
      "store": "apple",
      "declarations": [
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Email Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Name",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Other User Contact Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Phone Number",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Physical Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contacts",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Financial Info — Credit Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Financial Info — Other Financial Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Financial Info — Payment Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Health & Fitness — Fitness",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Identifiers — Device ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Identifiers — User ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Location — Coarse Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Other Data — Other Data Types",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — User Content — Customer Support",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — User Content — Other User Content",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — User Content — Photos or Videos",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Contact Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Contacts",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Financial Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Health & Fitness",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Identifiers",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Other Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "User Content",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Analytics — Diagnostics — Crash Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Analytics — Diagnostics — Other Diagnostic Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Analytics — Diagnostics — Performance Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Location — Precise Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Usage Data — Advertising Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Usage Data — Other Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Usage Data — Product Interaction",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Diagnostics",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Usage Data — Other Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Usage Data — Product Interaction",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Usage Data",
          "source": "Developer declared"
        }
      ],
      "accessibility": []
    },
    {
      "store": "gplay",
      "declarations": [
        {
          "title": "Data collected",
          "detail": "Analytics — App activity — App interactions",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "Analytics — App info and performance — Crash logs",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "Analytics — App info and performance — Other app performance data",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality — Files and docs",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality — Location — Approximate location",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality — Photos and videos — Photos",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Account management — Contacts",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics — App activity — In-app search history",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics — Device or other IDs",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Account management — Health and fitness — Fitness info",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Account management — Health and fitness — Health info",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Financial info — Other financial info",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Financial info — Purchase history",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Financial info — User payment info",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — Address",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — Email address",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — Other info",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — Phone number",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — User IDs",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Name",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Fraud prevention, security, and compliance — Messages — Other in-app messages",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "Fraud prevention, security, and compliance — App activity — Installed apps",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "Fraud prevention, security, and compliance — App activity — Installed apps",
          "source": "Developer declared"
        },
        {
          "title": "Security practices",
          "detail": "Your data is transferred over a secure connection — Data is encrypted in transit",
          "source": "Developer declared"
        },
        {
          "title": "Security practices",
          "detail": "The developer provides a way for you to request that your data be deleted — You can request that data be deleted",
          "source": "Developer declared"
        }
      ],
      "accessibility": []
    }
  ],
  "changes": [
    {
      "store": "apple",
      "version": "3.58.1",
      "released_at": null,
      "notes": "Enjoy a smoother mobile banking experience now that we've fixed some more bugs. Need help? Chat with us 24/7 in the app."
    },
    {
      "store": "apple",
      "version": "3.59.0",
      "released_at": null,
      "notes": "We're rolling out a refreshed design gradually and you'll be notified when it's available to you. If you need any help, chat with us 24/7 in the app. Enjoy the more intuitive mobile banking experience!"
    },
    {
      "store": "apple",
      "version": "3.59.1",
      "released_at": null,
      "notes": "We're rolling out a refreshed design gradually and you'll be notified when it's available to you. Enjoy the more intuitive mobile banking experience! If you need any help, chat with us 24/7 in the app."
    },
    {
      "store": "apple",
      "version": "3.60.0",
      "released_at": null,
      "notes": "We’ve been working hard to improve the HSBC HK App. Update now to: • Set up our app on a new phone easily by scanning a QR code from your old phone • Manage your account security all within the 'Security and fraud' tab • Manage all your transfer limits in the app If you need any help, chat with us 24/7 in the app."
    },
    {
      "store": "apple",
      "version": "3.60.3",
      "released_at": null,
      "notes": "We’ve been working hard to improve the HSBC HK App. Update now to: • Set up our app on a new phone easily by scanning a QR code from your old phone • Manage your account security all within the 'Security and fraud' tab • Manage all your transfer limits in the app Chat with us 24/7 in the app if you need any help."
    },
    {
      "store": "apple",
      "version": "3.61.0",
      "released_at": null,
      "notes": "We’ve been working hard to improve the HSBC HK App. Update now to: • Access up to 24 months of transaction history • Explore our range of credit cards more easily using our new comparison tool in ‘Products’ If you need any help, chat with us 24/7 in the app. To borrow or not to borrow? Borrow only if you can repay! T&Cs apply."
    },
    {
      "store": "apple",
      "version": "3.62.4",
      "released_at": null,
      "notes": "We’ve been working hard to improve the HSBC HK App. Update now to: • Apply coupons to enjoy discounts on your FX transactions • Select 'Trade stocks' and 'View stock order status' as quick actions you see on your homepage • Review total cost needed for retirement and get personalised next steps on Future Planner If you need any help, chat with us 24/7 in the app. Investment involves risk."
    },
    {
      "store": "apple",
      "version": "3.63.0",
      "released_at": null,
      "notes": "Enjoy a smoother mobile banking experience now that we've fixed some more bugs. Getting a new phone? Don’t let go of your old one yet. Set up the HSBC HK App on your new device by scanning a QR code on your old phone. Need help? Chat with us 24/7 in the app."
    },
    {
      "store": "apple",
      "version": "3.64.0",
      "released_at": null,
      "notes": "We’ve been working hard to improve the HSBC HK App. Update now to: • Discover the new ‘Budget’ tab. Master your cash flow, find ways to save, and bank smarter • View and trade with your leveraged limit • Turn eligible purchase and bill payments into instalments directly from your credit card transaction history • Check your maximum Cash Instalment Plan amount from the Cards tab If you need any help, chat with us 24/7 in the app. Investment involves risk. To borrow or not to borrow? Borrow only if you can repay! T&Cs apply."
    },
    {
      "store": "apple",
      "version": "3.64.1",
      "released_at": null,
      "notes": "We’ve been working hard to improve the HSBC HK App. Update now to: • Discover the new ‘Budget’ tab. Master your cash flow, find ways to save, and bank smarter • View and trade with your leveraged limit • Turn eligible purchase and bill payments into instalments directly from your credit card transaction history • Check your maximum Cash Instalment Plan amount from the Cards tab Investment involves risk. To borrow or not to borrow? Borrow only if you can repay! T&Cs apply."
    },
    {
      "store": "apple",
      "version": "3.65.0",
      "released_at": null,
      "notes": "We’ve been working hard to improve the HSBC HK App. Update now to: • Link your other bank accounts to see all your transactions in real time, without ever leaving our app • Use the HSBC HK App to verify your identity when calling us at phone banking • See the latest exchange rates for different currency pairs with FX watchlist and monitor the market highs and lows with FX chart • View time deposit offers at a glance and place time deposit in just a few taps If you need any help, chat with us 24/7 in the app. Currency conversion risk involved."
    },
    {
      "store": "apple",
      "version": "3.65.12",
      "released_at": null,
      "notes": "We’ve been working hard to improve the HSBC HK App. Update now to: • Link your other bank accounts to see all your transactions in real time • Use the HSBC HK App to verify your identity when calling us at phone banking • See the latest exchange rates with FX watchlist and monitor market highs and lows with FX chart • View time deposit offers at a glance and place time deposit in just a few taps • Experience a new way to switch devices if you are a Chinese Mainland resident Currency conversion risk involved."
    },
    {
      "store": "apple",
      "version": "3.66.0",
      "released_at": null,
      "notes": "In the new year, we've been busy making the HSBC HK App even better to get you ready for the Year of the Horse. Wishing you a fantastic and prosperous year ahead! • Send up to 10 FPS Laisee in one-go with the same custom greeting • Verify your identity using HSBC HK App instead of entering your phone banking PIN • Open an HSBC Money Safe account and lock your money away from fraudsters If you need any help, chat with us 24/7 in the app. Investment involves risk. T&Cs apply."
    },
    {
      "store": "apple",
      "version": "3.66.30",
      "released_at": null,
      "notes": "In the new year, we've been busy making the HSBC HK App even better to get you ready for the Year of the Horse. Wishing you a fantastic and prosperous year ahead! • Minor bug fixes and improvements • Send up to 10 FPS Laisee in one-go with the same custom greeting • Verify your identity using HSBC HK App instead of entering your phone banking PIN • Open an HSBC Money Safe account and lock your money away from fraudsters If you need any help, chat with us 24/7 in the app. Investment involves risk. T&Cs apply."
    },
    {
      "store": "apple",
      "version": "3.67.3",
      "released_at": null,
      "notes": "We’ve been working hard to improve the HSBC HK App. Update now to: • Consolidate your Passbook Account balances, standing instructions, and related services to your Integrated Account. If you need any help, chat with us 24/7 in the app."
    },
    {
      "store": "apple",
      "version": "3.67.6",
      "released_at": null,
      "notes": "We’ve been working hard to improve the HSBC HK App. Update now to: • Consolidate your Passbook Account balances, standing instructions, and related services to your Integrated Account. Need help? Chat with us 24/7 in the app."
    },
    {
      "store": "apple",
      "version": "3.68.31",
      "released_at": null,
      "notes": "We’ve been working hard to improve the HSBC HK App. Update now to: • Open HSBC Teens account with your teens between 11 to 17."
    },
    {
      "store": "apple",
      "version": "3.68.5",
      "released_at": null,
      "notes": "We’ve been working hard to improve the HSBC HK App. Update now to: • Open HSBC Teens account with your teens between 11 to 17. Need help? Chat with us 24/7 in the app."
    },
    {
      "store": "apple",
      "version": "3.69.0",
      "released_at": null,
      "notes": "We’ve been working hard to improve the HSBC HK App. Update now to: • Open an HSBC Money Safe account and lock your money away from fraudsters. • Use Future Planner to forecast your retirement needs, highlight any shortfall, and get tailored next steps. Need help? Chat with us 24/7 in the app."
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}