Hotels.com: Book Hotel Deals

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Last verified 27 Sep 2026

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Last verified 30 Sep 2026

4.8 2293045 ratings · App Store

1. 1/5the app is useless and so is the customer support

   tried to book a hotel using a gift card- first of all it only lets you use up to 200 dollars on a gift card per booking, and you have to go through the trouble yourself to merge them all onto one card. i did that, and then every time i try to book through the app it gives me an error message telling me there was something wrong with my form, and to check the highlighted fields. however when i double, triple, even quadruple check the form, there are NO highlighted fields, and everything is filled out correctly. so i tried to contact customer support, and that was a NIGHTMARE. they make it practically impossible to find a phone number to contact, and i still haven’t found one. if you use the chatbot to try and get help for this problem, it tells you it can’t help, and offers to get an agent to chat with you. then if you say yes to that, it prompts you to sign in, even if you are already. once you sign it it brings you right back to the beginning, where you have to talk to the chatbot, and this kept happening in what felt like an infinite loop. miraculously, somehow (i really have no idea how), i got in touch with an agent through the chat, not even by phone, who offered to simply make the booking for me, but told me he couldn’t get me the discounted rate you could get through the app, and that the reason my app might not have been working is because the booking is “so far out” (it was only 8 months out). i still have not been able to successfully book through the app.

   ZekeScarlett · 27 Sep 2026

2. 1/5No consistency

   Everytime I stay here I have a different experience. And at this point I may as well stay somewhere else that will consistency. If you are renting rooms have someone walk them and make sure all the appliances and fixtures are working. And if they are not, notify the resident and make a proper accommodation. I’m tired of booking rooms here that advertise one thing and when I get here the appliances don’t work. No one says anything. You guys have me checking into rooms and paying fees a deposits and the basic appliances don’t work. Why do I have to notify you of those things? Because no one walked the unit before I checked in. The washer and dryer was broke, the dishwasher was broke, the freezer was broke, the tv was broke. The hot tub randomly came on by itself throughout the day. Only thing that worked was the fireplace and the bathroom. The microwave was dirty. The hot tub was dirty. The reservation was for two days, I didn’t notice most until my first night was over. Why complain for one night? I just feel like the Palms is going down hill as far as service is concerned. I had $300 is deposits and resort fees for two days….for what? Nothing in the unit worked? Then I have to wait 7 days to get my refund. I just think you can offer better service. This trip was very disappointing and this will probably be my last stay at this place. So disappointed.

   Majorminorchords · 28 Jul 2026

3. 1/5Was not satisfied with my stay I left a day early

   The hotel was not clean, there were several dead bugs throughout the room. The first room they assigned to me smell so badly like smoke it was burning my eyes. The noise level from the pool and the construction going on was intolerable. I requested a room change due to the cigarette stench. They moved me across the hall to another room that was not very clean. The bedside lamp didn’t not work and the outlets were not working . The room had a bad smell not like the cigarette smoke but stale and unpleasant. There was a fight event being held there that night so when I came back from the night out there was no parking , I had to walk very far in a fairly dark parking lot. The door entering the building from the side lot was broken so anyone could have just walked in. Major safety concerns. I don’t get much sleep that night because when the fight was out there was a lot of lingering in the parking lot directly outside my window and it went on for a long time. In the morning I decided to get my things together and check out 1 day early the guy at the front desk told me because I didn’t give 24 hours notice that I won’t be refunded. I’ve stayed in Gettysburg more than 10 times per year for the last 2 years and that was the worst experience with safety concerns, uncleanliness, poor service and disregard for the issues stated . I want a refund for the second night that I didn’t stay

   frogologo · 27 Sep 2026

4. 5/5July stay

   Let me start off by saying we love the Seawitch. We've been staying here every year for the vast five years whenever we come down to Carolina beach . Normally when we get there we have no problems getting in alittle early ( I know that is never guaranteed) . So this time we did our normal got there about 130 and asked if we could . we could see the lady in there cleaning the room so they told us about an hour . Ok no problem , we went to the boardwalk . We came back about 3 ish and check in time is 4. They said no not yet it’ll probably be right about 4 before it’s ready. Ok no problem, like I said we know what check in time is. So off we go again and come back at 4 . We were still told that we could not get into our room because they were waiting on the team to finish up , change a comforter and then The manager had to approve the room. We did not get into our room till closer to 6 pm. Was I happy not at all. We were told that they had a new cleaning crew . Once we got into our room everything was was great as always . They are wonderful there. Always have been. If you need it they get it for you. There is one lady that works there I don’t know her name she has long brown hair and a gentleman with brown hair, they are great. So nice , friendly and really helpful. Let me also finish up by saying I had book through Expedia and Expedia screwed up my reservation dates in there end . The lady that called me and talked to me on the phone worked some magic and got everything corrected. The rooms are always clean and comfortable , we look forward to many more years of visiting the Seawitch.

   happy holidays to you 2 · 27 Sep 2026

5. 5/5Studio 6

   This motel is apparently in the process of being upgraded but they shouldn’t be renting some of these rooms yet! We had reserved a suite with kitchen option. The room wasn’t ready when we arrived so the check in attendant said we would be in another room. We went to that room and it was old and fairly dirty looking. We went back to front desk and said that room was unacceptable and we would wait for the suite to be cleaned and ready. About an hour passed and the very pleasant lady manager said our room was ready . After going to the room there were several surprises! It was a kitchen suite with new refrigerator, dishwasher, microwave, cooktop and sink. However there were no dishes, utensils, glasses or cookware! None! Not even plastic glasses in bathroom. We had to go back to front desk to get some plastic glasses, bottled water and ice. There were no ice venders in motel. The drink vending machine didn’t work with paper dollars so the attendant gave us quarters to be able to buy water bottles. Bed appeared to be new but the mattress was substandard and not very comfortable. What really topped it off was taking a shower the next morning. No hot water….barely lukewarm!The tub shower was old and grab handle was missing. The holes were there but apparently it had been broken and removed. Bath sink faucet was old and didn’t work well. There was a coffeemaker in the kitchen with coffee packets but no coffee mugs or paper cups! So no morning coffee!! We had reserved two nights but found a better hotel for second night and checked out of Suite 6 telling ourselves not to ever go there again!!! The staff was hospitable but they didn’t have much to work with. The cost was way over what the value was!!

   Smokey are · 27 Sep 2026

4.8 1059664 ratings · Google Play

1. 5/5

   Always easy to book through great customer service

   Kirsty Tolley · 31 Jul 2026

2. 1/5

   this was the worst app, absolutely no one besides Ai to talk to. never again, my family is from Holland, so ashamed of this company, no help and they don't care. beware of scalers, many numbers or websites to help but they have no intention of that.

   Mary Arts · 31 Jul 2026

3. 5/5

   amazing magnificent great rates deals

   Tee Tyler · 31 Jul 2026

4. 1/5

   No language settings?

   Rick Betting · 31 Jul 2026

5. 4/5

   Seems to help

   Terry Book · 31 Jul 2026

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