H Wash Mobile

• Free

Last verified 31 Jul 2026

4.2 683 ratings · App Store

1. 4/5Laundry Machines

   I’m giving a 4 star review only because the dryer has broke down a couple times while I have lived here.. the first time it was down for 3 days and the 2nd time it was down for a day. The washer cleans clothes thoroughly and the dryer dries a full load within the 56 minutes that’s allowed for the total of $4 you have to pay for each load. I like the fact that I don’t have to use quarters for the machines and that I use an app to load money for the use of the machine and the app also tells me when the washer/dryer has completed it’s cycle. Over all… good app.. decent machines… just wish they were a little bigger in size.

   Trish19215 · 31 Jul 2026

2. 1/5DO NOT USE APP - Broken machines, useless “customer service,” no response in days

   Two washers and a dryer in our building have been broken for several days now. Both washers have stagnant, standing water sitting in them — it’s starting to smell. We reported this through the app’s support/ticket system days ago and have heard NOTHING back. No confirmation, no ETA, no follow-up. Several of us tenants have called separately and gotten the same silence. The only “fix” so far was a dryer that was mistakenly left running for free — which they resolved immediately, by the way, so clearly someone IS monitoring the machines. Yet actual broken equipment that people are paying to use sits untouched. If you can shut off a free cycle within hours, you can respond to a stagnant-water complaint that’s been open for days. This app has no working escalation path, no visible ticket status, and no human accountability. Fix the ticket system, fix the machines, and actually respond to paying customers.

   UnhappyWashingtonTenant · 31 Jul 2026

3. 1/5Always Having Issues

   When I first moved into my apartment complex the machines would deduct from my card and not work. When I called I was given credits which is fine, but the machines are always having problems. I tried to start a power wash earlier today and the machine wouldn’t do it. Also when I called customer service to ask about the buttons on their machine they gave me the wrong information and all of my clothes shrunk to the point I couldn’t wear them anymore. I was NOT happy and ended up having to buy all new clothes. Customer service didn’t even bother to respond when I told them this. The app has connectivity issues and wouldn’t let me use my balance, so I had to go to the card reader at my complex to add more funds. I put in a complaint about the machines months ago.

   Lucien Valentine · 31 Jul 2026

4. 5/5Accepting Change or Nothing Changes..

   When the management of our apartments changed our washers and dryers from quarter machines, to technology with an app, I panicked• No one asked us, yet times will change with or without us, right? I had other pressing issues though! First, I had $50 in quarters saved up for the fall, what am I supposed to do with them? Two, I’m trying to keep up with my cell phone technology changing, every 18 months and now this?! My real solution was to reach out to another neighbor, who was older than me. One who had already went through this Laundry Room crisis! My intuition told me, if she’s now 75 and knows how to work that machine, I bet she’ll teach me; It Worked! My solution was having some humility and now, I can afford my laundry at home; rather than a laundromat! Only problem I ever have is when my phone cannot connect and that’s a signal issue with my phone. Learned that from my senior neighbor too!! We Thing!

   polpolkij · 31 Jul 2026

5. 2/5Won’t work with older devices

   Although the app says it is compatible with iOS 10, I cannot add payment details using iOS 13 on an old iPhone. I have the latest browser versions that will install under 13, but whichever one this app uses to authenticate payment info, it is too old to deal with third party security checks. So because I cannot afford a new phone, I will go back to using my debit card for laundry and pay the Poor Tax—I mean service fee—that I could avoid if the app worked. Nice try, I guess. Maybe consider making a web interface that can be accessed from a regular computer instead of assuming an app can work for everyone?

   ErikSF999 · 31 Jul 2026

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