getir: groceries, food&beyond

• Free

Last verified 2 Sep 2026

• Free to download

Last verified 30 Aug 2026

4.9 29668 ratings · App Store

1. 5/5Fair Wages and a Great Business Model

   I was suspicious of this 10-15 minute delivery app at first. I didn’t want to support the company if they were only able to offer their services through exploitation of the workforce. I have learned that that is not the case. They pay $15/hr^ and 100% off tips (which are strongly encouraged) go to the rider/driver. Props to Getir for getting it. The business model seemed strange for a moment as well but after looking into it and considering the tradeoff between overhead and manpower that other delivery apps utilize, their dark store strategy makes total sense. I hope this company does well and is here to stay. Getir’s dedication to creating a sustainable and fair workplace has won my support. After noticing a bunch of entitled reviews of the app, I thought it important to point out the far more important good qualities of the company. Oh yeah. the orders actually do arrive in 10-15 minutes, but I’d even be satisfied with 30 minute orders. And your first few orders around $20 plus a tip (which better be generous with free groceries!) are practically free right now with the array of promotions available on checkout. My order today arrived in 7 or 8 minutes. Pretty incredible.

   armhanson · 2 Sep 2026

2. 4/5Missing/bad products becoming usual—otherwise very handy

   My past two orders weren’t great. But the customer service workers and riders are great. The last order I was missing one item. It wasn’t a huge deal, but still annoying to not get something you paid for. I didn’t want to wait for customer service to request my money back. But I know if I would have messaged them, it would have been taken care of. The order before had a rotten/moldy piece of fruit and the bread was smashed because someone packed something heavy on top. They refunded my money for the moldy/rotten fruit. But it took time to talk through the issue, send the photo, write the feedback, etc. Good thing is that the customer service worker was friendly and competent, so points for that. One other thing is somewhat limited selection. It’s gotten much better in terms of variety of items available. There were a few times I’d needed a specific ingredient to finish a dish I was making and they didn’t have it. But I usually give feedback about wanting an item, and I usually see they end up adding it to their assortment. Other than the missing items, the app is easy-to-use and the riders are always nice and with a smile! Tip them well. Also, they have really nice deals sometimes. They totally hooked me with the gamified free products and promotions. I hope their executives realize their frontline workers are the product they sell. They are the ones that make the experience. Treat them well. Without their great CS people and consistently fast and friendly delivery people, I’d stop ordering.

   enweigel · 2 Sep 2026

3. 3/5Use to be fast and convenient

   I was a big fan of the app when it first came out, groceries in minutes, great promotions, fast agile development, helpful and friendly customer service. Discount one star from my past pleasant experience. I fear that the app and company has now past that era. Over the past months, I’ve had numerous negative experiences. Average delivery times (for groceries) have been around 30 minutes, with my order ending up in a queue 4 out of 5 times. Once an order took over 80 minutes to arrive (the estimate was 25 minutes), and customer service was absolutely unhelpful, once even hanging up on the conversation. The focus of the company feels to have shifted from offering value to customers to growth, not feeling like the friendly local startup it once used to be, disrupting status quo and creating true value. Now it feels like just any other product ordering app, you can frequently have flowers, water, food and market supplies delivered from different apps around the same time as groceries in Getir. There are, though, some times, if you are lucky and ordering at a time no one else is, when you can still get groceries in minutes. Hope to see those days come back, and faster delivery in the future.

   timurg98 · 2 Sep 2026

4. 1/5Extremely unreliable app, I’m dissapointed.

   I’ve been a loyal Getir customer for the past year. I used to love the service and speed of delivery. A few months ago, I placed an order and it never arrived so I contacted customer service and they offered me a refund or credit. Since I use the service so much, I decided to take the credit. First of all, the credit only applies to the items you order, not on any service or delivery fees which is ridiculous considering if I wanted to order that same order, I would be paying extra on top of the credit for additional fees. Second of all, ever since I received the credit, every time I attempt to place an order (no matter what time of day), I get a message that says “Due to high demand in our stores, we’re currently unable to take your order. Please try again”. I would be more understanding if this happened once in a while, but it is every single time I try to order – mind you, I also live about a 5 minute walk from one of the Getir distribution locations so there is no reason for it to be out of service area. If there are no employees working, then don’t display “delivery in 9 minutes” on my Home Screen. I’ve been very disappointed with this company and I’ve lost 54 dollars.

   Caker123 · 2 Sep 2026

5. 2/5Stole my Money

   I actually used to like this app a lot but they started messing up my orders and drivers would have to go back to the storage after even dropping off at my home. So getting a delivery was hours of waiting and uncertainty of when arrival would be. NEXT - my most recent order and the one that now has turned me off from the app is I ordered a good amount of stuff and the delivery driver kept coming to my home and then leaving cause he forgot stuff (per usual) and then once he droppped off finally it took me a couple hours but I realized a bunch of items were still missing so I contacted getir on there chat line and no one was responding I sat there for awhile and couldn’t get connected to a real person. So I figured they were closed for the night? I guess they found a agent the next day maybe and they tried to contact me but I obviously wasn’t in the live chat log anymore so by the time I was able to contact them again they said it had been 24 hours since the order was placed and I couldn’t receive money back for the items that weren’t delivered. How insane is that. I paid for grocery’s that aren’t even on my table.

   Dena_xo_pink · 2 Sep 2026

4.1 1039557 ratings · Google Play

1. 1/5

   Dominostan siparis verdikten 20 dak sonra siparis teslim edildi olarak isaretlendi ve bundan sonra 20 dk sonra siparis geldi. Kuryeye neden siparisi getirmeden siparis teslim edildi olarak isaretledin dedim Dominos Elvankent Etimesgut Ankara subesi boyle yapmami soyledi dedi. Bende kendi parama bir daha boyle gereksiz stresi yasamamak icin getir uygulamasini bir daha kullanmamak uzere siliyorum dominos pizzadan da bir daha hic bir sey satin almayacagim.

   Oğuzhan Gümüş · 31 Jul 2026

2. 1/5

   Uygulamada bug var eklediğim kuponu kullanmasam bile kayboluyor muhtemelen bilerek yapıyorlar

   kurome · 31 Jul 2026

3. 1/5

   rubbish app. looks like it's been hacked. I'm getting random notifications in Turkish

   E G · 31 Jul 2026

4. 2/5

   Kurye yok, çok pop-up var. Edit: Kurye yok diye sipariş verememiştim, üzerinden 12 saat geçti, kuponum da gitmiş.

   Cem Yiğit · 31 Jul 2026

5. 1/5

   Asla tavsiye etmem. Sorununuz olduğunda basma kalıp cevaplarla sizi başbaşa bırakıyorlar. Paranızla rezil oluyorsunuz. Bir de iade ile uğraştırıyorlar ki iyice tövbe edin diye. Kısaca rezilsin Getir. Elimden gelse bu bir yıldızı da vermem de mecbur kaldım.

   Sebnem Celiktas · 31 Jul 2026

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