Fuel Rewards® program

Shown for US

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Last verified 30 Aug 2026

Shown for US

4.7 682609 ratings · App Store

1. 5/5Shell rewards

   I have the app on my phone to pay at the pump. It doesn’t work. I was at a station in SC and did what they app says to do it didn't work, went inside and they tried it and said it doesn’t work inside, then said other customers have had trouble with it and we think it doesn’t work here but when we checked it works at exit 53 or 69. How are we supposed to know where it will work or where it wont ? I was traveling from Fl to NC. It might be ok when we are local but not traveling. I called the number on my rewards card the guy I talked to said he couldn’t help me but gave me another number to call and to select option 8. That guy said I was at a dealer help number and he had no idea and to to call the number on the card. I did that again and that guy said they had no control over where it could be used but he could tell me where to find an app that would show me the places on a map where it did work. When I said I was traveling and it was kind of hard to drive and try to find the right station especially if I needed gas now he said well you could pull over and look.

   howmanydo i have to try · 30 Aug 2026

2. 2/5Can’t login - Customers Reps are a joke

   I haven’t been able to login for weeks, after many “Forgot Password” attempts. I called the customer service number only for the lazy rep to tell me he was (get this) doing a “Forgot Password” reset. When that didn’t work, Mr. Intelligent says he’s going to do it again. Yes, this guy really thought the best way to fix a software issue is to keep doing the same thing, expecting a different result. He tried to hurry me off the phone by saying if the “reset” didn’t work, I could call back in and they could escalate the ticket. Now, common sense would say to just escalate it now after a failed attempt by the customer and a failed attempt by customer service. Luckily, I was already proving that he was insane by telling him the new “reset” was also not working. He then huffed and puffed his way into filling out an escalation ticket. It’s 24 hours later, and I get a random email saying, “We received a escalated case from our Member Support team regarding your inability to access your account. However, as of 4/9/19 it appears that you were able to successfully login. If you continue to experience trouble, please reach out to us directly for further assistance.” Wait...I’m sorry. How exactly did I get into my account with a locked out account? And how lazy do you have to be to send an email saying, “looks all good from here,” without confirming anything with the customer? Wow! Just wow!!

   Mydanni327 · 30 Aug 2026

3. 1/5Signs out everyday since last update

   Since the last update a month ago, this app now signs me out every single day. I typically only access this app once a week to add my T-Mobile Tuesday reward balance, but it’s a complete pain to even do that now. It requires me to sign in every single time I access the app. I don’t understand why these rewards can’t be applied directly thru the shell app that doesn’t sign me out every time. It’s ridiculous I have to have 2 apps from shell on my phone to get my weekly 10 cents off my gas. No other gas station would make me keep 2 apps. I can’t pay at the pump with this app, only with the shell app, so why exactly do I have to have this stupid and glitching middle man app to apply my rewards??? If I didn’t need the 10 cents a gallon discount for my weekly gas refill, this crap app would have been gone from my phone 2 years ago when shell decided they wanted to push a second app on me. It’s so stupid that it takes 2 apps for any 1 business. Combine your crap shell, most people wouldn’t want to deal with this, I know I’m not alone. And now that I have to sign into this app every week to access it, it’s further proving that shell doesn’t give a crap about their customers, they literally take joy in inconveniencing their customers with stupid and archaic process like this one. One app for one business. It’s not that hard of a concept really

   MommaLynne · 30 Aug 2026

4. 1/5Horrible Rewards Program Changes

   I’ve been a loyal Shell customer for about 8 years. The rewards program used to be so beneficial that I would drive the extra distance to find that nearest Shell station over all other competitors. But the “program” as a whole, is now basically useless unless you want to spend even more money inside the gas station buying junk food. It used to be that you would ALWAYS—no matter what—get 10¢ off for putting in your Fuel Rewards #. When I was out of grocery rewards, I would jump to my Fuel Rewards and still get a little discount on gas. And, if I happened to be out of Fuel Rewards points, I knew that buy paying full price for gas would help me restore some points and get back into the higher status tiers for rewards next time. Then it decreased sometime after COVID to 5¢. Then all of a sudden, it was only 3¢. But hey, if I was out of grocery rewards, 3¢ off was still worth it when competitors didn’t offer ANY rewards. Now, the rewards program is exclusive to non-gas-related purchases made either in store or through connecting a hundred other unrelated partner apps to the Fuel Rewards app. So I now have to patronize specific restaurants, airlines, and Shell convenience stores—making qualifying purchases in order to save a few dollars on gas??? I’m so sick of the greed in this country! Loyalty means nothing anymore.

   d.nichol · 30 Aug 2026

5. 3/5Great reward but confusing to get it working

   I give this 3 stars because it took over a month for it to work for me. At the beginning, I entered my Alt ID number on the pump screen and recognized me as a member. Then I scan my card and star pumping gas. In the end, no discount applied. I tried different ways but always entering my alt ID on the pump screen first. I finally gave it up. However, yesterday I just scanned my credit card and the screen shows a different message. It displayed that I have a discount. After filling the tank, I got the discount and it showed up on the app. The last time, I was standing at the pump for more than 10 minutes , trying different methods but the system kept displaying that my reward has been used. I haven’t even start pumping gas yet. If the linked credit card has not been charged, how does the app thinks that I used the reward? So minus 2 stars just for the frustration that I gone through. Also, some station has different price than what the app shows. One of them was 30 cents higher at the station than what the app shows. I’m not sure if this is app issue or the station did this on purpose to lure customer to their station.

   MaxRPGer · 30 Aug 2026

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