Foodi - Food Delivery

• Free

Last verified 31 Jul 2026

3.0 591 ratings · App Store

1. 3/5No option for cancellation

   Foodi in general is a great app. I used to use this app all the time because of its discount coupons and etc,the service over all is great but there is one flaw which is,there no cancellation button for orders.I once accidentally put the wrong address and immediately wanted to cancel it,but there wasn’t any cancellation button. Therefore I had to contact the delivery man,the help center,the management team just to cancel a single order which was really frustrating I hope the management team of Foodi takes this matter into consideration and installs a cancellation button.

   _bidjoqp.o10 · 31 Jul 2026

2. 2/5Unreliable, and frustrating

   The app is a mess. Yes, there are lucrative discounts occasionally, but they overcharge for delivery, which basically cancels out the savings. The delivery service is even worse — orders sometimes arrive more than an hour late, and customers are left wondering whether their order has been cancelled because the support system is usually down. The estimated delivery time is completely unreliable and keeps changing without proper updates or notifications. Customers are left waiting endlessly for calls from the delivery agent. They even disabled my cash-on-delivery option because they couldn’t reach me for five minutes. I had already been waiting over an hour for the order and finally stepped away from my phone briefly. That was the exact moment they called, cancelled my order, and disabled COD — even though their own app showed the delivery was still nearly an hour away. The occasional discounts are the app’s only saving grace. Otherwise, the service is genuinely poor.

   Yena2345 · 31 Jul 2026

3. 2/5No way of turning back??!!

   I like FOODI because of their offers, even though there interface is very chaotic with offers and buttons jumping out at you making the whole use confusing, I still came back for the offers. However, the overall experience is not as smooth and I find myself stuck and lost within the app sometimes. BUT BIGGEST FLAW IS THE WAY OF NO CANCELLATIONS OF AN ORDER!! I ordered a meal once at the wrong address and after realizing immediately I wanted to cancel my order. To my surprise I find there is NO CANCEL BUTTONS OR OPTIONS. After going to their help page I was found that I HAVE TI CONTACT HELP CENTRE AND ASK THEM TO CANCEL MY ORDER. Obviously this process was far from being smooth and convenient and I found myself being on hold for a long time as I saw my order being prepared for the wrong location. The help centre people were punctual and politely solved my mistake when they got ahold of me so good service from them. BUT FOODI MISSED OUT ON A VERY IMPORTANT AND MANDATORY FEATURE IN THEIR APP AND I HOPE THEY FIX IT.

   itrtaf · 31 Jul 2026

4. 1/5Garbage customer complaint policies

   So they mess up my very first order (sure that’s a mistake from the side of the restaurant) but their response was regarding whether I consumed my wrong order or not because I did not then apparently they’d make me wait another 30-40 minutes to “exchange” it for the right order. And since I did consume it (because it was my lunch and dinner and I was hungry) they wanted to give me a 50 taka voucher for a 425 taka order they messed up. For reference I ordered beef cheese blast and they gave me chicken (it was written on the receipt too btw so the rider could have checked it). I took a bite and then understood that it was chicken. So all I want to know is, what would anyone have done with that chicken burger I took a bite of? Why couldn’t they send me the right order again or even asked if I wanted that or even reimbursed me for that specific item at least? What would my chicken burger have given them?

   Truthsayer10 · 31 Jul 2026

5. 2/5Great Service, But Needs Some Key Improvements

   I’ve recently placed around 10-15 orders through the Foodie app and overall, the experience has been positive. The app offers a wide variety of food options, and the delivery service has been consistently good. However, there are a few areas where improvements could enhance the user experience: 1. Delivery Timer: It would be beneficial to have a delivery timer displayed within the app. This feature would allow users to have a better estimate of when their order will arrive, improving the overall convenience. 2. Rider’s Location Tracking: Adding a feature to track the rider’s location in real-time would greatly enhance the transparency and reliability of the delivery process. Knowing exactly where the rider is can help manage expectations and reduce any anxiety about the delivery status. Overall, the Foodie app is great, but incorporating these improvements would make it even better.

   rafi_saz · 31 Jul 2026

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