FashionPass

• Free

Last verified 5 Aug 2026

3.1 77 ratings · App Store

1. 2/5Used to be better, very poor app

   I’ve been a subscriber for about a year and a half and have been thinking about trying a different service. I don’t like the new plan breakdown with two orders per month as it can be difficult to schedule your orders if you have an event that is near your month reset (which aligns with the date you first purchased). I have also received clothing that is quite worn out and I dislike that they do not offer size exchanges. The most frustrating aspect however is the awful glitchy website and app. At least once a week I cannot get into the app because it logs me out or else it says my password is wrong then all of a sudden it will work. I have contacted customer service about it but it’s always resolved before they get back with me but it’s very frustrating. In addition, I cannot “heart” or bookmark items for the past week which makes it hard to find things for a future order. Lastly, every time I have reached out to customer service regarding something when they get back to me they are very nice but always just like “sorry.”

   mapalmtree · 5 Aug 2026

2. 4/5Love!! but Needs Improvement

   I loveee FP, I’ve always had wonderful experiences with customer service and I feel the price is very fair for what you get. Shipping is always VERY fast and returns are super easy. Very rarely am I sent a clothing item that seems over worn, in fact I am often sent brand new stuff with tags still on. I do miss the old model of being able to do monthly unlimited rentals, but still get a good use out of the 2 monthly rentals. I feel as though they can improve in the following ways: -FP has a much much smaller overall selection when compared to other clothing rental companies. Because of this, you guys seriously need to increase the inventory of the selection you already have. Everything is always rented out, and there is no option to receive a notification when a clothing item/accessory is finally available after being completely rented out for extended periods of time. -Please bring back the option to purchase 1-2 additional items during rentals. Since doing away with this, I’ve had several experiences where I order clothes for a certain event and the size is wrong or it just doesn’t work. It’s a complete waste to use a rental on a clothing item you don’t end up using, and it makes total sense to allow users to pay the extra cost to rent an additional item in order to make their rental worth while. If keeping inventory in stock is the problem - again - you guys need to keep larger quantities in inventory. -Please consider implementing a “notify me when this becomes available” option. I’m not sure what the reason is for not already having this available as a feature. There are more than several clothing items and accessories I’ve been waiting to rent out for 5+ months. I understand you guys receive returns on a daily basis and stuff is always coming back into stock. That’s great. I don’t watch the app all day waiting for something to come back in stock in my size.

   mynameisBluelikethecolor · 5 Aug 2026

3. 1/5Deceitful Billing

   DO NOT JOIN THIS SERVICE UNLESS YOU WANT RANDOM CHARGES. I tried FashionPass and quickly decided it wasn’t for me (lack of sizes, nothing was ever in stock, etc), so I cancelled my subscription and followed the cancellation policy instructions. Despite this, I was still charged for the next month. When I reached out, they said “omg this has never happened before our bad” and said they’d refund me, but as of now the refund still hasn’t gone through. Then, after my subscription was cancelled, I was charged for three items I returned, totaling almost $500. This was insane considering the clothing hadn’t even been delivered to their warehouse at the time of the charge. Now, I’m emailing customer service (since there’s no phone number) trying to get back the money they “accidentally” charged me. They took $600 out of my account unauthorized and now I am just waiting for a refund. As of now, I still haven’t received any communication back regarding the almost $500 charge for the returned items. This situation has been incredibly frustrating and time-consuming. Try Nuuly or any other site unless you want $600 missing from your account.

   Jordancoh · 5 Aug 2026

4. 1/5Changed subscription model!!

   I have had fashion pass for more than nine months now and two months ago they changed their subscription model. The change is awful and I do not recommend getting a membership!!! You only get a 5 items at a time and two orders per month for $125. Before the subscription change it was 4 items a order and unlimited orders per month for $115. I am not fan because if most items do not fit then you are stuck with them. Which happens most of the time!! Prior to the change I was able to send orders back and get a correct size however now you cannot because it would waste one of your two orders for the month. Overall I do not recommend getting fashion pass and I am currently ending my membership which is so sad because I use to love it so much. There are other cons as well like limited sizes, limited clothing options, and not enough new arrivals. Prior to the subscription change it was easier to deal with because you could send orders back and order again right away. However with only two orders a month it is not worth it AT ALL and A WASTE OF MONEY!!!!

   Sofiaalexaa · 5 Aug 2026

5. 1/5Too good to be true

   I have had nothing but problems with this service. When I got my first order I received nothing that I ordered, it was a bunch of random items I didn’t order. The reply “omg this never happens” they promised they would return that order back so I would still have my two orders for the month. It’s been 1 month and that issue hasn’t been resolved. On my most recent order I selected expedited shipping and added an extra item to my cart. Instead of being charged once I was charged 6 times. There is no phone service. Everything is done via email— which is not efficient. Something else that is frustrating is a lot of the items are always unavailable— they don’t seem to be properly stocked to adequately supply the needs for amount of people using the platform. Some of the more popular items that I have rented seem to be very worn out as well which also backs this theory up. Additionally app and the website constantly glitch and freeze. I did this as a discounted 2 month trial. I will not be keeping the membership and will be cancelling.

   LiveinL0vex3 · 5 Aug 2026

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