EVgo - Find a Fast EV Charger

• Free

Last verified 30 Aug 2026

4.7 29704 ratings · App Store

1. 1/5Charger has never once worked

   I’ve used a public EVGo charger perhaps 5 times in the last few years. It has not worked even once. It usually hangs at the screen where it says syncing with the charger. I’ve had to call them, wait a few minutes, and on a few occasions, they’ve managed to manually turn it on. The only reason I’m even trying to use their charger is that I got $100 in charging credits when I bought my Nissan leaf. What a brilliant and deceitful move on their part! The standard charger is not compatible with a Nissan leaf! And when I use the fast charger, it docks me around $20 for an additional 120 miles of range. I could've got thrice the range filling gas in a Hummer. And what’s more, one time I was not able to pull out the charger after it finished charging because the lock was stuck and spent half an hour on the phone again with them. As far as the app goes, as they say, you can’t put lipstick on a pig. But somehow they’ve managed to make the whole experience even worse! You cannot stop charging using the app. You have to go to the charging station, find the stop button (which in itself should win you an award) and hit that well hidden button before pulling out the charger. Which means that anyone can unplug you! I do feel bad for the app developers because of how bad the underlying charging system is. So I’ll try to say one thing nice. The fonts and colors and the look and the feel of the app is fairly decent.

   paloalto2013 · 30 Aug 2026

2. 1/5Horrible company

   I have had this app, and their rewards program, for 11 days. One day after I bought an electric car. It seemed nice at first, but then…. Apparently, my new account, that I just got, is connected to someone else’s VIN and when they charge their car, I get a charge on my credit card that is attached to my account. I had to suspend my account, and block my credit card. I was told that when I need to charge my car, I can call up and un suspend my account so I can charge my car while continuing to earn rewards, since I did pay for the rewards membership. It was a hassle, but it did work, one time. The second time I tried, the customer service rep, Chase, said I could not do that. I was told to use a different form of payment or close my account and open a new one. Since my account was still under investigation and I was not told to do that from the rep I was emailing to fix the issues, I was waiting for them to tell me how to proceed. In the meantime, following their direction on how to avoid yet another erroneous charge to my credit card. There had been 3 already. Needless to say, I ended up using a different payment, not getting the rewards, after spending 20 minutes on the phone, not charging my car!!! The app might be decent but the company and customer service is horrible!!

   AJISTHEBESTMALEMODELTHERERLOL · 30 Aug 2026

3. 1/5Customer support fell asleep and they stole my money

   I've only charged my car twice—once on Thursday and right now, as I’m writing this review. However, there are two charging transactions on my account from Friday and Saturday that I didn’t authorize. I called customer service to report the issue and they said there would submit a ticket for it to be investigated further. After reading the email they essentially told me there was nothing they could do and said it was my responsibility to remove any cars from my account that I no longer own. The problem is, I only have one car, and I didn’t charge it three days in a row. After receiving that email response, I called again. After explaining the situation to the representative, they put me on hold, and I started to hear snoring—they had fallen asleep on the phone. I tried to wake them, but eventually hung up and called back. The next person I spoke with said they would escalate the issue further. This entire experience has been ridiculous. After reading other reviews, it seems that unauthorized charges and poor customer service are common with this company. I’m only using them because Honda provided me with $750 in credits when I leased my car, but given these issues, I’m seriously reconsidering whether I want to continue using their services and if I want to file class action lawsuit.

   LinaAngel. · 30 Aug 2026

4. 1/5Horrible horrible company and customer service

   I just recently got an electric car so I’m new to the chargers. As much as I can help it I avoid EVgo at all costs and only use electrify America or just charge at my house. I was running dangerously low on battery and drove to an EVgo charger that ended up not working. I tried twice on the original charger and then twice on another charger at the same station and neither worked. I then had to drive farther across town to another EVgo charging station and of course the first two chargers I tried didn’t work. I then called and after 20 min, a customer service rep was able to get the then FIFTH charger of the day that I tried to actually work. I asked if there was any way they could give me a credit for all of the time it took for me to finally get a charge and she sent my request to customer service. They emailed me and denied any request stating that I had a successful charge and completely ignored what I told them. I also realized then that my card was charged $4 for each of the original two charges that I tried. My card was accepted and then immediately stopped the charging so I never got energy to my car and shouldn’t have charges on my card. Still have never received a refund for those. If you have the option to use electrify America over this company I highly recommend to. EVgo chargers always glitch out and the customer service is useless.

   Meggg125 · 30 Aug 2026

5. 1/5Rethink of EV

   I just purchased my zdx Acura EV. Let me tell you if your looking for a sign of your not to sure to switch to EV this is your sign. DONT DO IT! I think EV cars could be better in the future once these stations are established more throughout cities and towns. I think EVGO and Electrify America needs better customer service. All employees don’t put attention towards their customers needs first. Everytime a station is down I have to call to let them know it’s down so they can fix it soon but it takes MONTHS for them to fix their stations. I am so happy I’m doing a lease with me car and can’t wait to go back to GAS!! I’m excited as soon as I leave the EV life. Also owners of EV are completely rude they like to steal spots when you’re waiting in line for a station. I just think I started too early for EV because DEFINITELY these charging stations need more regulations. All I gotta say is I hope whoever reads this hopefully changes your mind in getting an electric car. I’m saving you time and money for sure. PS the government only gives you a certain amount of money for your electricity once a year and I think it’s not enough plus if you pay out of pocket your still spending the same amount of money as an electric car. Lithium batteries are more harmful to the environment than gas just because once the car is no longer working they dump the lithium batteries in the ocean or somewhere in water and that’s horrible for us and the animals. Anyways god bless whoever reads this!

   Yonofue777 · 30 Aug 2026

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