Eurostar: Train travel & Hotel
A travel companion for European train journeys
by Eurostar International Ltd.
iPhone · iPad · Android
Quick verdict
- What it is
- The Eurostar app allows users to book train tickets, manage their trips, and access exclusive benefits. It is available in multiple languages and provides a simple and stress-free travel experience.
- Best for
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- someone who travels by train in Europe
- someone who wants to book train tickets and hotel packages
- At a glance
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- Free to download
Categories and search queries
Official categories
- Travel
- Travel & Local
AppCorpus categories
Key functions
| Function | Availability | Access | Scope | Evidence |
|---|---|---|---|---|
| Apple Wallet | Yes | Unknown | App Store | Store published |
| Free app | Yes | Free | — | Store published |
| Wallet pass | Yes | Unknown | — |
From listing
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Screens
10 store screenshots
8 store screenshots
Pricing & paywalls
- Free
- Free to download
Ratings & reviews
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5/5Exceptional Way to Travel! Thank You Ms. CoCo (at the Premier
Without a doubt, Ms. CoCo was absolutely marvelous! She greeted us with warmth, and a friendly yet professional demeanor that made us immediately feel welcomed and valued. She escorted us into the lounge and showed us around; including guiding us to our platform later on when it was time to embark. She and the other hostesses were top notch and went above and beyond for us and all passengers. Getting access to the Eurostar Premier Lounge at the St Pancras Train Station whilst awaiting our train was splendid! It was not crowded, had plenty of comfortable seating choices both upstairs and down, and had plenty of snacks and alcoholic beverages. We enjoyed the plethora of choices of magazines that we were encouraged to take on board the train with us; which we did. 10/10 stars; especially for CoCo!
Ttehranie · 28 Aug 2026
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5/5Upgrade from Brussels to London
The amount I paid for the premium service was not worth it. First, in the lounge the bowls that were there for snacks were completely emptied and they failed to fill them up before our departure. Then once on the train the item I requested for my meal was no longer available . they stated they were out of it and offered some terrible chicken hash instead. This is what I got for my upgrade. I feel I deserve a refund! Never use premium service …. They are no better than!
Nicknusa · 28 Aug 2026
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1/5Force changes date of booking and cannot enter birthdate
Eurostar’s app and site (mobile and desktop, tried multiple browsers) change the date of the train I’m booking at the final stage of checkout. Glad I caught the change because the ticket would have been non-changeable. That aside, I’m unable to book on any device/channel because the birthdate fields do not hold my selections. I’m not sure how to explain this clearly without the visual but when I select a number in all three drop downs, they all start flashing spastically causing 1. The wrong birthday to be recorded and 2. Inability to move to the payment page (error message about required fields). This has been going on for a week so I’m guessing since it hasn’t been fixed yet it must not be a widespread issue. Otherwise, I’m not sure how any customers are managing to book trains. Feels like a priority 1 issue to me since it’s a complete blocker to booking a ticket. Please help! Thanks
CarDils · 28 Aug 2026
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1/5No regard for customer service
7:08 train out of Amsterdam canceled. No one from Eurostar was available either at the station or via phone. Finally got a hold of Eurostar via phone when I was on 8:08 train and the person I talked to really didn't care that there are now two trainloads of customers trying to fit on one train. Also, no regard for those of us trying to make connecting trains as the response was, 'oh if you miss your train, just get on the next one'. Understand that there was an accident and major disruption throughout the system, but it behooves Eurostar in that situation to have all team members working to help customers who will be affected. There was no one at the Amsterdam station to help customers until 8:00 and they were woefully understaffed to meet the demands of the paying customer. Very disappointed in Eurostar and its crisis management and customer service.
ojibray · 28 Aug 2026
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2/5Language settings are bizarre
The app is fine but it’s weird that it won’t let you choose languages other than those associated with the country you’re in. E.g. if you set your home location to the Netherlands, it doesn’t give you the option for any language other than Dutch. The help section is pretty useless too since it just sends you to a website which then reroutes you infinitely. But booking tickets is relatively painless. Just don’t try to do anything else. In response to the claim that the developers have provided: Yes, you do allow me to change the language. But you don’t let me change it to a language other than that of the selected country. E.g. if I change location to the Netherlands, I can’t pick English as my language. If I want pricing in Euros, I have to go with Belgian/English, which is just odd for an international travel app.
MohsinTS · 28 Aug 2026
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3/5
This app has not improved at all over the years. By now, I would have expected functionality and reliability at least to the level of some major airline. But no, it cannot be trusted to keep my details to hand when traveling, and moreover, without any quick logon option, it is no better than a web browser or even printed tickets.
Mark Powell · 31 Jul 2026
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5/5
Excellent
Din Neo · 31 Jul 2026
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5/5
it's good
James · 31 Jul 2026
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5/5
great app. super easy to use
Tim · 31 Jul 2026
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1/5
Impossible to book with VISA & Mastercard since the last update. The app has now become useless, since the only way to buy a ticket with a debit card is through the website
Edoardo Prioglio · 31 Jul 2026
Privacy & accessibility
Privacy
- Data Not Linked to You — Analytics — Diagnostics — Crash Data Developer declared
- Data Not Linked to You — Analytics — Identifiers — User ID Developer declared
- Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
- Data Not Linked to You — App Functionality — Identifiers — User ID Developer declared
- Data Not Linked to You — App Functionality — Usage Data — Product Interaction Developer declared
- Data Not Linked to You — Product Personalization — Identifiers — User ID Developer declared
- Data Not Linked to You — Diagnostics Developer declared
- Data Not Linked to You — Identifiers Developer declared
- Data Not Linked to You — Usage Data Developer declared
- Data Used to Track You — Identifiers — User ID Developer declared
- Data Used to Track You — Identifiers Developer declared
Accessibility
No accessibility labels collected yet.
Privacy
- Data collected — App functionality, Personalization, Account management — Personal info — Address Developer declared
- Data collected — App functionality, Personalization, Account management — Personal info — Email address Developer declared
- Data collected — App functionality, Personalization, Account management — Personal info — Name Developer declared
- Data collected — App functionality, Personalization, Account management — Personal info — Other info Developer declared
- Data collected — App functionality, Personalization, Account management — Personal info — Phone number Developer declared
- Data collected — Personalization — Financial info — Purchase history Developer declared
- Data shared — Analytics — App activity — App interactions Developer declared
- Data shared — Analytics — App info and performance — Crash logs Developer declared
- Data shared — Analytics — Device or other IDs Developer declared
- Security practices — Your data is transferred over a secure connection — Data is encrypted in transit Developer declared
- Security practices — The developer provides a way for you to request that your data be deleted — You can request that data be deleted Developer declared
Accessibility
No accessibility labels collected yet.
Versions
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15.0.1241
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1242
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1243
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1245
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1246
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1247
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1248
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1249
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1250
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1252
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1253
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1254
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1255
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1257
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1258
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1259
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1260
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1261
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1262
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1263
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1264
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1265
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1266
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1267
· 14 Jul 2026
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1268
· 21 Jul 2026
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1269
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1271
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1272
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
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15.0.1273
· 25 Aug 2026
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
- 15.0.1268 · 27 Jul 2026
- 15.0.1272 · 24 Aug 2026
Alternatives
- TfL Go: Plan, Pay, Travel — Same category + similar ratings
- SNCF Connect: Trains & routes — Same category + similar ratings
Availability by market
- US
- GB
- DE
- ES
Data quality & evidence
- Page completeness
- Independent summary published
- Last verified
- 30 Aug 2026
- Sources
- App Store, Google Play