ECI MobileTech

Name: ECI MobileTech
Rating: 3.9 (77 reviews)
Author: ECi Software Solutions

by ECi Software Solutions

iPhone · iPad

Active Last checked 7 Aug 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Business
Productivity

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

App Store

21 store screenshots

Pricing & paywalls

App Store

Shown for US

Free

Last verified 7 Aug 2026

Ratings & reviews

App Store

Shown for US

3.9 77 ratings · App Store

4/5Still needs a few updates
Technician needs to be able to edit the equipment. Sometimes we don’t always know the correct equipment and need to be able to change it when on site. Right now, our office manager has to change it after I close the call which is just more work. Had numerous issues with putting in meters and it will tell me the threshold is to low or to high, but then I will put 1 above what it says and it won’t take it. I’ve had to go up by 40K just to take the meter. Again, Manager has to go in and change it after the fact. Why does it want me to share my location 24/7? While using the app should be sufficient enough. No one needs to know where I am at night and on the weekends! It stays off on my end completely, but app asks me to change it every log in. Other than these few things, the app absolutely makes it easier to get a call done. Much more efficient. Keep with the updates and fixes and This will be a top tier app! Thanks, Kyocera Field Engineer! 😂

JB-SDJ · 7 Aug 2026
4/5Has Improved Our Business Operations
ECI MobileTech has streamlined my daily tasks tremendously. The user interface is intuitive, making it easy to navigate through various features to manage my projects. The real-time updates have boosted my team’s cọmmunication, and I love how I can track everything on the go. Highly recọmmended for any business professional!

Perrin Irizarry · 7 Aug 2026
2/5Sometimes it works sometimes not so much :(
The app works as it should at times. The notifications will work then all of a sudden will stop working. Multiple techs start having this problem At the same time on different mobile platforms. We will uninstall and reinstall with no resolution. It’s frustrating when you work in a busy environment and you depend on the notifications. We tried the texting feature in the software but we have never been able to get that to work. We pay a lot of money for this to work SOMETIMES. We need at least 98%

Murchisonj · 7 Aug 2026
5/5Solid Business Tool
ECI MobileTech has been a solid addition to my business toolkit. The features are well organized, and accessing data is seamless. I particularly enjoy the reporting functions, which make it easy to analyze performance. I recọmmend giving it a try if you're looking for a cọmprehensive business management app.

Frantz Kip · 7 Aug 2026
5/5Simplifies Cọmplex Tasks
What I appreciate most about ECI MobileTech is its ability to simplify cọmplex business operations. Whether it's client management or project tracking, everything is just a click away. The design is user-friendly, and I’ve noticed a significant increase in productivity since I started using it. Highly effective!

RiosRamoss · 7 Aug 2026

Privacy & accessibility

App Store

Privacy

Data Not Linked to You — Analytics — Diagnostics — Crash Data Developer declared
Data Not Linked to You — App Functionality — Location — Precise Location Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — Location Developer declared

Accessibility

No accessibility labels collected yet.

Versions

App Store

2024.04.0
- Add support for Serviceable Items. - Bug fixes and enhancements.
2024.04.1
GPS accuracy fix.
2024.07.1
- Backwards Compatibility - You can now use the app even if you aren't on the latest update! - Improved GPS Performance - Security Enhancements - Other Miscellaneous Bug Fixes
2024.08.1
- Made activity codes searchable. - Added offline support for completing service calls as an Assistant. - Bug fixes and enhancements.
2024.10.1
· Enforce meter validation when a meter is entered that exceeds the threshold defined in e-automate. · Display problem description and bill code on the Service Calls list when the display mode in Filter Service Calls is set to detailed. · Bug Fixes.
2024.10.2
-Unsynced Complete actions will remain in the Unsynced Data queue if the app is prematurely closed.
2024.11.1
· Technicians who have permission may now exchange non-metered serialized equipment. · Technicians can now add remarks when using the ‘Request Parts’ feature. · Bug Fixes and Enhancements.
2025.10.1
- The correct price now appears when adding a part to a call. Previously, only the default price was shown. - Bug fixes
2025.1.1
- Search equipment history by customer location. - Search service call history by customer location. - Bug Fixes.
2025.12.1
- Technicians can now provide additional feedback on AI Assist results. - Bug fixes
2025.2.1
- Customers with both Printanista & MobileTech can now view Printanista’s device information in the Service Call Details and Equipment History pages of MobileTech. - Bug Fixes
2025.5.1
- Added infinite scrolling on groups calls page. - Performance Improvements - Bug Fixes
2025.7.1
- Performance and security improvements - Bug fixes
2025.9.1
- Introducing AI Assist! Quickly obtain troubleshooting steps specifically related to your service call. - Equipment number is now displayed on the Service Calls page when the detailed filter is set - The filters on the Service Calls and Group Calls page will persist after logging out - Bug fixes, security and performance improvements
2025.9.2
- Technicians can now share feedback on the quality of AI Assist.
2026.1.1
-We’re preparing to roll out a new authentication feature that will support Multi-Factor Authentication and Single Sign-On. While this feature is not yet available, the authentication page is being updated in preparation. Users should continue to log in using username and password for now. Stay tuned for updates! -Warehouse Description has been added to the Search Warehouses results. -Default item price will be displayed when searching warehouses for parts. Customer level pricing will still be reflected when adding a part to a call. -Long press will now copy parts details on the Parts page and notes on the Notes page. -Service Managers can edit dealer logos and details on the PDF Summary -The Completed page has been expanded to display additional completed service calls. -Bug fixes
2026.2.1
- When the permission is enabled, technicians can edit the Problem Description. - View and update remarks and meters prior to dispatch. - Edit the quantity of parts previously added to a call.
2026.3.1
- Automatically send the PDF summary to designated email recipients. - When the permission is enabled, technicians must collect a customer signature prior to completing a service call.
2026.5.1
- Technicians can now enter miscellaneous fees. - Field Managers can now reassign service calls. - Delivery Method, Date Needed & Notes are now options when placing a call on hold for parts. - Service Managers can now chat directly with technicians through the newly enhanced Dispatch Portal! - General bug fixes and performance improvements
2026.7.1 · 16 Jul 2026
-Technicians can now search for serviceable items in Equipment History -If the Allow Call Type Edit permission is set, the call type options are now filtered when creating a new call. -General bug fixes and stability enhancements
23.11.0
- Unschedule a call - View and edit item notes when incompleting a call for a needed part - Edit odometer on the Call Summary page - Two characters are required when doing a search - New pagination on equipment and customer searches - Improvements to offline mode - Bug fixes
23.7.1
- Bug Fix: Assistant technician receiving multiple push notifications. - Bug Fix: Time card activities persisting in an ongoing state. - Bug Fix: Call details page occasionally reflecting incorrect times. - Additional time zone fixes.
23.9.0
- Prompt to arrive when within 500 feet of a service call’s location (152.5 meters) - Prompt to complete when leaving a service call’s location - Bug fixes
24.1.0
- Allow Assist to Re-Dispatch to call after departed to call - On Hold provide further validation - Add travel mileage for custom activities - Travel mileage for return travel - Update last odometer when edit an activity - Odometer Report - License Account label - Allow edit functionality to lunch/break activities - Allow delete functionality to activities - Bug fixes
24.2.0
-Work Order Primary and Line Item Notes are included in the Allow Service Call Notes permission. -3-month, 6-month, and 12-month meter reading averages are now displayed. -The number of digits permitted in a meter reading is now validated. -Last Meter Value, Last Meter Date, and Source are displayed on the meter reading entry window. -The system now further distinguishes non-required meter readings from required meter readings. -Modifications have been been made to how the system calculates the displayed Last Odometer. -Bug fixes.

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Availability by market

No LIVE observation for GB yet.

Data quality & evidence

Page completeness: Live store listing
Last verified: 7 Aug 2026
Sources: App Store

Independent summary has not been published yet.

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  "ratings": [
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      "store": "apple",
      "average": 3.9,
      "count": 77,
      "market": "gb",
      "observed_at": "2026-08-07",
      "reviews": [
        {
          "rating": 4,
          "title": "Still needs a few updates",
          "body": "Technician needs to be able to edit the equipment. Sometimes we don’t always know the correct equipment and need to be able to change it when on site. Right now, our office manager has to change it after I close the call which is just more work. Had numerous issues with putting in meters and it will tell me the threshold is to low or to high, but then I will put 1 above what it says and it won’t take it. I’ve had to go up by 40K just to take the meter. Again, Manager has to go in and change it after the fact. Why does it want me to share my location 24/7? While using the app should be sufficient enough. No one needs to know where I am at night and on the weekends! It stays off on my end completely, but app asks me to change it every log in. Other than these few things, the app absolutely makes it easier to get a call done. Much more efficient. Keep with the updates and fixes and This will be a top tier app! Thanks, Kyocera Field Engineer! 😂",
          "author": "JB-SDJ",
          "date": "7 Aug 2026"
        },
        {
          "rating": 4,
          "title": "Has Improved Our Business Operations",
          "body": "ECI MobileTech has streamlined my daily tasks tremendously. The user interface is intuitive, making it easy to navigate through various features to manage my projects. The real-time updates have boosted my team’s cọmmunication, and I love how I can track everything on the go. Highly recọmmended for any business professional!",
          "author": "Perrin Irizarry",
          "date": "7 Aug 2026"
        },
        {
          "rating": 2,
          "title": "Sometimes it works sometimes not so much :(",
          "body": "The app works as it should at times. The notifications will work then all of a sudden will stop working. Multiple techs start having this problem At the same time on different mobile platforms. We will uninstall and reinstall with no resolution. It’s frustrating when you work in a busy environment and you depend on the notifications. We tried the texting feature in the software but we have never been able to get that to work. We pay a lot of money for this to work SOMETIMES. We need at least 98%",
          "author": "Murchisonj",
          "date": "7 Aug 2026"
        },
        {
          "rating": 5,
          "title": "Solid Business Tool",
          "body": "ECI MobileTech has been a solid addition to my business toolkit. The features are well organized, and accessing data is seamless. I particularly enjoy the reporting functions, which make it easy to analyze performance. I recọmmend giving it a try if you're looking for a cọmprehensive business management app.",
          "author": "Frantz Kip",
          "date": "7 Aug 2026"
        },
        {
          "rating": 5,
          "title": "Simplifies Cọmplex Tasks",
          "body": "What I appreciate most about ECI MobileTech is its ability to simplify cọmplex business operations. Whether it's client management or project tracking, everything is just a click away. The design is user-friendly, and I’ve noticed a significant increase in productivity since I started using it. Highly effective!",
          "author": "RiosRamoss",
          "date": "7 Aug 2026"
        }
      ]
    }
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          "source": "Developer declared"
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      "version": "2024.04.0",
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      "version": "2024.04.1",
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      "notes": "- Backwards Compatibility - You can now use the app even if you aren't on the latest update! - Improved GPS Performance - Security Enhancements - Other Miscellaneous Bug Fixes"
    },
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      "store": "apple",
      "version": "2024.08.1",
      "released_at": null,
      "notes": "- Made activity codes searchable. - Added offline support for completing service calls as an Assistant. - Bug fixes and enhancements."
    },
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      "store": "apple",
      "version": "2024.10.1",
      "released_at": null,
      "notes": "· Enforce meter validation when a meter is entered that exceeds the threshold defined in e-automate. · Display problem description and bill code on the Service Calls list when the display mode in Filter Service Calls is set to detailed. · Bug Fixes."
    },
    {
      "store": "apple",
      "version": "2024.10.2",
      "released_at": null,
      "notes": "-Unsynced Complete actions will remain in the Unsynced Data queue if the app is prematurely closed."
    },
    {
      "store": "apple",
      "version": "2024.11.1",
      "released_at": null,
      "notes": "· Technicians who have permission may now exchange non-metered serialized equipment. · Technicians can now add remarks when using the ‘Request Parts’ feature. · Bug Fixes and Enhancements."
    },
    {
      "store": "apple",
      "version": "2025.10.1",
      "released_at": null,
      "notes": "- The correct price now appears when adding a part to a call. Previously, only the default price was shown. - Bug fixes"
    },
    {
      "store": "apple",
      "version": "2025.1.1",
      "released_at": null,
      "notes": "- Search equipment history by customer location. - Search service call history by customer location. - Bug Fixes."
    },
    {
      "store": "apple",
      "version": "2025.12.1",
      "released_at": null,
      "notes": "- Technicians can now provide additional feedback on AI Assist results. - Bug fixes"
    },
    {
      "store": "apple",
      "version": "2025.2.1",
      "released_at": null,
      "notes": "- Customers with both Printanista & MobileTech can now view Printanista’s device information in the Service Call Details and Equipment History pages of MobileTech. - Bug Fixes"
    },
    {
      "store": "apple",
      "version": "2025.5.1",
      "released_at": null,
      "notes": "- Added infinite scrolling on groups calls page. - Performance Improvements - Bug Fixes"
    },
    {
      "store": "apple",
      "version": "2025.7.1",
      "released_at": null,
      "notes": "- Performance and security improvements - Bug fixes"
    },
    {
      "store": "apple",
      "version": "2025.9.1",
      "released_at": null,
      "notes": "- Introducing AI Assist! Quickly obtain troubleshooting steps specifically related to your service call. - Equipment number is now displayed on the Service Calls page when the detailed filter is set - The filters on the Service Calls and Group Calls page will persist after logging out - Bug fixes, security and performance improvements"
    },
    {
      "store": "apple",
      "version": "2025.9.2",
      "released_at": null,
      "notes": "- Technicians can now share feedback on the quality of AI Assist."
    },
    {
      "store": "apple",
      "version": "2026.1.1",
      "released_at": null,
      "notes": "-We’re preparing to roll out a new authentication feature that will support Multi-Factor Authentication and Single Sign-On. While this feature is not yet available, the authentication page is being updated in preparation. Users should continue to log in using username and password for now. Stay tuned for updates! -Warehouse Description has been added to the Search Warehouses results. -Default item price will be displayed when searching warehouses for parts. Customer level pricing will still be reflected when adding a part to a call. -Long press will now copy parts details on the Parts page and notes on the Notes page. -Service Managers can edit dealer logos and details on the PDF Summary -The Completed page has been expanded to display additional completed service calls. -Bug fixes"
    },
    {
      "store": "apple",
      "version": "2026.2.1",
      "released_at": null,
      "notes": "- When the permission is enabled, technicians can edit the Problem Description. - View and update remarks and meters prior to dispatch. - Edit the quantity of parts previously added to a call."
    },
    {
      "store": "apple",
      "version": "2026.3.1",
      "released_at": null,
      "notes": "- Automatically send the PDF summary to designated email recipients. - When the permission is enabled, technicians must collect a customer signature prior to completing a service call."
    },
    {
      "store": "apple",
      "version": "2026.5.1",
      "released_at": null,
      "notes": "- Technicians can now enter miscellaneous fees. - Field Managers can now reassign service calls. - Delivery Method, Date Needed & Notes are now options when placing a call on hold for parts. - Service Managers can now chat directly with technicians through the newly enhanced Dispatch Portal! - General bug fixes and performance improvements"
    },
    {
      "store": "apple",
      "version": "2026.7.1",
      "released_at": "2026-07-16",
      "notes": "-Technicians can now search for serviceable items in Equipment History -If the Allow Call Type Edit permission is set, the call type options are now filtered when creating a new call. -General bug fixes and stability enhancements"
    }
  ],
  "alternatives": [],
  "evidence_summary": {
    "index_state": "S1",
    "evidence_level": 1,
    "level_label": "Live store listing",
    "indexable": true,
    "last_verified_at": "2026-08-07",
    "unknown_fields": [
      "Independent summary has not been published yet."
    ],
    "sources": [
      "App Store"
    ]
  },
  "availability_markets": {
    "live": [
      "us"
    ],
    "selected": "gb",
    "note": "No LIVE observation for GB yet."
  },
  "feature_events": {
    "events": []
  },
  "features_slice": {
    "plans": [
      {
        "code": "free",
        "label": "Free",
        "kind": "free",
        "status": "inferred",
        "prices": [],
        "trial": null
      }
    ],
    "features": [],
    "unknown_features": [],
    "data_cutoff": "7 Aug 2026"
  }
}