DrChrono Patient Check-In

• Month of Prometheus (reminders + faxing) — $249.99/month
• Month of Hippocrates (Speech To Text + Mayo Content Upgrade) — $299.99/month
• Month of Apollo (Medical Billing + Speech To Text + Mayo Content) — $499.99/month

Last verified 6 Aug 2026

1.0 1 ratings · App Store

1. 1/5DrChrono Will Put You Out Of Business and Cost You $10,000's in Work Arounds and Lost Patients!

   DrChrono Will Put You Out Of Business and Cost You $10,000's in Work Arounds and Lost Patients! As a 3 provider office, we trusted the reviews we read here, and after 8 months of CHRONO Hell, we are pulling the plug on this abhorrent product, before it causes us to go out of business. The list of issues with this product is scores of pages long. EHR faxing does not work 50% of the time, incoming and outgoing. We never receive a standard fax confirmation confirming receipt or failure of a fax. We don't use Chrono's Billing component, because it only interfaces with 4 insurers in the Seattle/Portland market, yet last week, our 287 patients, received 2,986 statements via email from DrChrono! 1 statement for every encounter! How can this be? We don't use Chrono for billing! We were swamped by over 100 irate patient calls in a 2 day period. Customer service does not exist, except by EMAIL! The average reply time is three days, and we currently have 5 tickets open between 7 and 42 days! Repeat THERE IS NO TELEPHONE TECHNICAL SUPPORT! Patients see multiple, duplicate appointments for several providers AAT incorrect dates and times on the OnPatient portal provided by DrChrono. In the past month, we have had 22 patients arrive for appointments that did not exist. Our advice is to run away from this scam as fast as you can. IT WILL DESTROY YOUR BUSINESS AND CREDITABILITY AMONGST YOU PIERS.

   John in Salem, OR · 6 Aug 2026

2. 3/5Patient Web Portal

   You need to make On Patient a web portal instead of assuming that patients are going to have a half hour in the office, all of their meds and relevant info on hand, and that the receptionist is going to have an iPad for everyone. It would make so much more sense for this to be an app/web page that patients could log in to on their iPad or computer from home so they can have the time, relevant info and it can save my office the time to do more than just manage the On Patient (procedure) that my receptionist is supposed to perform. After speaking with customer service back in March, when I signed up, they said it would be an available feature by July... Would really like to see this happen soon because I have had to send the info to my patients as a pdf to print off at home and then bring in (so I can quickly scan over it during the office visit) and then spend an hour entering it into the EHR later that night. This one feature would make my entire practice so much more manageable. Please, please, please make this a priority.

   Otis47 · 6 Aug 2026

3. 2/5Good concept, poorly realized

   I suspect all the reviews for this poorly constructed app have been solicited by the company. I've used drchrono for one year now, and although the main app has improved substantially, there are still quite a few problems, and the registration app still really offers very little to a physician practice. You still cannot upload your own practice forms, as pdfs, and obtain signatures. The app simply allows you to create an endless list of fields that a patient can type in. The information shows up as an endless list as well, in the demographics tab. If you'd like the patient to complete the information at home--good luck. Access is confusing and only works on specific platforms (no Firefox). Often, data submission fails in the final step. Half of my patients fail to successfully log in and finish. A far better patient form and check-in app is from Zoc Doc. 100% success rate from patients, and an alert when the forms have been completed, with form printout options. And the forms have check-boxes, are attractively designed, and have all the fields I need. I've reported numerous problems with the drchrono check-in app for months, with nothing but promises from the company to make improvements, and so far, I've seen virtually no change.

   Dr. Mark McDonald · 6 Aug 2026

4. 4/5OnPatient

   We have been using this app in our very fast paced laser clinics for 4 months, and have found the support team to be extremely deserving of five stars. They are the best. This new version is quicker and more responsive than the earlier version. The concept and interface are solid, but is not totally with out bugs so I've rated it a 4. We have experienced some failure to load patient appointments, somewhat resolved by refreshing, rebooting or reinstalling the ap. This company is clearly the future of medical records and is very responsive to all of our needs and requests, we expect things to only get better.

   Fxstc · 6 Aug 2026

5. 5/5So Helpful to Patients & Staff Alike!

   I was introduced to this as a patient in great pain waiting to see the endodontist for the first treatment in a root canal. Trying to talk to someone or fill out paperwork would have been excruciating. This made my visit so much easier. While filling out fields, spelling was suggested. On many items, all I had to do was touch the stylus to the iPad screen. On return visits, updating my information was so fast. And there was no standing in line if several people arrived at the same time while the receptionist checked to be sure that all my information was accurate. Current photo IDs required by insurance companies are quite easy. Add a photo to the file of your patient with the camera of your iPad. As for the staff, I have no idea how many people-hours per day are spent trying to decipher the bad handwriting of patients, especially when they don't feel well. And my daughter tells me that handwriting is being discontinued as a subject in schools. In a few short years, we will have no option but to go to apps like this one. So check it out and see what you think.

   Gran2Six · 6 Aug 2026

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