Divvy Bikes

• Free

Last verified 31 Jul 2026

• Free to download

Last verified 29 Jul 2026

2.3 655 ratings · App Store

1. 1/5Zero customer service to report an overcharge

   I took a divvy home from work this past Friday, it’s a 3 mile ride and about 18 minutes tops. I was charged $110. Obviously I didn’t dock it correctly and that’s my fault. But there is no one to talk to about this. There is no chat support, no phone number and no options on their faq style “help” menu. Their map clearly shows how far I actually rode and where I left the bike (a docking station) and that it didn’t move for another 13 HOURS. I accept my fault but there has to be a way to remediate mistakes like this. I don’t even expect a full refund, but not even having a pathway to address this AT ALL is clearly intentional. I am by no measure the only person this has happened to. (Also this is like the 3rd time I used divvy.) The Irony is that I opted to bike home instead of walk home, because I was bartending and had $60 cash in my pocket and didn’t want to get robbed.

   @phos4us · 31 Jul 2026

2. 3/5Do Not Use Divvy Bikes

   I went to Chicago for a weekend getaway. Had about a 2 hour walk from the union station to our hotel so thought “why not try out Divvy and explore Chicago”. I chose a bike that I guess wasn’t working properly and my SO chose the only scooter at that divvy station. The scooter worked great, however, the bike seemed to be struggling with pedaling. We decided to go park them at the next divvy station after a mile that took me an hour to ride since the bike wasn’t functioning correctly. It wasn’t locking in so I contacted CS and it seemed to stop the timer(so I thought). Fast forward to the next day and my card was charged $110 for a broken bike that I rode for 1 mile and for only 1 hour. I tried contacting CS and they toyed me around saying ”you’ll receive an email 24-48 hours to help with your issue”. To no surprise, no email was sent to me. I then went and opened up another chat and was given the same bull$hit. I decided to not be so kind after that and threatened that I would not be referring them to anyone else, and that they will not be getting a 5 star rating from me. It was about 30 minutes later that I finally got an email regarding that a refund of $97 has been sent back to me. All in all, I did not have the best experience and almost thought I was just out the full $110 for a NOT great ride. They were about to get a one star rating from me but since I got my refund (after having to be not so nice), I decided to give them a 3 star considering my SO enjoyed himself on the scooter. Save yourself the hassle, don’t use divvy, or at least the divvy bikes!

   Aunt2BAMOI · 31 Jul 2026

3. 2/5Fun bikes, MISLEADING APP

   In Chicago for three days during decent weather, so these bikes are a great option. The bikes are super fun to ride. I have run into multiple problems in the first 24 hours with this app misleading me into purchasing either an annual pass or a day pass that does not actually cover the bike rides. The annual pass button popped up at my first ride in a place that appeared to be me agreeing to begin a ride. The app developers have created a deceptively and problematically frictionless purchase process; They are fronting more expensive upgrade products with without fully disclosing what you were buying or ensuring that that is what you really want. I had the same experience with a day pass the next morning. I understood that I was buying a day pass at least that would cover all my bike rides for the day, which was perfect since I am only in town for few days. The problem is the app does not clearly delineate between what are called “classic bikes,” and “E bikes” the latter of which are still charged in addition to the day pass. Although the physical product of writing, what turns out to be the Bike is actually really positive, this is a major issue of buyer beware and predatory app design. I had no trouble finding bikes they were charged and worked. Sometimes finding a dock was really annoying and you still get charged if you bring it to a docking station and park it there if the docks are full.

   Aghdduchjdnbwjj · 31 Jul 2026

4. 1/5Dysfunctional app, horrible customer service

   Every time I try to use this app, I think to myself “I’ve done this a few times now, I’m sure it will be fine this time” and every time it is not fine. There’s always an issue getting a bike, docking it, or something in between. Whether it’s renting a bike and having it not unlock for you after you pay for it snd support telling you you’ll have to wait 24hrs and pay the $100 it’ll charge you before being refunded or going to three dock locations shown on the app that don’t exist (both have happened to me) they always find a way to waste an extra 30 minutes of your time and drain your wallet as well. Using a Divvy bike is the most frustrating and unreasonably difficult thing I’ve done. I would not wish it on my worst enemy.

   Mr.Chillidog · 31 Jul 2026

5. 2/5More expensive than taking an uber. Crazy fees and constant price hikes

   I used city bike in New York for years and have used Divvy bikes in Chicago for the past four. First of all, it’s ridiculous that you can’t use one membership in both cities, considering both companies are owned by Lyft. The bikes work decently, although they not electric ones are extremely slow. At least a few months, I was getting charged a crazy $25 fee for “incorrect parking” despite having parts exactly as they asked. I had to start taking photos and videos of how I parked. They did refund me when I sent photos but never admitted that the fee was incorrectly charged. Prices have been going up like crazy. It was $1 to park outside the station and it’s doubled since then. Never mind the 15 cents/minute e bike cost becoming 20 cents/minute or the membership fee going up significantly. Taking an e bike is often as or even more expensive than just taking an uber at this point…

   TravelingSnorlax · 31 Jul 2026

4.7 1974 ratings · Google Play

1. 1/5

   bad app w bad bikes-- unreliable--- why show vehicles that are not available at a given hour? why unable to show my lovation? why so clunky around funding parking for bike

   Johannes Kronenberg · 29 Jul 2026

2. 4/5

   really good program attached to this app for me in Chicago it's a life saver!

   Sir Scott · 29 Jul 2026

3. 1/5

   Tried to unlock a bike but the bike was still locked in the dock, so I had to sit on a support phone call for 15 minutes trying to get them to end the ride and refund the money it was racking up

   Michael Gaertig · 29 Jul 2026

4. 2/5

   DO NOT GET THE DAY PASS!!! Unless you're going to be unlocking more than 20 times in a 24hr period it's a complete rip off. both myself and my father in law assumed it was a "unlock and USE for the day". nope. You still pay the 44cent per minute usage fee. going a mile cost us almost 40$. absolute rip off, we could have grabbed an Uber for that price and had A/C and avoided the stress of driving a tiny electric vehicle in the road.

   Ethan Hammond · 29 Jul 2026

5. 2/5

   Takes over 40 e bike rides to brake even 😉 for the subscription.

   Ryan Wilson · 29 Jul 2026

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• 2026.28.3.1784705180 · 24 Jul 2026