DiDi Rider: Affordable rides

• Free

Last verified 28 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.8 31110 ratings · App Store

1. 2/5Great but DON’T add your card info!!

   I used this while in Costa Rica. I paid with cash so everything was good. Great drivers. And cheaper than Uber. I decided to add my card. But any “Costa Rican granny” told me not to put my card on there. But I did it just to get some food delivered then I was going to take it off. That next day (a Saturday) my card stopped working and I thought because it was going to expire this month so I wasn’t worried about it. I just planned on calling my bank that Monday. I called my bank and asked them what happened long story short this app said they were going to do $0.89 authorization then refund the money (which they did) BUT after that they tried to take $550 out of my account! No car ride in Costa Rica is that expensive or food deliver is that expensive! But luckily my bank blocked that. So this is a warning the app is amazing but the scamming the card part is ridiculous! Now I’m two weeks out of having a card. Luckily I had enough cash on hand & my credit card during my trip OR I would have been horribly struggling because they scanned me and my bank won’t even unblock my debit card because it’s compromised.

   lalaaathegreat · 28 Aug 2026

2. 1/5Drivers are thieves!

   I left my phone in the car. I tried reaching out to the driver and guess what… the phone number on his DiDi account was no longer working! Deactivated. Tried sending messages to the driver about the phone but never replied. Thankfully I have an iPhone which I can track the location. I called the police regarding this but they told me they could help me once the location stopped moving (since it was in the car and he kept switching locations). So I decided to get a taxi and follow my phone’s location. It took me about 2 hrs to finally catch up to the location. Once I finally saw his car, I asked him about the phone and he initially did not want to give me my phone back! Saying “what phone????” Acting all dumb. Some kind guy came to the help and the thief finally admitted to having my phone!!! DiDi was not helpful at all! During this whole ordeal, I could not go back to his profile to show it to the police (thankfully I took a picture of it beforehand) nor could I report the driver for his reckless driving (almost collided head on with a taxi) during the ride and his dishonesty about the missing phone! I tried to find a support number in DiDi to report to driver but could not find any phone numbers! I’m better off using Uber or some other app where I can have actual people help me whenever problems arise with the driver. This is insane lack of communication from DiDi’s part. Someone like that driver should not be trusted in driving citizens.

   CamilaSG12 · 28 Aug 2026

3. 1/5Bad service

   My trip cost a bit more than the trip estimate I saw when I requested. So had that exact money on me from the estimate I saw when booking. When the trip ended it was a bit more as driver took a longer route. So upon reaching my destination he ends the trip and I see it’s a bit more. So kindly ask if I can fetch some change inside, he then starts to complain saying you customers like doing this, it wastes their time. I then mentioned the trip was more than the estimate cause he took a longer route, I’m not saying I’m not going to pay, just asked to fetch more change in the house. When I get back with the correct change he then says I was sleeping, why didn’t I tell him the correct way to go instead I was probably sleeping cause that’s why I didn’t say anything. I said why would you insult me by saying I’m sleeping when I clearly wasn’t?? What do you mean by that?? He then went to say I’m crying for the extra money on the trip, I now told him why would I cry for that, you took a longer route and I knew it would mean extra, when we got to the house I gladly fetched the money so how am I crying for the extra money?!! He now went on to insult me by calling me names. How disgusting of him. So I am very bothered by how they would treat a lady, what did I do wrong??!! I never refused to pay or anything. His grievance was that I wasted his time by quickly going into the house to fetch some change. How pathetic

   palekumalo99 · 28 Aug 2026

4. 1/5Careful, they hide behind computers and take your money.

   Recently, I wrote a review about this app. That was about two weeks ago, I just deleted that review and I’m updating my review with this one. There has been three times in which I ordered food and the restaurant sent me the wrong item. I reported the problem through the app and they refunded my money. At least that is what they said that they were going to do. It has been almost a month and I haven’t received one penny. I have tried to contact them through the app and it seems that it’s nearly impossible. They hide under several different menus and categories. None of those apply to the problem I’m facing. They hide behind computers and don’t want to face the music. They are quick at taking your money but not as quick at returning it. I’m going to wait another week and if I don’t get my money back, I will file a claim with PROFECO — The Mexican federal agency in charge of protecting consumers. What I love about them is that they take their job seriously. I am not the first person to complain about their lack of customer support, and I won’t be the last. Seriously, companies that release apps like this one and hide, providing nearly zero customer support, should be illegal.

   Yaslicious · 28 Aug 2026

5. 1/5Me cobraron casi el doble / I was charged almost double

   ES: Pedi un carro cua do estaba lloviendo y había mucho tráfico. Por eso una ruta que es una distancia hasta cambiable me salió más cara que lo que normalmente saldría. Acepté el viaje, y cuando llegue a mi destino me pidió casi el doble porque se había tardado, a pesar de que ya me estaba cobrando más que lo que normalmente me cobrarían por esa distancia. Escribí y me dijeron que el monto era correcto, pero me parece una falta de respeto que me aumente tanto por algo que no es culpa de nadie. No vuelvo a usar más DiDi. Si me dicen un precio, espero que ese sea el monto que voy a pagar cuando llegue a mi destino, no usarlo como una guía de lo que tal vez pague. EN: I requested a ride while it was raining and there was a lot of traffic. Because of this, am usually walkable distance was more expensive than it would normally be. I accepted the ride, and when I got to my destination, DiDi charged me almost double my original price, even though they were already charging me more. I wrote and they told me the amount was correct, but I think it’s incredibly disrespectful that they would charge so much more when it’s nobody’s fault. I’m never using DiDi again. If I’m being told a price, I expect to pay that price at the end of my trip, not for it to be a guide of what I may be charged.

   Journey Untold · 28 Aug 2026

4.6 1625007 ratings · Google Play

1. 1/5

   مش معقولة استني كل يوم اكتر من نص ساعة عشان حد يقبل واكتر من ٤ او ٥ مرات حد يقبل ويكنسل بعدها ويضيع وقتي كل يوم مش معقولة ان يكون ده المفروض ابلكيشن للمشاوير المتأخرة او المستعجلة لازم يكون في ضريبة للسواقين الي بتلغي الرحلة منغير سبب تاني مشكلة سعر الرحلة تكون ب٥٠ الاسكوتر مثلا اخرج من الابلكيشن وارجع تاني الاقيها بقت ١٢٠ زيها زي العربية ؟؟؟؟؟ هل ده منطقي الابلكيشن بقي سئ اوي

   Yahia Mohamed · 29 Jul 2026

2. 5/5

   eclxcellent

   Moaz Ahmed · 29 Jul 2026

3. 5/5

   the man gave me the ticket and I god bless him with a big kiss

   Jake Schleu · 29 Jul 2026

4. 2/5

   what is wrong with the routing in this app? the app just sent the driver on a scenic route through various back streets, adding 5-10 minutes, when a single left turn on a major thoroughfare would have delivered the driver directly to me. update: another trip and another unrealistic pick-up time is. I had to wait in traffic for the driver who was stuck in traffic - the app should anticipate this in peak hour

   Brendan Smith · 29 Jul 2026

5. 5/5

   Great Captains

   Ayman Hegazy · 29 Jul 2026

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