DEWA

Name: DEWA
Rating: 4.6 (6136 reviews)
Author: Dubai Electricity & Water Authority

by Dubai Electricity & Water Authority

iPhone · iPad

Active Last checked 31 Jul 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Business
Utilities

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Apple Wallet	Yes	Free	App Store	Store published
Free app	Yes	Free	—	Store published

Screens

App Store

39 store screenshots

Pricing & paywalls

App Store

Shown for US

Free

Last verified 31 Jul 2026

Ratings & reviews

App Store

Shown for US

4.6 6136 ratings · App Store

5/5Fantastic App!
One of the few entities in UAE that understands how to treat and respect its customers. Dewa constantly innovates and makes life easier. The integration with Apple Pay saves tons of time and makes the bill payment process a breeze. Etisalat and Du can learn a lot from DEWA!

tahafarooq · 31 Jul 2026
1/5DEWA is scamming us
They really try to make a profit from electricity because they know we can’t go to anyone else besides them. They play around with the bills if you don’t notice by increasing it especially in the summer (when most people leave the country). They try to cover their loses by targeting certain houses and then hike up their bills we caught them when we were traveling for 2 months and only left the housekeeper in the house and we got a ridiculously expensive bill we called and they sent someone over to check for leaks but there was nothing. This happens almost every summer so be careful and keep an eye on your bills. Install solar panels if you can or get a diesel power generator that would be a lot cheaper than continuously paying them

Bandar 00 · 31 Jul 2026
1/5Bad Experience
I did a move in request kn 1st April 2021 and it should process and complete within 15 hours As per the system asks i paid the balance security deposit of 1000AED and since 3 months the account not get activated. Made lot of follow up calls and emails and the customer care did stop responding to my mails as they don't have any answer. Then latterly they asked me to pay again and they don't know where the paid amount gone! No answer!!! After a lot if communication and follow up they activated my account and there is double bills in a month!!! Still the issue is going on They cannot even provide the consumption report or security deposit receipt Very bad experience which is not expected from such reputed government organization and i think their IT wing is poor to manage such issues.

citycycyfuhvuhvgvu* · 31 Jul 2026
5/5Manwar ali
I have lived in many countries, however I feel Dubai is one of the best when it comes to ease of life and technology. This app make things lot easier. Thanks

manwar ali · 31 Jul 2026
1/5Stupid animations and login required all times
Like the title Why does the app has to be dramatic ? It stops my music when I open the app just because the developers wants to show off the skills of animation! Instead focus on making the app stable and more easy to use ! The app started freezing and had to force quit the app to reopen again ? Why ? Why waste time in making it dramatic ?

Ali Tofique · 31 Jul 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
Data Linked to You — Contact Info Developer declared
Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Not Linked to You — App Functionality — Contact Info — Physical Address Developer declared
Data Not Linked to You — App Functionality — Location — Precise Location Developer declared
Data Not Linked to You — App Functionality — User Content — Audio Data Developer declared
Data Not Linked to You — App Functionality — User Content — Photos or Videos Developer declared
Data Not Linked to You — Other Purposes — Diagnostics — Crash Data Developer declared
Data Not Linked to You — Contact Info Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — Location Developer declared
Data Not Linked to You — Usage Data Developer declared
Data Not Linked to You — User Content Developer declared

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Accessibility

Dark Interface — SUPPORTED Store published
Differentiate Without Color Alone — SUPPORTED Store published
Larger Text — SUPPORTED Store published
Sufficient Contrast — SUPPORTED Store published
VoiceOver — SUPPORTED Store published

Versions

App Store

10.1.1
Performance improvement and App enhancements.
10.1.2
Performance improvement and App enhancements.
10.1.3
Performance improvement and App enhancements.
10.1.4
Performance improvement and App enhancements.
10.1.5
Performance improvement and App enhancements.
10.1.6
Below changes included on this release - Revamped Tayseer Service with Payment Option. - Availing charity donations to the UAE Water Aid Foundation (Suqia UAE). - Mai Dubai offer during the move-in process for the selected customers. - Know more about D33 Services. - General improvements.
10.1.7
- 'Support' option for general and service-related inquiries which also includes tracking service - General Enhancements.
10.1.8
New: Move Out (Reschedule and Cancel service). iOS 18 functionalities (Spotlight Search by iOS18 SiriKit). Enhancement: EV Green Charger (Information) EV deactivation service (OTP implementation) Refund service (IBAN refund enhancement)
10.1.9
- Enhancements on EV Charging Guest Mode UsersUpdates on EV Charging service fees based on UAE Cabinet resolution No. 81 contact details verification - Updates on EV Charging service fees based on UAE Cabinet resolution No. 81
10.2.0
- Enhancements on My Sustainable Living Program (MSLP) - Enhancements on Builder features including Builder Enrollment, Manage Profile, Manage Users, Project Owner Registration, etc. - Adding D33 Eligibility Certificate request. - Adding International Renewable Energy Certificates (i-RECs) request. - Enhancements on Scrap Sale service.
10.2.1
Changing water consumption measurement unit from imperial gallon (IG) to cubic metre (m³)
10.2.2
- Saving login credentials for automatic login - Changing water consumption measurement unit from imperial gallon (IG) to cubic metre (m³) - Enhancements on Supplier features including Supplier Enrollment, Supplier Admin Enrollment, Supplier Manage Users, Supplier Manage Bank Accounts, etc.
10.2.3
Performance improvement and App enhancements.
10.2.4
- Adding Guest login option for Getting Electricity Supply for Tents service. - Enhancements on Smart Response service including the following features: adding live activity on IOS, adding location drop pin, enabling updating comments for logged in & guest customers, etc.
10.2.5
- Enhancements on Slab Tariff Calculator - Enhancements on Getting Electricity Supply for Tents - Enhancing Create Account Journey
10.2.6
- Enhancement on Consumption Profile. - External Calibration Service by DEWA Metrology Lab - Enhancement on Hayak - Performance improvement and App enhancements
10.2.7
- iOS 26 compatibility. - Updated the currency symbol for AED to the new Dirhams symbol. - Performance improvement and App enhancements.
10.2.8
- Experience the next generation of virtual assistant: Rammas powered by Generative AI. - Enhancements on Getting Electricity Supply for Tents. - ⁠Performance improvement and App enhancements.
10.2.9
- Performance improvement and App enhancements.
10.3.0
- Shams Dubai Credit Transfer - Away mode service enhancement - Performance improvement and App enhancements
10.3.1
- Performance improvement and App enhancements
10.3.2
- Performance improvement and App enhancements
10.3.3
- Performance improvement and App enhancements
10.3.4
- Performance improvement and App enhancements
10.3.6 · 22 Jul 2026
- Meet the new Agentic AI Move-In Assistant—your intelligent digital assistant for a faster and more convenient Move-In journey. - Automatically identifies eligible requests, guides you through each step with natural conversations, and prepares your application for quick completion, requiring only the final payment. - Supports multiple premises and helps you complete service activation more efficiently..

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Availability by market

No LIVE observation for DE yet.

Data quality & evidence

Page completeness: Live store listing
Last verified: 31 Jul 2026
Sources: App Store

Independent summary has not been published yet.

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Example prompt

Compare this app with its closest alternatives.

View JSON

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      "url": "https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/2b/02/75/2b02757f-15a1-4ed0-82cb-dcfb3bc36f64/6928b577-a63f-401b-a5d7-10a3cee2cded_Simulator_Screen_Shot_-_Apple_Watch_Series_6_-_44mm_-_2021-04-10_at_02.18.44.png/368x448bb.jpg",
      "store": "apple",
      "platform": "watch",
      "alt": "DEWA watch screenshot 33"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/7d/88/01/7d8801dd-1ee3-5dab-20d3-9ff731ebc601/67906c94-4d2a-4acc-9970-30795b9f339b_Simulator_Screen_Shot_-_Apple_Watch_Series_6_-_44mm_-_2021-04-10_at_02.31.15.png/368x448bb.jpg",
      "store": "apple",
      "platform": "watch",
      "alt": "DEWA watch screenshot 34"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/e3/06/99/e3069911-62fa-d266-cae0-30b257a3bf4e/f34783ad-4d68-4240-904a-ac1875292032_Simulator_Screen_Shot_-_Apple_Watch_Series_6_-_44mm_-_2021-04-10_at_02.19.55.png/368x448bb.jpg",
      "store": "apple",
      "platform": "watch",
      "alt": "DEWA watch screenshot 35"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/58/39/bd/5839bdd7-c76f-d5b4-0fbb-8269ddf81cea/c22d68f7-8bcc-44c0-bbcc-301b560bd8fe_Simulator_Screen_Shot_-_Apple_Watch_Series_6_-_44mm_-_2021-04-10_at_02.19.07.png/368x448bb.jpg",
      "store": "apple",
      "platform": "watch",
      "alt": "DEWA watch screenshot 36"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/65/b4/49/65b4499c-d998-eb53-1bf0-eee2be801e1f/092e2d04-5ffb-44f8-8b67-95c6398f2f9e_Simulator_Screen_Shot_-_Apple_Watch_Series_6_-_44mm_-_2021-04-10_at_02.19.16.png/368x448bb.jpg",
      "store": "apple",
      "platform": "watch",
      "alt": "DEWA watch screenshot 37"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/36/60/e6/3660e6b6-2561-2fcb-9356-12f1227254b1/3d5a312f-ed72-484e-b709-db61a971d7f7_Simulator_Screen_Shot_-_Apple_Watch_Series_6_-_44mm_-_2021-04-10_at_02.19.20.png/368x448bb.jpg",
      "store": "apple",
      "platform": "watch",
      "alt": "DEWA watch screenshot 38"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/41/fb/f5/41fbf520-7ea1-a68e-5b9b-5fbbc9013728/3236d584-acd4-4fdd-9ba4-434ae3f7899c_Simulator_Screen_Shot_-_Apple_Watch_Series_6_-_44mm_-_2021-04-10_at_02.19.31.png/368x448bb.jpg",
      "store": "apple",
      "platform": "watch",
      "alt": "DEWA watch screenshot 39"
    }
  ],
  "ratings": [
    {
      "store": "apple",
      "average": 4.6,
      "count": 6136,
      "market": "de",
      "observed_at": "2026-07-31",
      "reviews": [
        {
          "rating": 5,
          "title": "Fantastic App!",
          "body": "One of the few entities in UAE that understands how to treat and respect its customers. Dewa constantly innovates and makes life easier. The integration with Apple Pay saves tons of time and makes the bill payment process a breeze. Etisalat and Du can learn a lot from DEWA!",
          "author": "tahafarooq",
          "date": "31 Jul 2026"
        },
        {
          "rating": 1,
          "title": "DEWA is scamming us",
          "body": "They really try to make a profit from electricity because they know we can’t go to anyone else besides them. They play around with the bills if you don’t notice by increasing it especially in the summer (when most people leave the country). They try to cover their loses by targeting certain houses and then hike up their bills we caught them when we were traveling for 2 months and only left the housekeeper in the house and we got a ridiculously expensive bill we called and they sent someone over to check for leaks but there was nothing. This happens almost every summer so be careful and keep an eye on your bills. Install solar panels if you can or get a diesel power generator that would be a lot cheaper than continuously paying them",
          "author": "Bandar 00",
          "date": "31 Jul 2026"
        },
        {
          "rating": 1,
          "title": "Bad Experience",
          "body": "I did a move in request kn 1st April 2021 and it should process and complete within 15 hours As per the system asks i paid the balance security deposit of 1000AED and since 3 months the account not get activated. Made lot of follow up calls and emails and the customer care did stop responding to my mails as they don't have any answer. Then latterly they asked me to pay again and they don't know where the paid amount gone! No answer!!! After a lot if communication and follow up they activated my account and there is double bills in a month!!! Still the issue is going on They cannot even provide the consumption report or security deposit receipt Very bad experience which is not expected from such reputed government organization and i think their IT wing is poor to manage such issues.",
          "author": "citycycyfuhvuhvgvu*",
          "date": "31 Jul 2026"
        },
        {
          "rating": 5,
          "title": "Manwar ali",
          "body": "I have lived in many countries, however I feel Dubai is one of the best when it comes to ease of life and technology. This app make things lot easier. Thanks",
          "author": "manwar ali",
          "date": "31 Jul 2026"
        },
        {
          "rating": 1,
          "title": "Stupid animations and login required all times",
          "body": "Like the title Why does the app has to be dramatic ? It stops my music when I open the app just because the developers wants to show off the skills of animation! Instead focus on making the app stable and more easy to use ! The app started freezing and had to force quit the app to reopen again ? Why ? Why waste time in making it dramatic ?",
          "author": "Ali Tofique",
          "date": "31 Jul 2026"
        }
      ]
    }
  ],
  "privacy": [
    {
      "store": "apple",
      "declarations": [
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Email Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Name",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Phone Number",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Contact Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Analytics — Usage Data — Product Interaction",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Contact Info — Physical Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Location — Precise Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — User Content — Audio Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — User Content — Photos or Videos",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Other Purposes — Diagnostics — Crash Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Contact Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Diagnostics",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "User Content",
          "source": "Developer declared"
        }
      ],
      "accessibility": [
        {
          "title": "Dark Interface",
          "detail": "SUPPORTED",
          "source": "Store published"
        },
        {
          "title": "Differentiate Without Color Alone",
          "detail": "SUPPORTED",
          "source": "Store published"
        },
        {
          "title": "Larger Text",
          "detail": "SUPPORTED",
          "source": "Store published"
        },
        {
          "title": "Sufficient Contrast",
          "detail": "SUPPORTED",
          "source": "Store published"
        },
        {
          "title": "VoiceOver",
          "detail": "SUPPORTED",
          "source": "Store published"
        }
      ]
    }
  ],
  "changes": [
    {
      "store": "apple",
      "version": "10.1.1",
      "released_at": null,
      "notes": "Performance improvement and App enhancements."
    },
    {
      "store": "apple",
      "version": "10.1.2",
      "released_at": null,
      "notes": "Performance improvement and App enhancements."
    },
    {
      "store": "apple",
      "version": "10.1.3",
      "released_at": null,
      "notes": "Performance improvement and App enhancements."
    },
    {
      "store": "apple",
      "version": "10.1.4",
      "released_at": null,
      "notes": "Performance improvement and App enhancements."
    },
    {
      "store": "apple",
      "version": "10.1.5",
      "released_at": null,
      "notes": "Performance improvement and App enhancements."
    },
    {
      "store": "apple",
      "version": "10.1.6",
      "released_at": null,
      "notes": "Below changes included on this release - Revamped Tayseer Service with Payment Option. - Availing charity donations to the UAE Water Aid Foundation (Suqia UAE). - Mai Dubai offer during the move-in process for the selected customers. - Know more about D33 Services. - General improvements."
    },
    {
      "store": "apple",
      "version": "10.1.7",
      "released_at": null,
      "notes": "- 'Support' option for general and service-related inquiries which also includes tracking service - General Enhancements."
    },
    {
      "store": "apple",
      "version": "10.1.8",
      "released_at": null,
      "notes": "New: Move Out (Reschedule and Cancel service). iOS 18 functionalities (Spotlight Search by iOS18 SiriKit). Enhancement: EV Green Charger (Information) EV deactivation service (OTP implementation) Refund service (IBAN refund enhancement)"
    },
    {
      "store": "apple",
      "version": "10.1.9",
      "released_at": null,
      "notes": "- Enhancements on EV Charging Guest Mode UsersUpdates on EV Charging service fees based on UAE Cabinet resolution No. 81 contact details verification - Updates on EV Charging service fees based on UAE Cabinet resolution No. 81"
    },
    {
      "store": "apple",
      "version": "10.2.0",
      "released_at": null,
      "notes": "- Enhancements on My Sustainable Living Program (MSLP) - Enhancements on Builder features including Builder Enrollment, Manage Profile, Manage Users, Project Owner Registration, etc. - Adding D33 Eligibility Certificate request. - Adding International Renewable Energy Certificates (i-RECs) request. - Enhancements on Scrap Sale service."
    },
    {
      "store": "apple",
      "version": "10.2.1",
      "released_at": null,
      "notes": "Changing water consumption measurement unit from imperial gallon (IG) to cubic metre (m³)"
    },
    {
      "store": "apple",
      "version": "10.2.2",
      "released_at": null,
      "notes": "- Saving login credentials for automatic login - Changing water consumption measurement unit from imperial gallon (IG) to cubic metre (m³) - Enhancements on Supplier features including Supplier Enrollment, Supplier Admin Enrollment, Supplier Manage Users, Supplier Manage Bank Accounts, etc."
    },
    {
      "store": "apple",
      "version": "10.2.3",
      "released_at": null,
      "notes": "Performance improvement and App enhancements."
    },
    {
      "store": "apple",
      "version": "10.2.4",
      "released_at": null,
      "notes": "- Adding Guest login option for Getting Electricity Supply for Tents service. - Enhancements on Smart Response service including the following features: adding live activity on IOS, adding location drop pin, enabling updating comments for logged in & guest customers, etc."
    },
    {
      "store": "apple",
      "version": "10.2.5",
      "released_at": null,
      "notes": "- Enhancements on Slab Tariff Calculator - Enhancements on Getting Electricity Supply for Tents - Enhancing Create Account Journey"
    },
    {
      "store": "apple",
      "version": "10.2.6",
      "released_at": null,
      "notes": "- Enhancement on Consumption Profile. - External Calibration Service by DEWA Metrology Lab - Enhancement on Hayak - Performance improvement and App enhancements"
    },
    {
      "store": "apple",
      "version": "10.2.7",
      "released_at": null,
      "notes": "- iOS 26 compatibility. - Updated the currency symbol for AED to the new Dirhams symbol. - Performance improvement and App enhancements."
    },
    {
      "store": "apple",
      "version": "10.2.8",
      "released_at": null,
      "notes": "- Experience the next generation of virtual assistant: Rammas powered by Generative AI. - Enhancements on Getting Electricity Supply for Tents. - ⁠Performance improvement and App enhancements."
    },
    {
      "store": "apple",
      "version": "10.2.9",
      "released_at": null,
      "notes": "- Performance improvement and App enhancements."
    },
    {
      "store": "apple",
      "version": "10.3.0",
      "released_at": null,
      "notes": "- Shams Dubai Credit Transfer - Away mode service enhancement - Performance improvement and App enhancements"
    }
  ],
  "alternatives": [],
  "evidence_summary": {
    "index_state": "S1",
    "evidence_level": 1,
    "level_label": "Live store listing",
    "indexable": true,
    "last_verified_at": "2026-07-31",
    "unknown_fields": [
      "Independent summary has not been published yet."
    ],
    "sources": [
      "App Store"
    ]
  },
  "availability_markets": {
    "live": [
      "us"
    ],
    "selected": "de",
    "note": "No LIVE observation for DE yet."
  },
  "feature_events": {
    "events": []
  },
  "features_slice": {
    "plans": [
      {
        "code": "free",
        "label": "Free",
        "kind": "free",
        "status": "inferred",
        "prices": [],
        "trial": null
      }
    ],
    "features": [],
    "unknown_features": [],
    "data_cutoff": "31 Jul 2026"
  }
}