CWTSato To Go

• Free

Last verified 28 Jul 2026

3.8 1565 ratings · App Store

1. 4/5OVERALL A GREAT IMPROVEMENT FOR GOVERNMENT TRAVEL

   The use of this app is overall very helpful. It needs work, though. The password issue is significant, especially you log in while in transit because you flight has been delayed or canceled, to find a prompt to update your password. This is the last thing anyone should have to deal with while in transit. If my connection has been canceled, please allow me the option to pick my alternate flight. Not just automatically re-route to nearest airport. This caused so many more issues. Last, just an opinion. Personnel on official travel are on uncle sam’s dime. Uncle Sam being the American tax payer. We’re always scrutinizing how to appropriately allocate every dime. But it’s absolutely ok to strand 20 active duty personnel in Chicago (for example). Lodging rate $218 a day. Per diem $75 a day, or combined $293 a person per day. That’s over $5800 a day being wasted. There has to be a way of coding personnel on official travel as priority. Oh, and as a closing statement, to benefit of the government. Maybe review airports and figure which ones have issues, like Chicago O’Hare (ORD) and avoid those airports as much as possible. To answer you question, Yes, I’ve been stuck in Chicago more than once for several hours. This most recent adventure, all of our connecting flights were canceled. Now stranded in Chicago for day 2.

   Tired of Being Stranded · 28 Jul 2026

2. 4/5Very helpful, except frequent auto log out

   Overall the app is great and very helpful. The improvements are very noticeable. The links to the websites are very helpful. The airport maps are useful. The only issue I have with the app is how frequently it logs you out and then you have to go through the whole process of logging back in. When I need to access stuff quickly it’s annoying and doesn’t help when you have bags in your hands trying to juggle the phone and get logged in again just because you close the screen. A feature to add tickets to your digital wallet would be helpful for checking in.

   Justin Root · 28 Jul 2026

3. 1/5Complete waste of time

   I just spent 30 minutes logging in. 30 minutes! I have an account, but forgot the password. So I changed it using the process. It didn’t work. It said it took the new password, but the new password would not work. I believe I tried to change it to one of my past 10 passwords ( HELLO! I’m changing the password because I forgot it, so how am I supposed to know my last 10 passwords in order to choose something different?). It said the password was changed successfully, but it was not. When I finally tried something completely different, it worked right away. At which point I found out that my CWT account is actually under an old email, because the account says I have no travel. So I repeat the process for the old email address. After all this, the app just directs me to the airline’s web site to make a flight change. I needed to change airlines. Thanks for nothing CWTSato. I will be using the individual airline apps from here on out.

   password change NOT successful · 28 Jul 2026

4. 3/5Needs TouchID and Better Login process

   Once you are in the app, very handy to have flight/car/hotel info all in one place. But the login process is overly cumbersome (IKR, “first world” problem). Needs a TouchID login that gets you straight to trip info, all with one hand....which is exactly the scenario walking thru the airport trying to remember your flight info, which rental car company that the Gov’t foisted on you, and what hotel you are staying in. But today, you have to open the app, hit login, then agree to go to actual website (outside of the app), type in your email address (overly long for DOD employees) and a complicated password (two-handed job unless you want to keep making mistakes), then back to app. Just give us automotive jump to TouchID and be done with all that foolishness.

   JoshKennedy4911 · 28 Jul 2026

5. 3/5Love it! But password issue- cumbersome

   Absolutely love that everything is in here, your flight information, the layover, and hotel and car rental. It’s truly fantastic. But the password turning off after a few minutes is ridiculous. You have to login every every every time. And you have to change your password every few months. My bank is easier to get into. It does store your information for flying, but when you’re at the gate, and then it turns off and then you’re in the front of the line and everybody’s getting annoyed because it’s taking you so long… please change this. You can add a 4 digit pin if you want. We have Face ID; this is my phone… Thank you.

   Jjjkkjjhg · 28 Jul 2026

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