CVS Specialty

• Free

Last verified 31 Jul 2026

4.4 1910 ratings · App Store

1. 1/5Haven’t been able to create an account for months

   I would love to use this app or the CVS Speciality website to manage my specialty prescription but I’ve been having an ongoing issue with creating an account for months now. They said they put a support ticket in at the start of this saga and that tech support would be in touch but no one ever did. Frustrated with the amount of times I’ve tried to create an account on every device I own, every browser in existence, and each time I get to the final step to create a password and finalize my account I’m met with an error message, or the page just says “loading” for a second before doing nothing and I can’t move forward to the next page. It’s so annoying!! I just want to make an account, it should not be this difficult and I hate having to call the speciality number every time I need a refill. PLEASE FIX THIS ISSUE CVS!

   kudetat · 31 Jul 2026

2. 1/5A Clunky Experience; Express Scripts App Far Better

   The CVS Specialty app offers a clunky user experience. (I’m using it on a current-model iPhone with the latest software.) Here are my main criticisms: (1) A large pop-up from the bottom (“Improving your site experience”) keeps appearing every time I switch a page within the app; annoying! Make it appear only once! (2) A large pop-up from the top, prompting me to take a survey, also keeps appearing; also annoying! (3) When the app opens, it’s always in the “signed out” state, and I have to take the extra step of signing in. This is easy enough to do with Face ID, but it’s dumb; auto-sign-in with Face ID should happen automatically when I open the app. (4) The Yes/No pop-up asking me to confirm that I want to leave a page is also dumb. If I hit the app’s back arrow to leave a page, just let me leave it without the extra step. CVS could take a lesson from Express Scripts; the Express Scripts app works much more smoothly and is far better designed. Unfortunately, I’m stuck with CVS now as my plan’s pharmacy benefit manager.

   NicknameNamenick123 · 31 Jul 2026

3. 5/5Great App but......

   It is really easy to order a script which makes it easier than having to call but for some reason they still want you to call, why? The questions are easily asked within the app why is a call still required? If the point is to reduce the number of calls and/or eliminate calling all together what’s the point of asking the same questions within the app that are asked during the call? Please, no phone calls if at all possible? Other than that it’s a easy, wonderful application to order speciality medicine!!!

   ........$$ · 31 Jul 2026

4. 1/5One of the worst apps I've ever used.

   Who are the people giving this app 5 stars? Do they know anything about how apps are supposed to work? This app is a joke. I just logged in to order a refill, but the app wouldn't let me change my shipping address. There's a page for doing so, it after you enter the address, the subsequent page is BLANK, and you're never allowed to select the new address. The app goes into a state of permanent limbo, and all you can do is quit the app — which means starting over. Because of course this app remembers NOTHING you just entered. Even in normal usage, if you need to back out of the order page to refer to something on another page, you're warned that everything you just entered will be lost. Why? Because the app's programmers are too lazy to make it remember what we've entered? There's NO reason for this. Also, when navigating from one page to another, we're frequently asked, "Are you sure?" Are you kidding me? If I'm tapping a navigation button, that means I'm sure. Why does this app "babysit" our every move when simply navigating from one page to another? This app is horrifically conceived and horrifically executed.

   behind the mask · 31 Jul 2026

5. 5/5Great App

   I just Love this App!! The customer service & Pharmacists are great too. The App makes it so easy to refill my specialty medications from my Doctors. It is very informative & accurate. I haven’t had any problems with the App. Their Customer Service Dept. will call or leave messages when they haven’t heard from me. I appreciate that. When I do talk to customer service & Pharmacists, they all have been very helpful in getting my order to me ASAP. They have shown kindness to me personally with professionalism. I would recommend Everyone to use them because of their accuracy in your special medication orders & getting them to you in a timely manor. The App is a Great one, even for information on medications.

   Suzann Latino · 31 Jul 2026

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