CVS Caremark

• Free

Last verified 2 Sep 2026

4.4 47076 ratings · App Store

1. 3/5So you want to find your messages?

   Good luck with that. So you are sitting there minding your own business and you got an email from Caremark saying that you need to login to get a message. But there’s no way to do it. You’re supposed to find it under profile but there’s no secure message center option there. You see every option you can imagine for checking your prescriptions and your financial summary and so forth but no option for checking the message inbox. Well, here’s how you do it if you’d like to know: You have to go to “help center/web and account support” and compose a message; when you click send an email, at that point and that point only, SOMETIMES ( it’s unpredictable) you’ll see the inbox. Healthcare in this country has the worst implementation of software and web interface of any industry.

   A. Reveuier · 2 Sep 2026

2. 1/5Worst App

   This really is the worst app. If you don’t have high blood pressure before using it you definitely will after. But don’t get excited- they won’t let you refill your BP meds- because of course they know better than your Dr. there is nothing simple about this app. Tell it to use facial recognition- go ahead. But it will still ask for a password that it will refuse to recognize. Want to refill a prescription? Nope! Not gonna do that even though it was last refilled 3 months ago. I am convinced they make it impossible to use so that you need more meds that the app will refuse to give you even though a medical professional prescribed them. I really really hate this app and I am forced to use it because of course. Insurance. For meds that aren’t even addictive like for BP or cholesterol. This app will completely ruin a perfectly good evening. This app will tell you to renew a med and you’ll do it then it will chastise you and say it’s too soon. This app makes you think hmmm I’d rather die than try to use it to refill a prescription.

   Cablough · 2 Sep 2026

3. 1/5Incompetent people and technology

   I was mistakenly told to download this by a customer service rep. To speak to a person is nearly IMPOSSIBLE. The representative that I called to help me troubleshoot says their system shuts down 5 times a day. It took 20 minutes for him to tell me to just call my insurance. His supervisor couldn’t even help. I insisted there was some confusion and I may not be in the right department. He said CVS could not help, call my insurance. These people are horrible, I can not imagine an elderly person dealing with them😢. He laughed and said he couldn’t help and said I live in a “Coronavirus Area” ??? California ???The app constantly froze and he said I didn’t exist in the entire CVS system(actually a ten year member). People please be careful with your loved ones. He asked for a lot of personal information only to say to call someone else. The app didn’t help and just shut down when it experienced an error, in addition to taking multiple minutes to load. They clearly don’t have the infrastructure or training in this department or app. 100% DO NOT RECOMMEND.

   otherusernameistaken · 2 Sep 2026

4. 3/5Face Recognition to unlock has NEVER worked.

   The app asks me every time I open it if I want to use Face Recognition to unlock the App - I always click Allow - and it never works. The next time I open the App - it asks me AGAIN. Irritating. Also Text message refill alerts should distinguish if the refill will be handled by Local CVS or Mail Order. Otherwise - the app is efficient and I can tell the people working on its design are making improvements to improve user experience and ease of use. Making it easier to see info users need to see. They change the graphic layout to make it easier and better - it is one of the better designed apps around. And if they continue to make improvements from users feedback - it can be an excellent App. Good job keep up the improvements.

   Concierge2000 · 2 Sep 2026

5. 1/5CVS/Caremark continues to breach our contract to be the 3rd party PBM/Administrator for all of BofA

   In exchange for lower/steady premiums, CVS/CAREMARK benefited from the contract by obtaining exclusive access to all Bank of America associate’s pharmacy benefits administration and management. With CVS/caremark controlling 53% of the market share, this contract benefited CVS/caremark; it also enabled the company to places restrictions on certain medications and flooded the U.S. market with the cheapest and most questionable quality of medications originating from generic Pfizer off-shoot brand Aurobindo, made primarily in India and Mexico. Aurobindo has continued to fail U.S. F.D.A. manufacturing and quality control year after year. Critical medications set up for CVS/CAREMARK’s supposedly flawless ‘auto-refill’ and automatically request a new prescription from the doctor, for crucial medications used to treat blood pressure and diabetes to name a few; are being delayed 15-35 days after the refill date, causing doctors/hospitals to scramble to try to stabilize chronic conditions. There customer service is clueless as to what is going on and how to fix the issue and their management doesn’t seem to understand that they are under a legal contract to provide the medications as the plan materials describes in plain language. The severity of the issue cannot be overstated, even the medication’s manufacturers have stated that the medications are in stock and that there are no shortages; that the issue is being created by CVS/caremark, by not ordering the correct quantities. The federal government and states need to ensure that CVS/caremark is performing its responsibilities, and companies need to start withholding payment; if CVS/caremark cannot perform the administration and management duties, that they were contracted to provide.

   Legacy.07 · 2 Sep 2026

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