Costco

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.9 1285240 ratings · App Store

1. 1/5Poor functionality and full of bugs

   It amazes me how Costco still can’t get their app to work halfway decently. Viewing product pictures doesn’t work properly and hasn’t for a long time. Browsing and search results take a long time to load and it isn’t due to my device or network. When you go to checkout, if you don’t know the address to ship to and leave the app to copy it. It will kick you out of the checkout process and you’ll have to start again. Effectively, ANY viewing away from the Costco app during checkout will cancel all the progress you made. This was a recent bug introduced in the past few months. It’s ridiculous how some people can get paid to be “developers” or “software engineers” but can’t even manage basic functional testing on major platforms like IOS. I guess they must be an “agile” team… lol but seriously Costco - fire your dev team and get qualified people to manage your app! It’s costing your customers a lot of time and trouble and completely inexcusable for a company of your size! Viewing product images and switching app focus during checkout are two basic functions that don’t work properly and haven’t for months. A recent update just got released so I tested it… problems are still there. So I’m writing this review. MAYBE somebody at Costco will see this… of course the product manager probably doesn’t do their job either but I’m holding out hope. Costco is a good company…

   finchrambleon · 30 Aug 2026

2. 2/5I love your employees in the store but your marketing folks are getting way off track

   Let’s get this part out of the way, I have been an executive member and also have the businesses credit card for about 15 years at this point. I love the rewards from both the card and the executive level membership. Our spending level generally got us to a little under $200 a year reward on the Costco Executive Membership and our credit card spending on the Costco Business credit card generally got us somewhere between a $500-$700 rebate every year. The employees at every store except one outside of Nashville have provided excellent and friendly customer service. My issue with the app is that you have to clear out of the notification in iOS by clicking into the products on sale. As a business owner of a automotive repair shop I not going to be buying jewelry or appliances. The frustrating part is even though these things are not my interest stiffer notifications that I have to clear out of. I know Costco loves to switch up their aisles in their physical stores to have their customers explore and potentially buy more, but can you please leave your Executive/Business members alone in the app?

   Edumacated Redneck · 30 Aug 2026

3. 1/5Zero-value app

   The reason I downloaded the app was because I thought it had some functionality, such as the ability to search/shop online and check in-store availability. When I searched “ice cream” it showed two unrelated items. I searched “cheese and dairy” and it showed 4 items available for purchase, to include a wheel of cheese for nearly $1,000. I received a membership as a gift and now wish I could give it to someone else who prefers Costco over Sam’s Club. Our first visit to the store involved showing the membership card to an employee in order to enter, then I see there is no scan and go option on the app. After finding a handful of items to purchase, I proceeded to self checkout where I was stopped and had to show my membership card again in order to check out. This made me appreciate Sam’s Club far more than I had previously. While our local Sam’s Club isn’t as large as Costco, it offers a sufficient amount of items and variety. Being able to use the Sam’s app for scan and go, online shopping (free shipping on many items for Plus members) and ease of ordering for curbside pickup, plus getting kickbacks to use as cash for purchases, that beats Costco’s idea of a functional app, for me.

   BurleyHick · 30 Aug 2026

4. 5/5Costco Rocks! 🎸🧦

   I absolutely am infatuated with Costco!!! There is nothing I can possibly want from any other place on earth. I love going there with my family and walking around especially on Sundays when they have a truck load of samples. I love that buying things in bulk there is very affordable and I love blowing my entire pay checks there!!! I wish Costco had a direct deposit from my work to them. Please don’t ever change. (Like the entry scanners you just added to your stores, or the automated check out at the food court, or the membership fee increase, or the new leadership, or the additions of self check out stands, or the tire pressure air pumps turning off after store hours, or the packaging of the rotisserie chicken, or the addition of more pick up lockers taking up space, or the taking away of our beloved churros - of which you were infamous for, or the cap you placed on auto insurance, or the change in gas sales, or the food court price increases, or the book sections that are getting smaller and smaller) but other than that, please don’t change anymore. 🤞Love You Costco!

   ToSailWithLuv · 30 Aug 2026

5. 2/5Very Glitchy and Bad Warehouse Search

   All my love and 5 stars for Costco, but this is strictly about their suboptimal app that does not live up to their name. My app is fully updated and running on an iPhone 16 pro fyi. Same issue as others have pointed out about the reviews freezing the page when you click on one to read more. Also will sometimes say cart is empty even if it’s not and have to refresh multiple times. I was also having an issue where it said I wasn’t logged in or a member which wasn’t true as I could clearly see my profile on the profile/account tab, not sure if this was fixed recently though. On a separate note, the local in-warehouse search function is very rudimentary compared to all other shopping apps or this app’s online search in that you have to type the EXACT spelling and even spacing to pull up the correct items (e.g. “RedBull” will bring up nothing, but “Red Bull” will…seriously??). You can’t search in general terms either (e.g. “Energy Drinks” will not pull up Red Bull or any of the top brands for that matter). I’m glad this function is even possible now, but it’s such an oversight that it honestly just makes me wonder if it’s on purpose to get people to walk into the store more lol.

   Commandolandorooster · 30 Aug 2026

4.7 441016 ratings · Google Play

1. 2/5

   The Costco app is frustrating to use. It doesn't show the actual prices in my local warehouse, only delivery prices with hidden markups. Be transparent: show the warehouse price and add a separate delivery fee if I choose delivery. Look at the Sam's Club app. It shows warehouse pricing, offers delivery or free shipping on qualifying orders, and has Scan & Go. Costco has a great reputation, but the app is far behind the competition.

   Mike T · 31 Jul 2026

2. 5/5

   easy to use great app

   Rus G · 31 Jul 2026

3. 5/5

   I like ordering online.

   Jack Beck · 31 Jul 2026

4. 5/5

   My favorite store!!!

   Tess Thomas · 31 Jul 2026

5. 5/5

   easy to use

   Stephanie Renwick-Cook · 31 Jul 2026

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