China Southern Airlines

• Free

Last verified 6 Aug 2026

4.0 1260 ratings · App Store

1. 3/5Early Seat Selection

   If you buy through the app, you can pick your seats ahead of most other customers. This can be a huge perk. Mobile boarding pass doesn’t work at most airports, but it’s still worth using the app.

   jh6328438 · 6 Aug 2026

2. 1/5Worse than useless

   If this app were simply useless, then it wouldn’t have wasted any of my time. Instead, it led me on. I entered my confirmation number and it pulled up our itinerary and gave the option to check in and to select seats. Once I selected our seats, the app required a barrage of information including our passport numbers and expiration date. Only after I entered all the information did the app inform me that I could not check in online and would have to go to the desk at the airport. It didn’t save my seat selection. Later on, I attempted to check the status of our flight. I tried multiple search options but they all told me our flight didn’t exist. This app is a complete waste of time.

   Wandering MK · 6 Aug 2026

3. 5/5Much Improved

   This app has improved quite a bit. The English version has been updated and now there is a lot of functionality. I’m able to book flights, redeem points and miles earned, change seats etc. just wish there were a way to upgrade seats to different cabins in the app such as Economy to business class.

   Keyoe87 · 6 Aug 2026

4. 1/5Useless

   I contacted customer support due to unknown error from the server preventing my purchase. They told me to download this app to purchase my ticket. It did not fix my problem and the person I chatted with offered me same exact ticket but with doubled price. I question if this company is even legit. Customer service is simply horrific. No one was able to fix my problem and they all seemed not to care at all. On top of all of it, I couldn’t believe they tried to sell me tickets with much higher price. This is a scam.

   pleasefixyourstaffs · 6 Aug 2026

5. 1/5Broken for foreigners

   You can’t real name verify, you can’t add your foreigner family members passport numbers, and the entire app interface doesn’t support English names properly. Terrible experience, and their customer phone support is consistently unable to help after reporting these many types of similar issues over the past year. Unless you are Han Chinese living in mainland China, expect to be treated like garbage by the China Southern app.

   benjaminchodroff · 6 Aug 2026

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