BVG Fahrinfo: Routes & Tickets

• Free

Last verified 6 Aug 2026

3.7 144 ratings · App Store

1. 3/5It works but not always…

   It works but not always. Needs better live status of train or bus late or early times. Also bit persnickety with addresses. Often it doesn’t like the addresses I get from Google Maps and I don’t know what to do to alter the format so it will accept them. Not a perfect app but it is the only official app for BVG. It is bad at showing where the bus stops are when transferring between services or where the train entrances are. I have missed connections several times after following signs from the train up to the street but then no signs directing you to the bus stop! It also needs a middle layer map for the walking around part you do from the street to the train, and from the train out to the street. I often miss connections because of the maze of tunnels and hallways you have to navigate blindly after you exit the train.

   macdimm · 6 Aug 2026

2. 1/5App crashed when I was getting controlled on the train!!!!

   The app crashed and wouldn’t open when the ticket checks began on my train and now I have to waste time going to the customer service to explain this problem and the 60 euro ticket. I’d advise any traveller to avoid using this app if you want to feel securely about your train travel. Remember, the train controllers work on weird incentives. They get paid based on a quota system of how many people they stop! They will still write you a ticket even as they see difficulty. What’s more, I couldn’t go to the DB customer service on the same day that I got the ticket. The train controller’s notes must batch every night to DB because they didn’t have them. You can’t even go to get the ticket rectified until 2pm the next day. For the app developers, you really need to get this right so you don’t inconvenience travellers and tourists with these app crashings!!!!!

   Uhmmm33327884217 · 6 Aug 2026

3. 2/5Can’t add payment method

   The new version came with a new design and it is really bad. The “clean” approach makes hard to understand what is currently selected and what will be changed if I click something. Also it introduced a new bug in the planner. When I chose my favorite locations as the start location, it always change automatically to my current location. Only works if after the first search I edit the starting point. Edit: new version is buggy and I can’t add credit card payment method. The app doesn’t even reach the point where it asks for the card number

   AppleOfficialAppReviewer · 6 Aug 2026

4. 5/5Fantastic in so many ways

   The little app will help you get around Berlin without the need of the language. The time calculated from and to a given location is perfect. You even can purchase the tickets via the app. I got a 2 day tourist ticket and I got around everywhere easily and quickly with impeccable timing. If you get the AB and C regions, you’ll even get to the airport. Cheap as well ticket wise. A must for any tourist (and likely new local) to have.

   Gizbab · 6 Aug 2026

5. 3/5The app got worse

   1- The pathfinding algorithm got worse. Usually, I could put a normal house address in the start and the destination and the app would find the best path, including the section I’d have to go on foot to the bus and the connection to the S-Bahn. Now it just says “Unfortunately no connections were found.” 2- I lost my favorite addresses after the major update. I assume they were saved locally and the new app has a new structure so they can’t be recovered, but it would have been nice to have known beforehand, or add a way to save them in my BVG account when logged in. 3- The UI is… fine? It’s different and the usability seems similar. It’s maybe not as straightforward as it used to be. Please, though, fix point number 1. It’s very annoying.

   Andrijor · 6 Aug 2026

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