British Airways

• Free

Last verified 27 Aug 2026

4.5 268381 ratings · App Store

1. 1/5Airline is a joke.

   Lost my bags for 3+ days. Had to end up going back to the airport to pick it up myself as they were not competent enough to get my bag from The Dublin Airport to our hotel in Dublin and we were leaving for Ennis the next day. Also had to cancel our first train because of this although I had been “guaranteed” my bag would arrive by the time we left for Ennis. Don’t even try calling them, if they do actually pick up the phone they will give you the run around, will speak broken English and are not helpful whatsoever. Talked to at least 3/4 different agents over the phone, each would give different answers each time then give you phone numbers to reach out to that I would call and it would say “this line is out of service”. Literally got nowhere after trying to call for hours on multiple different days. In addition to that, multiple flights have been delayed and when I went to submit a compensation form as for the clothes I had to buy (again didn’t get my bag for 3+ days) I spent 25 minutes filling that all out (adding receipts, descriptions, flight info, baggage claim info, bank account info, etc.) only to get a “sorry your claim has not been submitted due to technical issues”. Seems pretty convenient not to have your compensation page work. Refreshed the page and it just sent me right back to the beginning with none of my information saved. Absolute joke and I will do everything in my power never to fly this airline again.

   bsandstorm15 · 27 Aug 2026

2. 3/5Booked through American Airlines painful check in to British Airways

   I booked my flight through American Airlines. Everything was going swell until I had to check in. On my American Airlines app it said check in, but it just led to an error and went to a page saying BA was busy and thanks for waiting. It never loaded so I thought I’d try it on my computer, I did this and was getting through the steps when it said that a copy of my passport must be uploaded prior to boarding and I could do that via iPhone. I couldn’t remember if I did this so I completed the check in on the website on my computer and went to my phone to download the BA app. I figured I would need an account for the app so I made one. I then tried to add my booking to my new account but it said it couldn’t find the booking. At this point I was already frustrated and getting more frustrated. This had a different reference number than my initial reference number on AA. I then tried using this reference number but it still couldn’t find the booking. I then logged out of my account and tried to enter the reference number without an account and that worked. Luckily I was able to get my boarding pass after a good 45 minutes of scratching my head wondering why it couldn’t find my booking on the account I created but I guess since I initially did it as a guest/no account it wouldn’t transfer it over. I can admit I went about this is a strange way so I won’t give it 1 star (giving 3 stars because in the end it was functional but frustrating). I just wish it would’ve given my a more apt/descriptive error when trying to add this booking to the account I created like “booking already checked in on another account” or something. Just had to get this off my chest as it really stressed me out as this is my first time traveling internationally. Hope you have a good day!

   VentingUpset · 27 Aug 2026

3. 1/5Worst airlines app

   The BA app is the worst airlines app I have ever used. It doesn’t seem to properly connect to the backend data that is on the BA website and is constantly giving misinformation (saying I don’t have a seat assigned when I do have a seat assigned, saying I have a seat assigned in one place but when I try to change the seat trying to make me check in again, saying I need to check in when I have already checked in and finished seat selection, telling me I couldn’t checking in online and needed to proceed to an airline counter to be able to check in and get a seat assigned but I was able to check in through the website, making me fill out the details of where I will be staying in the US 6 different times, etc. it should also tell you that if you arrive at baggage drop more than 3 hours from your flight time (NOT your boarding time), then you will NOT be able to drop off your baggage, which would have given me an extra 40 minutes of sleep and I wouldn’t have thrown out my water which prevented me from taking needed medication in the 40 minutes I had to wait for bag drop to be allowed (and traveling as a solo traveler I didn’t want to give up my seat for the 40 minutes wait to go hunt down a water fountain). The app should also know my account information and automatically add any booked flights to the upcoming trips. Also, if the flight is operated by BA, but sold through American Airlines, it should say very clearly that even if you buy more than the economy ticket, you won’t be able to choose your seats on BA without paying even more money until 24 hours before the flight. If you pay for the higher level ticket on American, that should allow you to select your seats on BA as soon as the ticket has been issued.

   BrowserByNature · 27 Aug 2026

4. 1/5April Chittamai

   I’ve had the worst travel experience of my life flying BA and I am a frequent business flyer. We used BA for a family trip and they lost our luggage when we arrived in Rome. They wouldn’t assist and we could not get someone to answer the phone in FCO or on the BA customer service line. We had to make additional trips back to the airport in Rome to find our luggage even though it was promised to be delivered to our hotel. Thankfully we have air tags in our luggage otherwise I don’t imagine we would have ever found it. I’ve also emailed with no response for almost 2 weeks. The customer service has been incredibly poor with BA. To be on a 2 week holiday with 4 family members and have to waste our time, money, and energy (not to mention going several days without our clothes) made for a terrible vacation. After spending $13,000+ on flights with BA, I can confirm that is the last of my money they will ever receive. We are now trying to get home and we are stuck on a delayed flight and have no idea how we will make it back to the US. Yesterday, BA also lost the luggage of our friends who were traveling with us and can’t even tell them when they will receive their luggage. They have no clue where it is. What kind of business is run this way?

   April Chittamai · 27 Aug 2026

5. 1/5Check in experience is very confusing and frustrating

   The check in process was absolutely dreadful. I received an email a few days ago to input required info for travel to the US, which I did. Then when checking in today, it asked me for that info (the address) again. Then, it asked for date of birth again (it had put it in before too). Then, when I was almost done, it told me that to change seats I would need to use the “previous online check-in”. That was both confusing and frustrating. The map of the seats was also very bad and misaligned, which made it difficult to understand where our seats were on the plane. After figuring out a way to use the old version of online check-in, I found that we didn’t want to actually change our assigned seats due to availability, completed the check-in, and then had a lot of trouble getting boarding passes for both passengers onto apple wallet. In fact, that didn’t seem possible with this old check-in version. That was, again, very frustrating. Now when trying to view boarding passes from the app, it still says “check in and boarding pass”, which sounds like I haven’t checked in even though I’ve already been forced to go through the check in process 4 times in the past half an hour. This is again very confusing and frustrating.

   Nicknamejustletmesubmitthisrev · 27 Aug 2026

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