Bolt Food

• Free

Last verified 31 Jul 2026

• Free to download

Last verified 28 Aug 2026

4.6 9013 ratings · App Store

1. 1/5Poor Payment Service!

   I’ve had this payment issue for over a month now, and I am not sure if "fraud" is the right word to describe it. I made a card payment, which was debited from my account and cleared on the app, but it later came back as negative. Despite escalating the issue to the customer service team, all they keep telling me is to use my card again and they will debit it and credit me. This doesn't make any sense to me because I have already made the payment and I shouldn't have to pay double for something I have already paid for. I provided evidence of payment, but the situation remains unresolved. To make matters worse, I am now unable to access the app, and I can still see a negative balance on the ride app. This is unacceptable and needs to be fixed immediately. Your payment service is poor! Fix it! This isn’t the first time I’ve seen this happen.

   hsghdoenvskrbbd · 31 Jul 2026

2. 1/5Stolen food and terrible customer service

   I contacted Bolt Food multiple times to let them know there was something wrong with my order and they blew me off. Finally, I am contacted by the third courier to tell me that the restaurant has no order for me. I kept contacting customer service and they literally did not respond until later after it’s confirmed my food has been stolen and almost two hours in. It takes them so long to cancel my order to refund my money and they sign off with “have a great night!” Are you kidding me? No, you ruined my night because we have no dinner and you kept assuring me it was on its way and now we are hungry and without food or any resolution from the restaurant or Bolt Food so no, we are not gonna have a great night! I tried to use Bolt Food but never again!!!! Not worth it… issues can happen but it’s their customer service that turned me off forever.

   CareNunon · 31 Jul 2026

3. 1/5Blew me off stolen food

   I contacted Bolt Food multiple times to let them know there was something wrong with my order and they blew me off. Finally, I am contacted by the third courier to tell me that the restaurant has no order for me. I kept contacting customer service and they literally did not respond until later after it's confirmed my food has been stolen and almost two hours in. It takes them so long to cancel my order to refund my money and they sign off with "have a great night!" Are you kidding me? No, you ruined my night because we have no dinner and you kept assuring me it was on its way and now we are hungry and without food or any resolution from the restaurant or Bolt Food so no, we are not gonna have a great night! I tried to use Bolt Food but never again!!!! Not worth it... issues can happen but it's their customer service that turned me off forever.

   LeoHv2 · 31 Jul 2026

4. 1/5Terrible support chat after the broken order

   The courier refused to give the order, being right next to the front - taking advantage of the fact that he could not reach the phone before and he was allowed to dispose of the order, despite the fact that it happened in front of my eyes and I called the courier when the order had not yet been cancelled, he simply decided to eat it and the customer support absolutely did not want to listen and understand and put all the blame on me, believing that the money had already been lost and not wanting to return it, and in fact they had to simply have to contact the courier and told to give the order, instead they did not listen to me at all and simply gave a template answer and then tried to chat, the following requests immediately received an instant response that another administrator had already answered and that they could not help

   dobreeden · 31 Jul 2026

5. 1/5Scam warning, driver shows up, no food, no refund

   My order from Bolt Market Avenidas Novas never arrived. The driver came to my address, told me someone else had my order, and left. I received nothing. Support has refused a refund for weeks, repeating “internal process” and “fair use policy,” and providing no proof of delivery. No handoff photo, no GPS log, no courier notes. After reading many similar public reviews, this looks like a widespread scheme. A driver only needs to show up at your location, then Bolt denies refunds even when the customer gets no food. In my experience this is a scam. Money taken, nothing delivered, no accountability. I was a regular customer. Now I do not trust this service. If you choose to use it, document everything and be ready to dispute the charge if the order does not arrive.

   UGNJU · 31 Jul 2026

4.6 266131 ratings · Google Play

1. 5/5

   nice

   nana Yaw · 29 Jul 2026

2. 1/5

   The restaurant delivers snot, completely opposite to what I ordered. Bolt is kind enough to liaise but once the restaurant tells them the snot dish is the correct dish, then conversation is over. Extremely disappointing

   Eric Buysman · 29 Jul 2026

3. 1/5

   the seal was broken and there was no drink

   Grace njoki Karanja · 29 Jul 2026

4. 4/5

   great

   Moses Wanjau · 29 Jul 2026

5. 1/5

   Worst customer support I have ever experienced, no refunds offered even when courier refused to deliver the order or damaged the whole order. Uncomparable with Wolt, which always properly handles such scenarios.

   Žygimantas Kramenka · 29 Jul 2026

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• 1.114.0 · 28 Jul 2026
• 1.116.0 · 13 Aug 2026