BioLife Plasma Services

• Free

Last verified 31 Jul 2026

2.6 3660 ratings · App Store

1. 2/5Appointments mean nothing

   The problem with this is that appointments mean nothing. You set an appointment, but 100 other people did at the time as well. 3 hour waits are normal. Defeats the point of “scheduling an appointment”. ^^^^^ And they seemingly randomly don’t allow you to schedule appointments. I know there’s not many people there in the morning, but they block you out from that so fast. But yet you can still schedule at 7:30 when tons of people are there and coming in. So it’s next to impossible for me to donate twice a week when I can only schedule an appointment one at a time, and on that short notice I can’t get a spot in the morning. ^^^^^ And I’m confused why it even blocks you out of scheduling at that time when less people are there than at other times that you can schedule. ^^^^^ It’s just a tremendously packed place at this location, would love to be able to come in and get it done but this confusing method of “scheduling appointments” that assumes you have all the free time in the world is very oddly done. I definitely recommend getting a better system

   Joe"&' · 31 Jul 2026

2. 1/5Losing my mind

   This app and the website is driving me insane. I registered online to be a new donor. I donated for the first time on 2/9 and had the required physical. The next day, I received a text message saying I missed my appointment and could reschedule. I activated my payment card and it showed I successfully donated and was paid for the donation. The app and website both said I never had any previous appointments and I still need a physical+donation appointment. I called the center and submitted a “Contact Us” form on the BioLife webpage. Nobody ever picked up the phone or returned my calls after leaving multiple voicemails. Never got a response for the contact form either. I brought this issue up to the employees at my second appointment and one employee “merged” my accounts, apparently, so it “should be working”. I’m on my FOURTH donation now and the app and website both say I’ve never had any previous appointments, still need a physical, and cannot schedule any other type of appointment. All I want is for the app and website to recognize that I’ve been to at least one appointment so I can schedule normally. This is so irritating.

   Ness.12.367 · 31 Jul 2026

3. 1/5Garbage app

   Whoever wrote this app should be fired. The thousand+ reviews already written that outline how garbage it is , should be a clue. I’ll add a new one. 1- u can’t donate without the app. Literally. We call 4 different ones within a 40 mile radius. No one ever ever ever ever answers the phone. Ever. So u need the app to donate. U get to the place and there is always a 1-3 hour wait BEFORE sign in. Because “someone called in sick “. Because of that u have to click early early times to get in. Sadly most of them are gone. Like say 9 am. U click 9 am and u might get in but not your spouse. So she goes at 9:10. There is a 10 minute grace period to sign in. Can’t be 11 minutes early or late to sign in( at the facility) now say u get there at 8:40. Since it’s a 30 minute drive. U leave a cushion. U try to change appointment. U have to CANCEL old one. And click to see if there is availability. Hopefully there is. If not u just lost you appointment. You can get around this by talking to the receptionist there “hey can u see if there is something earlier since we are already here “. The app should show if any appointment is available NOW before u cancel to reschedule. ( I’m talking same day. Not reschedule for other days )

   Thaoboxer · 31 Jul 2026

4. 1/5Biolife is a based center, and they need to be investigated.

   Ok I went in and took a physical. Passed donated twice then they blocked me out and UPS stopped at my house and handed me a letter stating that my plasma was not up to parr, I’m like what! I don’t do drugs I take care of my self, they said I had to much white cells attacking the red blood cells, I’m like I gave in the past not to long ago to another plasma center and they never refused me. This center is being run by a biased personnel that just take who they want it seems, it could of been that they made a mistake and labeled the flask with some one else's name. there’s nothing wrong with me. They said I’m banned forever there, I hope they check them out and reprimand who ever is behind this. I recently donated at another facility and they never refused my donation and I’ve donated at least five times already. What does that say, there’s some kind of mistake. The lady there lied to me, but that’s ok that’s not the only place I can donate. I just wanted to say this and bring up what I went through there. Thanks for taking the time to read it.

   Kilo buddy · 31 Jul 2026

5. 5/5Excellent place, Wonderful and easy to use App.

   I have been a donor here since december 2023 and i am very happy with everything . The staff are great and they make me feel appreciated and welcome. They are all very good at what they do and there are very distinct rules and policies that must be followed regarding everything involved with the donation process. They usually can get my vein with one good poke and if they have any trouble they get someone else to help them before trying again. The app has been a needed tool and makes the scheduling, rescheduling, checking the debit card, and checking promotions so much easier than using the website. Messages, blogs and everything that is on the website can usual be accessed through the app. i have never had a 3 hour wait like another user claimed to experience. perhaps during the holidays when they get very busy that might happen but for the most part the only 3 hour wait is at the first donation with the physical and perhaps the yearly physical or when there is a referral to the medical staff/nurses for some reason. The app is great and it's better with the changes and remodeling. The center is the best and so much better than the other option here in Tucson, AZ!! I highly recommend this center and if you go tell them Angela Vicari sent you to get an extra $25 with your first 2 donations!!

   AngelaRVicari · 31 Jul 2026

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