Banfield Pet Hospital

• Free

Last verified 30 Aug 2026

4.8 119776 ratings · App Store

1. 5/5Great app!

   I enjoy this app a lot for making an appointment in a pinch. A while ago my parents dog got hurt, nothing deadly (thankfully). But it was dire to me. He got a scratch on his eye. I quickly checked all the local Banfield’s on the app near me and got an appointment for that following afternoon. Using the Banfield app I was able to schedule this appointment and leave notes for the vet techs and vets to see before we arrived. I like how the app abled me to see multiple Banfield’s in my area to see who availability would have to see us soonest. All the staff was super friendly and helpful in treating our pup. And we were easily able to book his follow up appointment, which I was easily able to check on the app. This app is super easy to use and clear I will definitely recommend it to my friends and family who struggle with keeping their pet’s vaccine dates and such scheduled to date.

   Watcherfreezer · 30 Aug 2026

2. 1/5Horrible App Login

   This review isn’t about Banfield Pet Hospital or their service, but their app. Every time I try to login, I have to reset my password because for some reason, my passwords aren’t “saved” in their system. First, every time I try to log in with my current password, it would say “wrong password”. Second, the fingerprint or facial recognition for login doesn’t work even though after every time I create a new password, it would ask me if I’d like to use this feature. And yes, I register this feature every single time. But after a week or so, the new password either won’t log me in or the fingerprint/facial recognition feature doesn’t work. When I try resetting my password, it says my email address is not registered any accounts. However, when I search my email address through the Client ID portal, it says my email address is already registered with an account. WHAT IS THIS? Seriously? I’ve never seen such a contradictory flaw in an app. Especially when my pet is sick. I’m paying close to $500 a year for the OWP that offers free online consultations. To seek help from a veterinarian about my pet’s symptoms. Yet, I have to go through so many obstacles to do so. My pet isn’t feeling well right now and I can’t do anything about it. Literally nothing because of this fatal flaw. I’m hugely disappointed. This app needs serious reprogramming. It’s putting a lot of stress of us and putting my pet’s life at risk.

   Rawdoi · 30 Aug 2026

3. 4/5Love Banfield Clinic In Carrolton

   We have used Banfield Clinics all over the state of Texas! We have moved a few times, since we have had Bear, the past 4 years. We left the Carrolton area in December of 2018 for North Richland Hills. There are plenty of vets around here including a few Banfield clinics. Our family, especially Bear fell in love with the front staff, the vet techs, Dr Martin & Dr Bell. There was one vet tech in particular who got down on the floor to all Bear to check her out and make him feel comfortable. It didn’t take my big Pit Bull baby long (maybe 45 seconds to a minute to fall in love)! Next thing we knew he was sitting down her lap like and child would. Just confirms my gut feeling that he doesn’t realize he’s a dog. He used to never go in back with the lab tech in Grand Prairie or Mansfield. I would have to walk him back there in that (employee only) get him comfortable and then walk away. The vet tech in Carrolton named Amanda earner his trust and would follow her anywhere. So we still drive from North Richland Hills to Carrolton to get his health care. We move that Carrolton family. Unfortunately, we learned here recently Amanda and her man have moved to Colorado, the only positive is she’s still at Banfield in Colorado. Amanda Bear misses you so much. The Banfield Carrolton team gets an All-Star team in my eyes!

   JK Davis · 30 Aug 2026

4. 2/5Excellent Vet Care at Banfield Matthews – Spoiled by a Frustrating Billing Error

   I had a very positive experience with the medical care at Banfield Hospital in Matthews, but the billing process left a bad taste in my mouth. The vet was absolutely amazing,knowledgeable,caring, and thorough with my pet. I felt confident in the treatment plan and really appreciated how well they explained everything. The front desk staff were also friendly and welcoming when I checked in. However, the front desk interaction went downhill due to excessive chatting. The receptionist confidently told me that my visit was fully covered by my insurance and let me walk out without any payment. Six days later, I received a call saying they had made a mistake apparently another customer’s visit had been applied to my account by error and that I now needed to come in and pay the balance or it would be sent to collections. While I understand mistakes happen, this one felt avoidable. The over-talking and lack of attention to detail during checkout created an unnecessary stressful situation for me. I shouldn’t have to worry about collections because the staff wasn’t focused on verifying the insurance information properly. Overall, the veterinary care itself was great and I’d return for the medical side, but they need to tighten up their billing and checkout procedures to prevent these kinds of errors.

   Charlotte_observer · 30 Aug 2026

5. 1/5Glitchy

   The saved card under my Wellness Plan will always have to be reentered in order to pay now. What I mean by that is, let’s say you have your Mastercard ending in 0001 as your preferred method of payment for your Optimal Wellness plan. It’s set up on AutoPay monthly, but you want to go ahead and Pay Now ahead of the auto pay- the app will still take you to the third party site and have you re-enter all your payment information, even though it has your card saved on file. Secondly, you can’t cancel you can only choose not to renew. Let’s say that you took your dog in and got some vaccines and a check up, you know you have more vaccines and more check ups so you buy the Optimal Wellness plan. But then, you move and there are no Banfields near you. Tough! You cannot cancel or they will retroactively charge you full price for any services received and you will be forced to pay the entire balance, full price on everything immediately 100%. So for example - dental is covered for dogs if you get the plan. So you have the plan, your dogs teeth get cleaned, then 6months later, you have to move, you try to cancel your plan. They will retroactively charge you full price for dental services already rendered as part of the plan and then proceed to charge full price for every medicine, exam, food or treatment and their full price is really high. Anything that you got a “discount” on will be re-assessed at full price with 100% due now-this is always calculated higher than simply continuing the plan until the year is up. Even if it isn’t, they seem to make sure that it is always cheaper to just continue your monthly plan.

   natedawgj · 30 Aug 2026

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