Quick verdict
- What it is
- Store information collected; independent summary not yet available.
- At a glance
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- Free to download
Categories and search queries
Official categories
- Medical
- Health & Fitness
AppCorpus categories
Key functions
| Function | Availability | Access | Scope | Evidence |
|---|---|---|---|---|
| Free app | Yes | Free | — | Store published |
Screens
App Store
18 store screenshots
Pricing & paywalls
App Store
- Free
Ratings & reviews
App Store
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1/5Can’t even log in and customer service non existent
Completely defective app, I need help I’ve been trying to make a doctors appointment for a week on this godforsaken app and I can’t. What a crappy app omg
Lalallaa56 · 6 Aug 2026
Privacy & accessibility
App Store
Privacy
- Data Linked to You — Analytics — Contact Info — Email Address Developer declared
- Data Linked to You — Analytics — Contact Info — Phone Number Developer declared
- Data Linked to You — Analytics — Diagnostics — Crash Data Developer declared
- Data Linked to You — Analytics — Diagnostics — Performance Data Developer declared
- Data Linked to You — Analytics — Identifiers — User ID Developer declared
- Data Linked to You — Analytics — Other Data — Other Data Types Developer declared
- Data Linked to You — Analytics — Usage Data — Product Interaction Developer declared
- Data Linked to You — Analytics — User Content — Customer Support Developer declared
- Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
- Data Linked to You — App Functionality — Contact Info — Name Developer declared
- Data Linked to You — App Functionality — Contact Info — Other User Contact Info Developer declared
- Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
- Data Linked to You — App Functionality — Contact Info — Physical Address Developer declared
- Data Linked to You — App Functionality — Identifiers — User ID Developer declared
- Data Linked to You — App Functionality — Other Data — Other Data Types Developer declared
- Data Linked to You — App Functionality — User Content — Customer Support Developer declared
- Data Linked to You — App Functionality — User Content — Photos or Videos Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Email Address Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Phone Number Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Physical Address Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Identifiers — User ID Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Usage Data — Product Interaction Developer declared
- Data Linked to You — Contact Info Developer declared
- Data Linked to You — Diagnostics Developer declared
- Data Linked to You — Identifiers Developer declared
- Data Linked to You — Other Data Developer declared
- Data Linked to You — Usage Data Developer declared
- Data Linked to You — User Content Developer declared
- Data Not Linked to You — Analytics — Identifiers — Device ID Developer declared
- Data Not Linked to You — App Functionality — Sensitive Info Developer declared
- Data Not Linked to You — Identifiers Developer declared
- Data Not Linked to You — Sensitive Info Developer declared
Accessibility
No accessibility labels collected yet.
Versions
App Store
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10.0.0
We've made big improvements to make booking an appointment faster and easier, based on your feedback. • We’ve streamlined the process to make it even more intuitive and hassle-free, so you can book an appointment quickly and effortlessly. • Patients in Northern Ireland can now book appointments directly in the app, without needing to call the Patient Experience team. We hope you enjoy the new update. Your feedback helps us make continuous improvement
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11.0.0
We are introducing additional Advanced Clinical Practitioners in the form of Physiotherapists and Mental Health Practitioners to offer more specialist support based on your health concern. We’ve also made improvements to the booking journey to make it quicker and easier to use. We hope you enjoy the new update. Your feedback helps us make continuous improvements.
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11.1.0
Thanks to your feedback, we’ve made it easier to join your online appointment with a new waiting room, clear homepage prompts, and a handy countdown. We hope you enjoy the update - your input helps us keep making the app better!
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11.2.0
We’ve introduced sex at birth to support safe and accurate clinical care, and made improvements to the app experience by fixing defects for smoother booking and appointments. We hope you enjoy the update - your input helps us keep making the app better!
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12.0.0
We’ve improved the booking journey for a more personal experience - the right clinician, at the right time. Easily choose your clinician type and book appointments at times that suit you.
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12.0.1
We’ve made several behind-the-scenes improvements to keep things running smoothly. This update includes: • General stability enhancements • Bug fixes and performance improvements • Minor UI refinements to improve your experience
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13.0.0
We’ve upgraded our login experience to make signing in simpler and more secure. You can now log in using trusted external providers, powered by industry-standard authentication. This is the first step towards a single sign-on experience, improving security, compliance, and ease of access across our services.
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13.1.0
We’ve improved the appointment selection screen so it now shows more availability and makes it easier to find a time that works for you. We also fixed an issue where users selecting “Other times” couldn’t see any slots if their device was set to the 12-hour clock format.
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13.2.0
We’ve improved the appointment joining experience and introduced a new waiting room to make it clearer and easier for patients to join their consultation.
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13.3.0
We’ve improved the experience of joining appointments and increased the stability of the service. Users should see fewer issues when joining consultations and a more reliable experience throughout their appointment.
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14.0.0
We’ve improved the prescription experience. Prescriptions are now more seamlessly integrated with our pharmacy partner.
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14.1.0
Improved app stability and performance. Added enhanced monitoring and crash reporting to ensure a more reliable experience.
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14.2.0
We’ve improved the user experience and stability of the service.
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14.3.0
This update includes performance improvements, UI enhancements, and bug fixes to make the experience smoother and more reliable.
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14.4.0
This update includes performance improvements and bug fixes to make the experience smoother and more reliable.
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14.5.0
This update includes a range of bug fixes and performance improvements to make your experience smoother and more reliable. Thanks for using AXA Doctor at Hand.
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14.6.0
· 29 Jul 2026
We've made improvements to our appointment booking experience to help you book appointments more quickly and easily. • Simpler, more intuitive booking • Easier appointment selection • Fewer steps to complete your booking • Performance and usability improvements
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8.5.0
Enhanced Cookies Consent Management: We've improved our handling of cookies consent to give you more control over your privacy preferences. Easily manage cookies settings directly from the app settings menu. Platform Stability Improvements: We've squashed bugs and made performance enhancements to ensure a smoother experience across all devices.
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8.5.1
Minor copy updates and other bug fixes
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8.6.0
This update includes enhancements to the service to better support our Advanced Clinical Practitioner workforce.
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8.7.0
This update brings you the following: - The ability to book one-off appointments for yourself and your dependents has been reactivated. - Various bug fixes and performance enhancements to improve your overall experience
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8.8.0
We’ve made some updates to improve your experience with our app: Post-Consultation Notes Enhancements: Your consultation notes will now include the information questions asked during the appointment booking process, helping you to easily refer back to important details. Improved Booking Experience: We’ve made performance improvements and fixed defects to ensure a smoother experience Thank you for using our app! Your feedback helps us make continuous improvements.
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8.9.0
We’ve made some updates to improve your experience: • Follow-up clinical updates: Now, when needed, you’ll receive additional updates from your clinician after your consultation. • Smoother experience: We’ve fixed bugs and improved performance to keep everything running smoothly. We hope you enjoy using our app. Your feedback helps us make continuous improvements.
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9.0.0
We’ve made some updates to improve your experience: • Improved app performance and monitoring for a smoother experience. • Resolved an issue where some users landed on the Login screen instead of the PIN screen. • Resolved a problem where the join appointment alert pop-up displayed a different doctor’s name to the patient. We hope you enjoy using our app. Your feedback helps us make continuous improvements.
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9.1.0
We’ve made some updates to improve your experience: • Simplified appointment rescheduling: We've refined the rescheduling process, making it easier to select available time slots that fit your schedule. • Booking process Improvements: Issues with appointment option toggles during booking have been resolved, ensuring a smoother booking experience. • General enhancements: We've implemented various bug fixes and performance improvements to enhance the overall app functionality. We hope you enjoy using our app. Your feedback helps us make continuous improvements.
Alternatives
- Third Space — Same category + similar ratings
- Evergreen Life PHR — Same category + similar ratings
- Virgin Active UK — Same category + similar ratings
- Patient Access — Same category + similar ratings
Availability by market
- US
Data quality & evidence
- Page completeness
- Live store listing
- Last verified
- 6 Aug 2026
- Sources
- App Store
- Independent summary has not been published yet.