American Airlines

• Free

Last verified 28 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.8 1487015 ratings · App Store

1. 5/5Service with no concern.

   Exceptional customer service is about finding solutions problems not deferring them. American Airlines at the Manchester airport in New Hampshire has a policy somewhere written on their website that states you must be at the airport 45 minutes before your flight in order to check in your luggage. The main reason for flying out of a small airport is that you do not need to be there extra early. My wife and I went to check in our luggage 43 minutes before the flight, and we were greeted by a blank look. The woman at the desk said I cannot check your bags you are late you should’ve been here 45 minutes. I asked if I could carry the bags on she replied no one bag is too big. She then said, I will book you for another flight which would’ve taken us into Orlando five hours after our conference started. After 10 minutes, she then said you could try to go through the TSA checkpoint. The agent at the TSA checkpoint found one item in our bag that could not be carried on which was a $30 item which had to be thrown out. When we went to board the plane the agent at the desk said I will check your bags but your one bag will cost $30. I agreed. He then waived the $30. Why even mention the $30 to make matters worse if you’re going to waive it. Had the original agent not delayed us I would have removed that item from the bag and place it in my car. Back to my original comment exceptional customer service is about finding solutions. The original agent could have simply stated it the beginning that we could go through TSA and they would check our bags in at the plane. Then inform us of the policy that you need to be 45 minutes early.

   B urghfghg · 28 Aug 2026

2. 5/5Very disappointed

   First, I was denied boarding my original flight because they closed the bag check in 42 min prior to departure and I showed up 40 min prior. I think they don’t have enough agents to staff both the counter and the gate. So they booked me on 5:18 pm flight going to Harrisburg PA versus Scranton. Then my 5:18 flight was canceled due to “mechanical.” They booked me on a United flight leaving GB at 5:30 but they have already sold my Harrisburg flight to someone else presuming that I will just get rebooked the next day. They finally got me on a Philadelphia flight out of CHI at 8:52. They provided me a hotel voucher to stay in PHI at a Radisson. Once I got to Philadelphia, my checked luggage did not show up and the baggage person told me that United didn’t check it all the way and that my luggage is now lost. They helped me with a claim form. He told me that the bag will show up tomorrow. Also the Radisson is disgusting. There are hairs all over my toilet and shower floor. There bugs in the lobby. The parking is not free (10 dollars/ night). It is the worst hotel I have stayed in years by far. I am very disappointed with American Airlines. I may cancel my credit card with you and probably would fly you guys again. Just awful!

   jzhang 8278 · 28 Aug 2026

3. 1/5Poor usability

   I’m going to try and keep this app review unbiased, because of my last 20 (yes, twenty) flights with American Airlines, not a single one has been on time, and multiple have been flat out canceled. But for this new adventure with AA, it was a technological glitch that led to disaster. Yesterday, I checked in for my flight (which I know because I explicitly remember choosing my seat and being bummed about a middle seat). Today, I arrived at the airport two hours early, went through TSA with no problem, no problem showed on my app, so I thought I was all set. But when I went to board, I realized the app didn’t have my boarding pass. I tried to go get it printed at the front, but they very rudely told me to wait in line (which was the standby line, FYI). 30 minutes later, when the line was finally done, they told me I WASN’T checked in and it was too late, there were no seats. Probably because they’d given it to the standby people in front of me. So, 1) the app needs to SAY something when you aren’t checked in. This is a usability thing - not a single warning message to say I’m not checked in. 2) not app related but I’m going to say it anyways, if you read all the way to the end of this review then take it from an AA regular - do NOT EVER take American Airlines again. It’s a real bummer because they have some convenient flights from my location, but I will now be paying whatever extra cost I have to at another airline in order to avoid AA. 20+ chances was too many.

   12345 ifc · 28 Aug 2026

4. 4/5Improvements to App - make AA - A+

   Overall... there have been significant improvements to the app over the years... hopefully this finds the correct manager to resolve (since Improvement suggestions to AA directly - via web and phone - go unnoticed). These are suggestions to get you to 5 stars and would help the company in quality effectiveness and help the basic traveler. Number 1: allow push notifications for elite members who get upgraded to notify them of the change - the current practice of seat changes is super delayed by about 20-30 minutes. Send an immediate update of upgrade acceptance upon system change. This applies to individuals waiting at the airport and not elite upgrades days in advance. Number 2: Just as the app updates upon flight landing pertaining to gate arrival/baggage claim information, to better serve the company and provide quality feedback of customers experience, allow a quick 4-5 question survey (star based) of their flight. So many other apps already do this - Like ones that I use: Look at TripIt for an example. This provides immediate quality feedback to AA; and since every single flight is different, this may better serve as an indicator to employee services provided and trend employee performance. This would also allow those who go above and beyond to be provided with immediate feedback and those that underperform know where they stand in the company. Given my app development, this would be an easy enhancement and huge win for AA in employee monitoring and aircraft performance! Since my last suggestion was addressed via this review process, I hope this finds the right person.

   swnby · 28 Aug 2026

5. 1/5Bad service start to finish

   I recently flown with American Airlines. I am very disappointed in the service that I received. First on the way going to my trip. The airline threw away my babies can the formula he’s six months old. Secondly, they threw away all of my babies, body wash, and lotion on the way coming back. They changed our gate eight different times so we walked the airport multiple times finally got to the final gate where our plane was boarding just to be told that our flight was delayed. Long story our flight got delayed a total of three times I was at the airport with an autistic 11-year-old and a six month old. And a handicap person for 18 hours finally was able to get on the plane after 18 hours in the airport. Just to be told that it’s going to be another two hour wait because the pilot never showed up waited around for. The third pilot when he came, he informed us that it was going to be Another hour and a halfway because they did not have any staff that worked on board finally made it to my destination just for the captain to announce that there is nowhere to park the plane so we have to wait another hour finally he was able to park the plane just for him to say we cannot get off the plane yet due to lack of staff. It’s all overall my first experience with American national Airlines really was not a good one I do not recommend American Airlines if you have children you are traveling with because it’s a possibility. Your flight might get delayed as many times as mine did.

   Props doh · 28 Aug 2026

4.8 253044 ratings · Google Play

1. 4/5

   easy

   Mike Perrin · 31 Jul 2026

2. 2/5

   can't check in. loops.

   Cy Chino · 31 Jul 2026

3. 5/5

   easy to use, thank you 😊

   Lena Walker · 31 Jul 2026

4. 4/5

   so far, pretty good except I couldn't get my boarding pass at all

   Nanna P · 31 Jul 2026

5. 5/5

   LOOOOOOVE THE APP! LOOOOVE THIS AIRLINE! However, we had a very racist encounter with a ticketing agent It was recorded and I will be posting soon

   The Real Asil · 31 Jul 2026

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