American Airlines

• Free

Last verified 28 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.8 1487015 ratings · App Store

1. 1/5Just a terrible app

   If you create an app that takes reservations, allow the user to go to another window on their iPhone to look and collect other information while not omitting the whole reservation that one has already inputted. I switched over to another window to look up my girlfriends tsa number, went back to the AA app, and boom. All my inputted info for my reservation was gone. Back to step one. So I go back to my credit section(because I have a flight credit), and the site allows me to book from my trip credit page. It even says trip credit at the top of the app as I’m booking my flight(for the second time). I fill everything out again, get to the payment section, and I swear to god it asks me how I will pay for it and if I will use a credit or not. Funny. I thought it would automatically add my credit since I started the whole reservation from the trip credit section. But no. It suddenly asks if I’m paying with flight credit, trip credit, or credit card. So I go back out to find out if it’s a flight or trip credit and to find the credit number. But guess what? As soon as I do that it cancels everything I’ve inputted again. How dare you allow your stupid app to treat your customers this way. You force us all to use these stupid apps because you can’t afford real life ticket agents, and then the apps are designed by complete morons so you drive all your customers insane. Thanks for making this all so easy.

   Blasphemy6 · 28 Aug 2026

2. 4/5Rather impressed

   Airlines have taken an (often well deserved) beating as of late. Flying is a pretty miserable experience, for the most part. The fact that you have to steel yourself for whatever the length of time of the trip might be pretty much says it all. All that said, I installed the AA app several months ago with low expectations. Now I’m impressed it works really well in providing very good, right up to date information. It even maps out how to get from one gate to another when making a connection. Very nice. The one thing that would be nice to add is making it easier to edit passenger information, such as TSA PreCheck and Passport numbers. As an aside, I have to also complement AA. I recently had to make changes—twice in two days—to a complicated overseas trip and the agent on the phone could not have been more helpful. The aggregate time to make both changes was only about 30 minutes, including waiting for a call back (rather than wait on hold). And no charges for either change. I’m fact I got a refund because the new flight was cheaper. I had stopped using AA about 7 years ago because of serious problems with their service. I only returned (planned to be briefly) because I had some miles to use. Well, they’ve won me back.

   LSSR22 · 28 Jul 2026

3. 5/5Service with no concern.

   Exceptional customer service is about finding solutions problems not deferring them. American Airlines at the Manchester airport in New Hampshire has a policy somewhere written on their website that states you must be at the airport 45 minutes before your flight in order to check in your luggage. The main reason for flying out of a small airport is that you do not need to be there extra early. My wife and I went to check in our luggage 43 minutes before the flight, and we were greeted by a blank look. The woman at the desk said I cannot check your bags you are late you should’ve been here 45 minutes. I asked if I could carry the bags on she replied no one bag is too big. She then said, I will book you for another flight which would’ve taken us into Orlando five hours after our conference started. After 10 minutes, she then said you could try to go through the TSA checkpoint. The agent at the TSA checkpoint found one item in our bag that could not be carried on which was a $30 item which had to be thrown out. When we went to board the plane the agent at the desk said I will check your bags but your one bag will cost $30. I agreed. He then waived the $30. Why even mention the $30 to make matters worse if you’re going to waive it. Had the original agent not delayed us I would have removed that item from the bag and place it in my car. Back to my original comment exceptional customer service is about finding solutions. The original agent could have simply stated it the beginning that we could go through TSA and they would check our bags in at the plane. Then inform us of the policy that you need to be 45 minutes early.

   B urghfghg · 28 Aug 2026

4. 5/5Boarding pass not available

   I’ve been using this app frequently since 2017, Exec Platinum, so I have some familiarity with how it works. When trying to report an issue through the developer site I simply get a Q/A page so I’m going to report here: I’m trying to board a return flight and when I click on the boarding pass button it takes me to my wallet, but there’s no boarding pass in my wallet - I never added my return flight boarding pass to my wallet. If I close my wallet and return to the app it has the endless loop - open wallet and no boarding pass. I’ve experienced similar behavior in the past when I’ve added a boarding pass to my wallet and received an upgrade, I would need to delete the old boarding pass from my wallet in order to get the new one. I received an upgrade today, but since I never added the original boarding pass there was no way to retrieve one from the app. I assume since I had added my boarding passes (to my wallet) from my original destination that an flag was set in the app to go to wallet, even though the return pass had not been added. This is a known bug that I’ve been able to work around in the past (few years now) but today I could not find a work around and had to get a printed pass.

   kilrouwasnthere · 28 Aug 2026

5. 1/5Poor usability

   I’m going to try and keep this app review unbiased, because of my last 20 (yes, twenty) flights with American Airlines, not a single one has been on time, and multiple have been flat out canceled. But for this new adventure with AA, it was a technological glitch that led to disaster. Yesterday, I checked in for my flight (which I know because I explicitly remember choosing my seat and being bummed about a middle seat). Today, I arrived at the airport two hours early, went through TSA with no problem, no problem showed on my app, so I thought I was all set. But when I went to board, I realized the app didn’t have my boarding pass. I tried to go get it printed at the front, but they very rudely told me to wait in line (which was the standby line, FYI). 30 minutes later, when the line was finally done, they told me I WASN’T checked in and it was too late, there were no seats. Probably because they’d given it to the standby people in front of me. So, 1) the app needs to SAY something when you aren’t checked in. This is a usability thing - not a single warning message to say I’m not checked in. 2) not app related but I’m going to say it anyways, if you read all the way to the end of this review then take it from an AA regular - do NOT EVER take American Airlines again. It’s a real bummer because they have some convenient flights from my location, but I will now be paying whatever extra cost I have to at another airline in order to avoid AA. 20+ chances was too many.

   12345 ifc · 28 Aug 2026

4.8 253044 ratings · Google Play

1. 4/5

   easy

   Mike Perrin · 31 Jul 2026

2. 2/5

   can't check in. loops.

   Cy Chino · 31 Jul 2026

3. 5/5

   easy to use, thank you 😊

   Lena Walker · 31 Jul 2026

4. 4/5

   so far, pretty good except I couldn't get my boarding pass at all

   Nanna P · 31 Jul 2026

5. 5/5

   LOOOOOOVE THE APP! LOOOOVE THIS AIRLINE! However, we had a very racist encounter with a ticketing agent It was recorded and I will be posting soon

   The Real Asil · 31 Jul 2026

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• 2026.22 · 26 Jul 2026
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