Amazon Flex

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.7 426385 ratings · App Store

1. 4/5Safety suggestion

   Safety suggestion: Create a “dark mode” for the flex app. The bright background of the flex app is very hard on the eyes while driving and delivering after dark. In some cities and counties, it is illegal to drive with a light on at night while in the car because of how hard it is for the eyes to focus on other vehicles, signs, and road hazards. The bright white background of the FLEX app makes it difficult to refocus on the road and on obstacles while driving and delivering in the dark. Please make an effort to change this incredibly dangerous part of the flex app. The bright white background of the FLEX app is dangerous while approaching homes at night; it drowns out surrounding vision making it difficult to see oncoming obstacles, such as steps and curbs. More so, it also makes it very difficult to see potential threats such as a stranger approaching or a dog approaching in the dark while delivering on foot. Please make an effort to change this incredibly dangerous part of the FLEX app. I have tripped and fallen twice while delivering packages at night while using the FLEX app. I have also been approached by strangers at night while using the FLEX app to complete a delivery. Due to the bright white background of the flex app, I was not able to see these hazards or potentially dangerous situations while delivering. Please make an effort to change this incredibly dangerous part of a FLEX app.

   AMZN DRVR · 30 Aug 2026

2. 3/5Live support = weak link!

   I’ve really enjoyed the flexibility of this app. The only issue that I have, and it’s a pretty big issue, is with the support drivers seem to get from the live chat feature- on road and off road. IiioAnytime anything comes up for me, I contact support. And generally speaking, it’s not at all my fault, and I’m going above and beyond to ensure that customers successfully receive their packages and everyone stays safe! So let’s say I have a route that majority apartments, and several of the stops have access issu cted by this incident. But almost without fail, wit will show on my standings, and it will take an additional several es/can’t get ahold of customer.. so I actually take the time to reach out to customer serval times, and try to find a safe way into the building without causing disturbance. I generally have luck eventually gaining access, but it does take me much longer than anticipated. I call support, let them know why I’m a little behind, they tell me not to worry, they’ve made a notation to my account and my standings won’t be negatively affected by this incident. But almost without fail, it will show on my standings, and it will take an additional several times of reaching out to support to get someone who will actually hear me, look at the notes in my account, and to please adjust my standings so that if fairly and accurately reflects the work that I do for the flex program. I d

   PosieNation · 30 Aug 2026

3. 3/5Offers and pay rate

   I just happen to come on this review site just so that I can read some of the comments because I thought I was the only one feeling like I’m not getting enough money for the routes that are given to me. First of all, whatever they did with the update so that you can reserve block times that’s going to make it easier for you is a joke. I can’t tell you how many times I’ve gone on the page to reserve the correct time that they said was going make it easier for me to never be chosen. I mean, I have a good rating a good standing I’ve been doing this for 5+ years and I liked it because of the flexibility but lately it has been going downhill the pay for the time that you’re trying to deliver is bad two hours for $38. What is that? And you put 27 packages in that I get 27 packages in a three hour block as well and thats only $57. The route has so many miles on it that I sometimes just want to take it back but then you will mess up your ratings. Why give us an option to pick blocks if you’re not gonna give it? Why aren’t we getting paid more for these blocks? Why do I have to hit the offer button to refresh over and over again to see blocks that are available to go and try to save a block and it disappears. I don’t understand what’s going on. Am I missing something?

   What’s up with that2026 · 30 Aug 2026

4. 2/5Experience went from amazing to protect your mental

   Good offers don’t come through anymore. I’m usually scheduled a week out and for the last 2 and a half weeks I’ve scheduled maybe 3 offers, forcing me to work with other delivery platforms. I’ve done Flex since January ‘22 and the experience has drastically gone from great to bad, to find something else immediately. Im a full time college student and full time Flex driver…..this no longer pays the bills. I scheduled a route for 3:30am, the license scanner was malfunctioning, I called support to check in and was told they were closed. HOW and you have hundreds of drivers on the road! Flex support will lie to the drivers in a heartbeat. Something was reflected on my standings negatively, I reached out, they said it was beyond my control, they’ll remove it…..within the next 24 hours I got an email WITH NO EXPLANATION saying they aren’t removing it anymore……I don’t mind driving far out, I love to drive, that’s why this job did fit perfect for me at one point, but now I don’t recommend it for anyone’s mental health…..there is NO advocacy for the drivers, the customer can say absolutely anything and it’s the drivers fault, with no investigation whatsoever, ONLY until you email them and ask what’s up will they do any type of looking into it, and even then it’s 50/50. I don’t recommend it AT ALL. If you’re a college student, PLEASE look into work study like I am. I start soon and couldn’t be happier to leave this behind!!!!

   Full Time College Kid · 30 Aug 2026

5. 2/5Poor customer service and design of app

   My experience was not bad initially. I delivered packages the first half, of my very first route with ease. Suddenly, I encountered several addresses where the in app gps brought me to unsafe locations. I ended up using my personal app and was able to make the delivery. The same thing happened on my next route. Most of the time you will be brought right to your destination and other times you will not. Be prepared to use other gps apps. Another issue is payment. I changed my payment option to a debit card from banking account since it takes longer to receive your money and it just not a good idea to link your bank. I realized I changed it right before payment so I had to wait until they confirmed my debit card. That is fine. A week later, I am fed different information with the same information related. Trouble shoot, trouble shoot, trouble shoot. To date, I have never received a payment because they keep stating that my debit information is inaccurate. I have reviewed it over and over and there is nothing to change. I also verified my bank accepts ACH since I receive money from other vendors using this method. Still nothing. I am simply out of a couple hundred bucks as they keep telling me to trouble shoot my issue, that cannot be fixed because the issue is not on my end. Ultimately, I have decided I will continue with other apps to earn holiday cash.

   Akandns · 30 Aug 2026

4.6 106032 ratings · Google Play

1. 3/5

   good

   Nancy Kadyk · 31 Jul 2026

2. 1/5

   JUNK APP! Cust service does nothing to fix issues, tired of explaining the same thing, and they refuse to fix my standings. no orders in my area for 2 wks, prime was a bust, like always and Scamazon is still treating there drivers/employees like slaves. 0 STARS! CS continues to lie & they continue to turn my acct offers for offers in my area!

   V W · 31 Jul 2026

3. 2/5

   make the program stop adjusting my volume. I can do that myself. in the work remaining tab, packages section, can you have a section showing the total packages for the day so we can be paid correctly. I usually take a screenshot at the beginning, but sometimes I take it when a few deliveries are done, and occasionally there's an extra package that wasn't registered with the bag I find and deliver near the end of my route.

   Peter Baird · 31 Jul 2026

4. 1/5

   Horrible company. overworked and under paid. This company blames the drivers for their mistakes and constantly affects stats so they can get rid of you. I've been working for this company since 2018 and for the last 2 years it's been problems. This company is cramming a large amount of packages in one route. The worst support team out of every company i work for. Noone knows anything and pretty much you talking to a bot or support act like bots. you think that this company would do better

   Sintashia Oliver · 31 Jul 2026

5. 1/5

   IT DOESN'T WORK

   abhay vasishta Rc · 31 Jul 2026

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• 3.138.1.29.0 · 28 Jul 2026
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