Aer Lingus

• Free

Last verified 28 Jul 2026

• Free to download

Last verified 30 Aug 2026

4.1 1907 ratings · App Store

1. 2/5Horrible App

   Booking a flight on Aer Lingus app is more difficult than it needs to be. I tried multiple times to book with my US credit card, a card which I’ve had no issue using on other airline’s apps only to get through the booking and then denied due to their inane security. I finally had to call and speak with an agent that was able to book my flights using the exact same card. Additionally, when I try to log in to see my trip, I get the error message that my booking could not be found! This of course worried me, so I called and spoke to another agent that reassured me that my flights and seats are confirmed. Get it together.

   Best Hyperole Ever · 28 Jul 2026

2. 1/5No concern at all for customers

   I am owed 8 vouchers, I am a frequent traveler on AerLingus and they are forcing me to reconsider who to fly with. I applied for 4 vouchers on 4/4 ( 4 more since)and got an automatic reply saying you will hear back in 2 weeks but might be a little later due to number of claims. Now 3 months later and absolutely no response! i called AerLingus head office in New York and the automated message said, “ if this is about vouchers hang up etc etc”, so I hung up. I then wrote( snail mail) to the CEO in Dublin and he didn’t bother to answer me or even have someone else answer. I tried calling Dublin but to no avail. You would think they would have a dedicated line or online faculty to deal with this, absolutely nothing on the AerLingus website. I wrote a second time and no response. A total scandal, complete silence. I will be doing everything I can to to find an alternative carrier for future flights. I will now be claiming the cost of my flights back through my credit card companies for the failure of Aerlingus to deliver to me in a reasonable time the goods and services ( flights or now vouchers)they contracted to provide to me. No communications or information whatsoever from Aerlingus makes it much worse, it’s the not knowing. We are done.

   ReggieMilluh · 28 Jul 2026

3. 1/5Worst ever

   The one lowlight was Aer Lingus. Their website was useless, their app was not functional, and it was virtually impossible to get anybody on the phone. I am talking about a full night of busy signals and being on hold for an hour before giving up. We were just trying to reserve seats, and confirm our flights / get boarding passes. They did not / could not / would not help us. As a result we were placed in the back row going with no recline of the seat and returning in the front row with my toes against the bulkhead / no ability to slip my feet under the seat in front. They were the worst two flights of my about 1,500,000 mile flying career. And, the food was awful / nonexistent. They ran out of sandwiches after serving the first four rows! The flight attendants were clearly embarrassed. Our first leg on the return was late. The crew refused to do anything like call ahead and ask the plane be held / ask passengers to let connecting passengers disembark first / tell us what the connecting gate was. The problems were systemic. I am sure they were not an isolated situation.

   IlBerto1 · 28 Jul 2026

4. 1/5Website and app are a disaster.

   I Made my flight reservations from the USA to Ireland on the Air Lingus site with out any problem. When it came to booking a rental car on the Air Lingus, regular site. I had no success and had to book through Ryan Air, with their site it was a breeze. That was back in April. Today, August 1, I tried to make another car rental reservation, now 4 Months later and the problem still exists. I even tried the app both times and the app doesn’t facilitate car rental bookings. This is the same issue I had as a few months as previously, I successfully booked rental cars on the Air Lingus site many times over the years. Please note this is a site issue and not the device. It’s the same website that Ryan Air uses so why the problem. I can’t be the only customer with this issue. When I book a flight note Air Lingus website I should be able to book my car also or even separately. I should not have to go to Ryan Air to make a car booking. Please explain this issue and why it lasted so long.

   Fecked 2 · 28 Jul 2026

5. 1/5Genuinely useless

   This app was never any good. I only kept it around so I could update it and see if it ever improved, and it never did. It is literally functionless and doesn’t really let you do anything other than look up flights, and it’s bad and buggy at doing even that. I don’t know why they even want you to install it. It is waaaaay worse than the website, which itself is only mediocre. I finally gave up and deleted the app altogether. Frequent Aer Lingus flyer. They are “not bad” as a basic long-haul no-frills carrier, but I sadly don’t have a lot of loyalty to (or from) them. I really only fly them for the handy non-stop from SFO-DUB, but I will likely jump ship when United pickup the route next month (July 2020). C’mon Aer Lingus! Fire your IT staff and/or developers! They are dreadful.

   IrishBryan · 28 Jul 2026

4.7 39360 ratings · Google Play

1. 5/5

   Quick and easy .

   Richard Andrews · 31 Jul 2026

2. 5/5

   No problem with check-in via app

   P McSuibhne · 31 Jul 2026

3. 5/5

   nice easy app to use

   Jennifer dee · 31 Jul 2026

4. 5/5

   excellent app, very user friendly.

   Catherine Connolly · 31 Jul 2026

5. 5/5

   Good

   Noel Boyle · 31 Jul 2026

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• 26.3.3 · 13 Jul 2026
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