AEP Ohio

Name: AEP Ohio
Rating: 2.8 (226 reviews)
Author: American Electric Power

by American Electric Power

iPhone

Active Last checked 31 Jul 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Utilities
Productivity

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

App Store

5 store screenshots

Pricing & paywalls

App Store

Free

Last verified 31 Jul 2026

Ratings & reviews

App Store

2.8 226 ratings · App Store

3/5Bugs fixed?
I’ve been using this app for years & have loved it! Suddenly, it won’t process my payments. I called customer service & they said I could make the payment over the phone, which I declined to avoid the processing fee. The customer service representative told me it should be fixed after 5 that day. This is month 3 & it still hasn’t been resolved so I guess I’ll do it over the phone before I get disconnected. (I have also checked for possible updates but their aren’t any)

AEP customer · 31 Jul 2026
2/5App has Issues
I recently moved back to Columbus and was glad to know AEP was my provider. The app had been strong/useful in the past making my on the go life easier when it was time to pay my bill. However since downloading the app in September I have had nothing but issues with logging in/reminders resulting in a missed payment(because the reminder feature didn’t save via website, though all information was showing saved as recently as 3-5 days ago). Whenever I try to log onto the app is doesn’t recognize me...which also happens to be true with the website currently. I have tried re-downloading the app several times as well as typing credentials in one keystroke at a time to insure accuracy...the app is a bust but the website will sometimes log me in.

Batman3589 · 31 Jul 2026
2/5Cannot make payment
If you’re supposed to be able to make payments using this app, I don’t see Wear or Howell. You can view your bill, see how much you owe, but you cannot make a payment, it shows you all the payment options, it even makes you think that you can add payment information to make a payment, but you can do none of these things on this app, that is why I gave it to stars. Please fix If you guys can fix these things, the app will get a higher rating for a lot of people. Columbia Gas, you can view your bill there and pay your payment on the application. You cannot do these things for American electric power. The electric company needs to do better. Put some effort into this application.

Janae L · 31 Jul 2026
5/5Super Helpful App!
It is nice to be able to see all of the information I need, when I need it! I really like the Billing History where I can drill down and see actually Bills and print them out if needed. Likewise, the Energy Usage tab is a helpful reminder when comparing previous Energy used by month, over the last year - for example in July it was really hot, we ran our A/C a bunch, and it displays a higher usage during that month. It would be nice to see historical data on weather to compare my Energy Usage with hot or cold seasons throughout the year! Maybe you could add that?

jfmartin25 · 31 Jul 2026
3/5Good Company
If this app didn’t have consistent updates that require you to update to use the app then I would give it five stars otherwise it’s annoying to keep updating something when there’s nothing wrong with it. They say it’s updated for security and they fix bugs but again there’s nothing wrong with the app and who in the hell is accessing our AEP accounts without paying the bill.

iteiyeoyeiyeiyeiteiwtite · 31 Jul 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — Analytics — Other Data — Other Data Types Developer declared
Data Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
Data Linked to You — App Functionality — Contact Info — Physical Address Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — App Functionality — Other Data — Other Data Types Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Identifiers Developer declared
Data Linked to You — Other Data Developer declared
Data Linked to You — Usage Data Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Other Diagnostic Data Developer declared
Data Not Linked to You — Diagnostics Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store

1.18.17
This release enhances the account summary view and includes the option to delete your digital registration.
1.18.18
This release includes a transition from an external paperless billing vendor to an inhouse solution. These changes are technical in nature and should have no customer impact. We've also included an update to our Account Summary banner message to provide more relevant content.
1.18.19
This release includes improvements to the payment process, as well as enhanced visibility into our payment assistance programs.
1.18.20
This release includes improvements to our payment process and payment programs, as well as enhanced visibility around pending disconnection notices in order to reduce the likelihood of a service disconnection.
1.18.21
This release includes minor bug fixes and a new icon!
1.18.22
This release includes several enhancements to the payment process that make the experience smoother. Payments that are currently in process now appear in your payment history, and will shows as deducted from your total account balance. New customers can now enable outage and billing alerts directly from our app.
1.18.23
This release includes bug fixes and performance enhancements.
1.19.0
Introducing a better way to view your energy usage! Understand why your bill fluctuates month-to-month (or even year-to-year) with our new bill comparison tool. It comes complete with tips to lower your usage so you can save money! See your energy usage change over time with our new and improved bar charts! Contrast your electric bill with weather trends in your area to see how temperature can affect your usage! All this and much more in our latest update!
1.19.1
This release includes bug fixes and performance enhancements.
1.19.10
Improved communications for payment arrangements and completed minor bug fix impacting login for a small number of customers.
1.19.11
This release includes a bug fix to improve maintenance window messaging.
1.19.12
Release Firebase updates to improve app reliability and resolve crash issues impacting certain users.
1.19.13
This release includes enhancements that make it easier to view your bill and update your preferences. We've also strengthened our password requirements to help keep your account even more secure.
1.19.14
Users can now navigate between multiple bills without needing to refresh or restart their session.
1.19.15
This release includes bug fixes and performance enhancements.
1.19.16
Updated messaging to clarify the difference between updating saved payment methods for one-time payments and recurring (autopay) payments.
1.19.17 · 18 Jun 2026
Enhancements to outage reporting and expanded access to request outage verification letters.
1.19.2
This release includes minor bug fixes and performance enhancements.
1.19.3
This release includes minor updates to user experience for prepay customers, bug fixes, and enhancement updates.
1.19.4
This release includes minor updates and performance enhancements.
1.19.5
This release includes an updated outage map and minor updates.
1.19.6
This release includes minor bug fixes and performance enhancements.
1.19.7
This release include diagnostic updates.
1.19.8
Improved Outage Map Access: You can now view the outage map directly from the home screen—no login required. Quickly check outage information without signing in.
1.19.9
This release includes minor performance enhancements.

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Availability by market

Data quality & evidence

Page completeness: Live store listing
Last verified: 31 Jul 2026
Sources: App Store

Independent summary has not been published yet.

Report a correction

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AppCorpus MCP gives your agent current app data, prices, screens, features and sources.

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Compare this app with its closest alternatives.

View JSON

GET /api/v3/apps/1262399061

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        {
          "rating": 2,
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          "body": "I recently moved back to Columbus and was glad to know AEP was my provider. The app had been strong/useful in the past making my on the go life easier when it was time to pay my bill. However since downloading the app in September I have had nothing but issues with logging in/reminders resulting in a missed payment(because the reminder feature didn’t save via website, though all information was showing saved as recently as 3-5 days ago). Whenever I try to log onto the app is doesn’t recognize me...which also happens to be true with the website currently. I have tried re-downloading the app several times as well as typing credentials in one keystroke at a time to insure accuracy...the app is a bust but the website will sometimes log me in.",
          "author": "Batman3589",
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          "body": "If you’re supposed to be able to make payments using this app, I don’t see Wear or Howell. You can view your bill, see how much you owe, but you cannot make a payment, it shows you all the payment options, it even makes you think that you can add payment information to make a payment, but you can do none of these things on this app, that is why I gave it to stars. Please fix If you guys can fix these things, the app will get a higher rating for a lot of people. Columbia Gas, you can view your bill there and pay your payment on the application. You cannot do these things for American electric power. The electric company needs to do better. Put some effort into this application.",
          "author": "Janae L",
          "date": "31 Jul 2026"
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          "body": "It is nice to be able to see all of the information I need, when I need it! I really like the Billing History where I can drill down and see actually Bills and print them out if needed. Likewise, the Energy Usage tab is a helpful reminder when comparing previous Energy used by month, over the last year - for example in July it was really hot, we ran our A/C a bunch, and it displays a higher usage during that month. It would be nice to see historical data on weather to compare my Energy Usage with hot or cold seasons throughout the year! Maybe you could add that?",
          "author": "jfmartin25",
          "date": "31 Jul 2026"
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          "body": "If this app didn’t have consistent updates that require you to update to use the app then I would give it five stars otherwise it’s annoying to keep updating something when there’s nothing wrong with it. They say it’s updated for security and they fix bugs but again there’s nothing wrong with the app and who in the hell is accessing our AEP accounts without paying the bill.",
          "author": "iteiyeoyeiyeiyeiteiwtite",
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