ACN Virtual Care

Name: ACN Virtual Care
Rating: 4.8 (296 reviews)
Author: PROVIDENCE HEALTH & SERVICES - WASHINGTON

by PROVIDENCE HEALTH & SERVICES - WASHINGTON

iPhone · iPad

Active Last checked 6 Aug 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Medical
Health & Fitness

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

App Store

12 store screenshots

Pricing & paywalls

App Store

Free

Last verified 6 Aug 2026

Ratings & reviews

App Store

4.8 296 ratings · App Store

5/5Used first time today
I'm a frequenter of Urgent Care and Emergency room due to anxiety/PTSD and lack of consistent access to care. I found out about this app through HealthShare when I was enrolled and was like *this is too good to be true* surprised. I have been having respiratory issues today and would have gone to ER to figure that out but was able to have "a nurse in my home" so to speak, thanks to technology! She diagnosed reactive respiratory and sent in order for inhaler, and counseled me through my anxiety about taking new meds. It was so great not to waste the time and resources of the ER, and to get such quick treatment. It took about 15 min wait time, wayyy faster than dropping into a clinic, and face to face via my iPad was a lot better than speaking to an advice nurse on the phone. I wish everyone had this kind of care and access.

iamowl · 6 Aug 2026
5/5Sooooo much better than urgent care!
I had a horrible nagging cough and considered going to urgent care, but I always seem to catch something there...too many sick people in one place. Then I remembered a sign at work saying Providence Express has an app! I had been to a kiosk location before, but this sounded easier. I downloaded it and registered easily. It asked me a few questions about my personal info and my insurance plan name/ID #. Much less work than filling out paperwork at a clinic. The app showed me there was one NP online with two people ahead of me and the app said it usually takes about 10 minutes per person. While I was waiting for her, someone confirmed some information with over a text message-style chat. When we were done, I was told it would be another 10-12 minutes but it was much less. The NP Katharine apologized for my waiting 20 minutes, but it seemed like less and the app prepared me for that wait. She was very nice, personable, informative and thoughtful. The app was very easy to use...I just sat in a comfy chair and talked to her FaceTime-style. I will DEFINITELY be using this in the future and recommending it to others!

nickerdoodlebug · 6 Aug 2026
5/5This was kinda dope!!
This was super neat and I really appreciated this service. I needed clearance for activity and knew I had plantar fasciitis but needed a doctor confirmation and a note for coaches and such that required me to go to urgent care. I didn’t have time or resources to go there, and I got the care I needed and the note as well. I saw Brianna and I really appreciated her personable appearance and her clear care for patients. She was quick and efficient. She provided me with her license so that I could confirm her identity and it was very professional. Run like a real urgent care but over the camera in my home. Much appreciated and highly recommend it.

PDXKS · 6 Aug 2026
1/5Avoid this quagmire of a medical nightmare if at all possible
I threw my back out while on vacation. Thought downloading the Providence app (which then had me download the ACN Virtual Care app since I was in HI) would be faster and more convenient than going in person to an urgent care, since all i wanted was a muscle relaxant. I was wrong. I spent more than 8 hours in total trying to see a doc and get the prescription filled. Was ultimately not successful, despite hours on the phone and exchanging e-mails with more people than I can remember…. Simply the most frustrating medical experience of my life, which is saying something. If you’re reading this…please do yourself a favor and avoid using this app and it’s services if at all possible. I wish I could leave a negative star review. -99 stars. Would not recommend.

Guitarplr1 · 6 Aug 2026
5/5Medical care has upped the ante
After 5 days of feeling miserable with varying symptoms that are different for me I found and used this app. My vision has been blurry and husband out of town so options to seek health care are limited. Having a medical provider give me advice without having to ‘bum’ a ride is amazing. The provider was kind; thorough and efficient. I highly recommend this option instead of waiting a week or so to see your regular health provider when you are needing professional attention quickly. Amazing experience for me.

IvorymomYaYa · 6 Aug 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
Data Linked to You — App Functionality — Contact Info — Physical Address Developer declared
Data Linked to You — App Functionality — Financial Info — Payment Info Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Financial Info Developer declared
Data Linked to You — Identifiers Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
Data Not Linked to You — App Functionality — Location — Coarse Location Developer declared
Data Not Linked to You — App Functionality — User Content — Audio Data Developer declared
Data Not Linked to You — App Functionality — User Content — Emails or Text Messages Developer declared
Data Not Linked to You — App Functionality — User Content — Photos or Videos Developer declared
Data Not Linked to You — Product Personalization — Health & Fitness — Health Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — Health & Fitness Developer declared
Data Not Linked to You — Location Developer declared
Data Not Linked to You — User Content Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store

10.0.103
We continue to improve the Express Care Virtual patient experience with new features.
10.1.206
We continue to improve the Express Care Virtual patient experience with new features.
10.2.200
We continue to improve the Express Care Virtual patient experience with new features.
10.2.400
We continue to improve the Express Care Virtual patient experience with these new features: With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings” When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
10.3.300
We continue to improve the Express Care Virtual patient experience with new features.
10.4.106
We continue to improve the Express Care Virtual patient experience with these new features: • Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
10.4.107
We continue to improve the Express Care Virtual patient experience with these new features: • Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
10.4.115
We continue to improve the Express Care Virtual patient experience with these new features: • Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
11.0.003
We continue to improve the patient experience with these new features: • We have enhanced the service browsing experience to make finding services easier • We have added a feature for our providers, staff & administrators that allows them to invite guests to your scheduled visits • You can now start a visit straight from the text message appointment reminder • Patients using the consumer mobile app will now be able to change their password via My Account
11.1.318
We continue to improve the patient experience with these new features: • Performance enhancements to increase reliability and speed
11.2.017
We continue to improve the patient experience with these new features: • Patients requesting an on-demand visit on the web platform or consumer mobile app will be able to choose to have a phone visit
11.3.309
We continue to improve the patient experience with these new features: • Performance enhancements to increase reliability and speed
12.10.003
We continue to improve the patient experience with these new features: • Performance enhancements to increase reliability and speed
12.21.006
We continue to improve the patient experience with these new features: • Performance enhancements to increase reliability and speed
12.21.103
We continue to improve the patient experience with these new features: • Performance enhancements to increase reliability and speed
12.22.100
We continue to improve the patient experience with these new features: • Performance enhancements to increase reliability and speed
12.22.200
Performance enhancements to increase reliability and speed
12.22.400
Performance enhancements to increase reliability and speed
12.23.000 · 6 May 2026
Performance enhancements to increase reliability and speed
9.1.026
We have revamped the patient experience with these new features: • Health eXpress has been renamed Express Care Virtual • New extended hours: 7 days a week, 8 a.m. to midnight (OR/WA) and 8 a.m. to 8 p.m. (CA) • Express Care Virtual is brought to you by Providence Health & Services and Swedish Medical Center • Users with Touch ID-enabled devices can use their fingerprint to securely log in to their Express Care Virtual account
9.2.024
We continue to improve the patient experience with these new features: • Users now have the option to share multiple photos during their video visit with a provider. • Better and faster video handling.
9.2.200
We continue to improve the patient experience with these new features: • Users now have the option to share multiple photos during their video visit with a provider. • Better and faster video handling.
9.3.100
We continue to improve the patient experience: • Express Care Virtual is now available in Montana.
9.4.112
Thank you for using our app! To make our app better for you, we bring updates to the App Store regularly. Every update of our app includes improvements for speed and reliability. As new features become available, we'll update the app to improve your experience.
9.5.018
We continue to improve the Express Care Virtual experience with these new features: • With text notifications, having a visit has never been easier. Users can now opt in to receive a text reminder for any scheduled visits. • If you happen to minimize the app while in a provider’s waiting room, now our system will remind you to return to the app when the visit is ready to begin.

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Alternatives

ZoomCare — Same category + similar ratings

Availability by market

Data quality & evidence

Page completeness: Live store listing
Last verified: 6 Aug 2026
Sources: App Store

Independent summary has not been published yet.

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AppCorpus MCP gives your agent current app data, prices, screens, features and sources.

Example prompt

Compare ACN Virtual Care with ZoomCare.

View JSON

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      "reviews": [
        {
          "rating": 5,
          "title": "Used first time today",
          "body": "I'm a frequenter of Urgent Care and Emergency room due to anxiety/PTSD and lack of consistent access to care. I found out about this app through HealthShare when I was enrolled and was like *this is too good to be true* surprised. I have been having respiratory issues today and would have gone to ER to figure that out but was able to have \"a nurse in my home\" so to speak, thanks to technology! She diagnosed reactive respiratory and sent in order for inhaler, and counseled me through my anxiety about taking new meds. It was so great not to waste the time and resources of the ER, and to get such quick treatment. It took about 15 min wait time, wayyy faster than dropping into a clinic, and face to face via my iPad was a lot better than speaking to an advice nurse on the phone. I wish everyone had this kind of care and access.",
          "author": "iamowl",
          "date": "6 Aug 2026"
        },
        {
          "rating": 5,
          "title": "Sooooo much better than urgent care!",
          "body": "I had a horrible nagging cough and considered going to urgent care, but I always seem to catch something there...too many sick people in one place. Then I remembered a sign at work saying Providence Express has an app! I had been to a kiosk location before, but this sounded easier. I downloaded it and registered easily. It asked me a few questions about my personal info and my insurance plan name/ID #. Much less work than filling out paperwork at a clinic. The app showed me there was one NP online with two people ahead of me and the app said it usually takes about 10 minutes per person. While I was waiting for her, someone confirmed some information with over a text message-style chat. When we were done, I was told it would be another 10-12 minutes but it was much less. The NP Katharine apologized for my waiting 20 minutes, but it seemed like less and the app prepared me for that wait. She was very nice, personable, informative and thoughtful. The app was very easy to use...I just sat in a comfy chair and talked to her FaceTime-style. I will DEFINITELY be using this in the future and recommending it to others!",
          "author": "nickerdoodlebug",
          "date": "6 Aug 2026"
        },
        {
          "rating": 5,
          "title": "This was kinda dope!!",
          "body": "This was super neat and I really appreciated this service. I needed clearance for activity and knew I had plantar fasciitis but needed a doctor confirmation and a note for coaches and such that required me to go to urgent care. I didn’t have time or resources to go there, and I got the care I needed and the note as well. I saw Brianna and I really appreciated her personable appearance and her clear care for patients. She was quick and efficient. She provided me with her license so that I could confirm her identity and it was very professional. Run like a real urgent care but over the camera in my home. Much appreciated and highly recommend it.",
          "author": "PDXKS",
          "date": "6 Aug 2026"
        },
        {
          "rating": 1,
          "title": "Avoid this quagmire of a medical nightmare if at all possible",
          "body": "I threw my back out while on vacation. Thought downloading the Providence app (which then had me download the ACN Virtual Care app since I was in HI) would be faster and more convenient than going in person to an urgent care, since all i wanted was a muscle relaxant. I was wrong. I spent more than 8 hours in total trying to see a doc and get the prescription filled. Was ultimately not successful, despite hours on the phone and exchanging e-mails with more people than I can remember…. Simply the most frustrating medical experience of my life, which is saying something. If you’re reading this…please do yourself a favor and avoid using this app and it’s services if at all possible. I wish I could leave a negative star review. -99 stars. Would not recommend.",
          "author": "Guitarplr1",
          "date": "6 Aug 2026"
        },
        {
          "rating": 5,
          "title": "Medical care has upped the ante",
          "body": "After 5 days of feeling miserable with varying symptoms that are different for me I found and used this app. My vision has been blurry and husband out of town so options to seek health care are limited. Having a medical provider give me advice without having to ‘bum’ a ride is amazing. The provider was kind; thorough and efficient. I highly recommend this option instead of waiting a week or so to see your regular health provider when you are needing professional attention quickly. Amazing experience for me.",
          "author": "IvorymomYaYa",
          "date": "6 Aug 2026"
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      "version": "10.0.103",
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      "released_at": null,
      "notes": "We continue to improve the Express Care Virtual patient experience with new features."
    },
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      "store": "apple",
      "version": "10.2.400",
      "released_at": null,
      "notes": "We continue to improve the Express Care Virtual patient experience with these new features: With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings” When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile"
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      "version": "10.3.300",
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      "notes": "We continue to improve the Express Care Virtual patient experience with new features."
    },
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      "version": "10.4.106",
      "released_at": null,
      "notes": "We continue to improve the Express Care Virtual patient experience with these new features: • Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements."
    },
    {
      "store": "apple",
      "version": "10.4.107",
      "released_at": null,
      "notes": "We continue to improve the Express Care Virtual patient experience with these new features: • Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements."
    },
    {
      "store": "apple",
      "version": "10.4.115",
      "released_at": null,
      "notes": "We continue to improve the Express Care Virtual patient experience with these new features: • Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements."
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      "version": "11.0.003",
      "released_at": null,
      "notes": "We continue to improve the patient experience with these new features: • We have enhanced the service browsing experience to make finding services easier • We have added a feature for our providers, staff & administrators that allows them to invite guests to your scheduled visits • You can now start a visit straight from the text message appointment reminder • Patients using the consumer mobile app will now be able to change their password via My Account"
    },
    {
      "store": "apple",
      "version": "11.1.318",
      "released_at": null,
      "notes": "We continue to improve the patient experience with these new features: • Performance enhancements to increase reliability and speed"
    },
    {
      "store": "apple",
      "version": "11.2.017",
      "released_at": null,
      "notes": "We continue to improve the patient experience with these new features: • Patients requesting an on-demand visit on the web platform or consumer mobile app will be able to choose to have a phone visit"
    },
    {
      "store": "apple",
      "version": "11.3.309",
      "released_at": null,
      "notes": "We continue to improve the patient experience with these new features: • Performance enhancements to increase reliability and speed"
    },
    {
      "store": "apple",
      "version": "12.10.003",
      "released_at": null,
      "notes": "We continue to improve the patient experience with these new features: • Performance enhancements to increase reliability and speed"
    },
    {
      "store": "apple",
      "version": "12.21.006",
      "released_at": null,
      "notes": "We continue to improve the patient experience with these new features: • Performance enhancements to increase reliability and speed"
    },
    {
      "store": "apple",
      "version": "12.21.103",
      "released_at": null,
      "notes": "We continue to improve the patient experience with these new features: • Performance enhancements to increase reliability and speed"
    },
    {
      "store": "apple",
      "version": "12.22.100",
      "released_at": null,
      "notes": "We continue to improve the patient experience with these new features: • Performance enhancements to increase reliability and speed"
    },
    {
      "store": "apple",
      "version": "12.22.200",
      "released_at": null,
      "notes": "Performance enhancements to increase reliability and speed"
    },
    {
      "store": "apple",
      "version": "12.22.400",
      "released_at": null,
      "notes": "Performance enhancements to increase reliability and speed"
    },
    {
      "store": "apple",
      "version": "12.23.000",
      "released_at": "2026-05-06",
      "notes": "Performance enhancements to increase reliability and speed"
    },
    {
      "store": "apple",
      "version": "9.1.026",
      "released_at": null,
      "notes": "We have revamped the patient experience with these new features: • Health eXpress has been renamed Express Care Virtual • New extended hours: 7 days a week, 8 a.m. to midnight (OR/WA) and 8 a.m. to 8 p.m. (CA) • Express Care Virtual is brought to you by Providence Health & Services and Swedish Medical Center • Users with Touch ID-enabled devices can use their fingerprint to securely log in to their Express Care Virtual account"
    }
  ],
  "alternatives": [
    {
      "app_id": 1070287228,
      "name": "ZoomCare",
      "url": "https://appcorpus.com/apps/zoomcare-1070287228",
      "reason": "Same category + similar ratings"
    }
  ],
  "evidence_summary": {
    "index_state": "S1",
    "evidence_level": 1,
    "level_label": "Live store listing",
    "indexable": true,
    "last_verified_at": "2026-08-06",
    "unknown_fields": [
      "Independent summary has not been published yet."
    ],
    "sources": [
      "App Store"
    ]
  },
  "availability_markets": {
    "live": [
      "us"
    ],
    "selected": "us",
    "note": null
  },
  "feature_events": {
    "events": []
  },
  "features_slice": {
    "plans": [
      {
        "code": "free",
        "label": "Free",
        "kind": "free",
        "status": "inferred",
        "prices": [],
        "trial": null
      }
    ],
    "features": [],
    "unknown_features": [],
    "data_cutoff": "6 Aug 2026"
  }
}