PayByPhone Parking

Shown for US

• Free

Last verified 2 Sep 2026

Shown for US

4.8 754760 ratings · App Store

1. 5/5App is great, customer service not so much

   I did a parking purchase in pay by park app for 8 hours, I stayed about 30 min in the parking because I was trying to call them couple of time since they say the customer line is busy and can’t take my call, I have an emergency and had to leave right away, tried to call them couple time to change my duration for parking and a refund but they said if it’s more than 20 min parking they can’t do anything about it and I have to pay the full price, the person on the line said she understand but wouldn’t resolve my problems and there’s nothing they could do for me, I even asked them to charged me for the duration I stayed instead, Maria is her name, she’s not professional, doesn’t understand to be a customer resolution means, have to ask a lot of my question with her supervisor, without me talking to her supervisor, and she doesn’t fit to be one. I’m not the type of person who will write a bad review, because i’m in the customer service industry myself. I love the app, it’s very convenient, I just hoped, I had a better customer service experience.

   Vivi27CVT · 2 Sep 2026

2. 5/5If you don’t have this, you’re over complicating your life

   This app is the best. It saves all your vehicle and payment information, so you can pay for parking before you even leave your vehicle. So easy to use! Picture this: you go to a restaurant, park 8 blocks away, and pay for an hour of parking, but while you’re in the restaurant you see your dearest of friends you haven’t seen in a year, and you’re neck deep in catch up sauce when you realize parking is going to expire. This app will notify you that parking is about to expire, and will let you add time from wherever you are. No more sentimental experiences being interrupted by pesky parking restrictions at an inconvenient distance. Also, if a parking area is only metered until a specific time, the app will not allow you to overpay for those free minutes. Additionally, if you desperately need four hours of parking in a two hour parking spot, you can start with a printed ticket at the stand, make note of the parking indicator, and two hours later initiate two more hours of your parking with the app. Not sure if this is regulated somehow, so use this tip at your own risk. Cons: if people know you have the app, you’ll just have to be honest about why you’re leaving your friends. You can no longer use parking meters as an excuse to leave a conversation just so you can go Netflix and chill or play with your wii

   Xience · 2 Sep 2026

3. 1/5Daylight Robbery

   What a joke of a worthless company. Even their reviews speak for themselves and the idiots they have responding to these 1 star reviews doesn’t have a single logical answer. Not 1 single positive review in 3 months. Where is the consumer protection at? Class action lawsuit time? What is this world coming to. Parking use to be 25 cents tops for an hour. Now thanks to this fraud of a company and the ease of digital pay you too can now pay $1.30 for 30 minutes of parking and have this app error and glitch out making you freak out and panic wondering the entire time if you will still get a parking ticket or not because this stupid rip off of an app tells you that your car isn’t compatible with a normal everyday parking spot and to go park somewhere else 500 times in a row. Sometimes technology is not for the best and this is an example of that. This company offers nothing in return other than the convenience to rob you blind for a worthless parking spot and the sheep follow in masses. I won’t be back and won’t use them again. So glad I don’t live in a city that allows his type of fraud to its citizens. We actually have this thing in my part of America where we can park for free. Mind blown!

   Shanexxl · 31 Jul 2026

4. 3/5Works poorly with congested bandwidth

   The commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching.

   Chedbe · 2 Sep 2026

5. 3/5Kind of does what it’s supposed to, but horribly designed.

   It’s hard to believe this app was chosen by cities to handle public parking. The entire app is poorly designed, has an ugly interface and barely any useful functionality. The notifications are laughable. It only confirms that you parked (which is obviously redundant to having just confirmed that in the app), and doesn’t give a 15-min expiration warning or anything that would actually be helpful. Turning on location seems to *remove* the ability to locate via map; instead it just shows me a wallpaper of a city landmark. These are design choices that frustrate users because they’re so far outside of normal app functionality. Parkmobile is 1000x better and if you have the option, I highly recommend using that instead. Update: Thanks for the response from developers recommending to turn on location settings and to… read up on notifications. They are both enabled but unfortunately neither feature works regardless.

   missrain · 2 Sep 2026

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