inDrive. Save on city rides

Shown for US

• Free

Last verified 2 Sep 2026

Shown for US

• Free to download

Last verified 28 Aug 2026

Shown for US

4.8 398732 ratings · App Store

1. 5/5Amazing Ride

   InDrive has truly been a blessing to many of us in so many ways. While there are times when it can take a little longer to book a ride in certain locations, our experience last night was outstanding. We were able to book rides quickly, our drivers arrived promptly, and we had a safe, smooth, and pleasant journey. We sincerely commend InDrive for providing our community with an affordable transportation option while maintaining a positive and reliable riding experience. It’s wonderful to have a service that helps people get where they need to go safely and at a reasonable cost. Thank you, InDrive, and to all the hardworking drivers who make this service possible. We truly appreciate your efforts and look forward to many more great experiences. Keep up the excellent work! 👏🚗🙏🏼

   Bev Sablan · 2 Sep 2026

2. 1/5No Support Available when I needed it

   After I accepted today’s driver’s fare in La Paz, Bolivia, I almost cancelled because I saw previous reviews of people complaining that the driver tried to charge them extra. But, I was really tired and he was the inly one available, so I still accepted it. Guess what, he tried to charge me extra! He did not know that I actually live in La Paz and that it was not my first time leaving the airport. So dishonest. I tried to reach InDrive Customer support while the ride was in progress but guess what, no response. I even tried messaging them on Instagram. But, no luck. Funny thing, he dropped me off an hour ago and the ride still shows to be in progress. I am glad I paid cash.. He still got a bit extra money because I did not have the exact amount.. Usually, I tip, but I wouldn’t want to tip him. I have been preferring InDrive compared to the other popular ride sharing service, but InDrive always offered a better price. I think I will consider using the other service more since there they actually answer you if you need help. Things are good and safe until they aren’t, right? There has to be an easy way to reach support! This driver has 4.32 stars and reviews that say he tried to overcharge others, that he does not drive safely, he has no seatbelts - and he’s still allowed to be on the platform! Drivers/scammers like this should not be allowed on the platform. In case this matters, the driver’s name is Nelson, Black Toyota Corolla 2053XYG.

   Collegeuser2015 · 2 Sep 2026

3. 1/5No customer service

   I am extremely disappointed with this company. I downloaded the app and used it for the first time to get to the airport here in Santiago, Dominican Republic. I set a price and the driver accepted it. When we got to the destination the driver asked for an amount that was double what we had agreed to and he threatened me to pay it or “we would have problems” (meaning he was down to harm me if necessary in order to make sure I paid the amount he wanted). I tried to reason with this driver but he was already raising his voice and getting violent so I decided to pay him and then I thought I could get help from InDrive customer service ( at least to get this violent and criminal driver reported, so it doesn’t happen to another person); I tried chatting multiple times and they just finished the chats and send me a survey without even assisting me (saying since I didn’t answered, the chats would close, when I never stopped writing), then I tried through emails and first I was getting the same response about rating the customer service I received without even getting any service at all. The last thing that happened is that I finally got a hold to a customer service representative and she said they were going to start an investigation and then call me back, I asked the customer service representative to send me an email since I might be at work when they called, but they never sent the email and I didn’t receive a call from InDrive. I gave up with InDrive customer service and just wanted to share my experience, hopefully you don’t go through any of this, but if you are a first time user be careful because you might get the same treatment I got. Truly disappointing.

   JFHDLC · 2 Sep 2026

4. 1/5Assaulted

   I was assaulted by my InDriver. The way the app works is you make an offer for a trip. I made an offer of 12,000 pesos to return home. The entire trip the driver angrily ranted the address was wrong. Which isn’t possible. He drove straight to my house without any input from me. Then we arrive he demanded more money. I politely paid what was owed. 12,000 and proceeded to exit the car. He demanded more. He got out of the car and proceeded to attack me. Physically. What was InDrive’s resonance “ Dear user, you have received a complaint within your profile, we invite you to respect the rules of use to avoid sanctions.” When I contacted them via the support function it kept glitching and saying due to my inactivity the chat was closed but I was sitting there waiting for the representative to respond. After trying this for over two hours one said they would call me at an agreed time. They did not call me. I also sent this complaint and story via email. Which said they would get back to me within 24 hours. I have never heard back from them. They have no concern for the safety of their users. And someone needed to say this to warn people.

   RespecfullyConcerned · 2 Sep 2026

5. 2/5Poor improvement and functionality for drivers

   As a driver, you get a notification of a ride, you accept it, then it ask you for an ETA on customer which comparing it to another apps like Uber and Lyft is unnecessary, when you put the ETA nothing happens, you get stuck and have to press skip to skip the ride, I spoke with support team and they told me that’s is probably because ride was already taken…Then why I’m receiving a notification of a ride that was already taken? Also it’s takes a long time to see if a customer choose you, or not, this happens while you are driving and is very bad because you can probably be getting far from pickup point or entering in a way of no turns back to the pick up point like expressways or even passing the exit you need to take. So if you get the ride have to drive back a long not paid way to pick up your customer. App have been for a time now in the market and still having these issues. Needs a lot to improve.

   Carlo$900808 · 2 Sep 2026

Shown for US

4.8 15746411 ratings · Google Play

1. 5/5

   excellent

   Iqbal Hussain · 29 Jul 2026

2. 5/5

   verry good

   Hazel Hermida · 29 Jul 2026

3. 5/5

   excellence

   Joel Asogba · 29 Jul 2026

4. 1/5

   Multiple reported unresolved cases of abuse, assault, harassment, and violence from their drivers towards passengers.

   Sobirah Akanni · 29 Jul 2026

5. 5/5

   good

   Sizeni Ngwenya · 29 Jul 2026

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